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NHS Direct Customer Service

Answers to Common Problems

Use NHS Direct's Phone Number

NHS Direct's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for NHS Direct.

Can I access my medical records through NHS Direct? No, you cannot access your medical records through NHS Direct. NHS Direct is an online and telephone helpline service that provides... Read more

What services does NHS Direct provide? NHS Direct provides a range of services aimed at delivering convenient and reliable healthcare information and advice to the public.... Read more

Can NHS Direct provide medical advice for specific conditions or symptoms? Yes, NHS Direct can provide medical advice for specific conditions or symptoms. Our trained healthcare professionals are available... Read more

Is there a cost associated with using NHS Direct services? No, there is no cost associated with using NHS Direct services. NHS Direct is a free helpline available 24/7 for medical advice and... Read more

What languages is NHS Direct available in? NHS Direct is available in multiple languages to ensure everyone can access their services. Apart from English, the primary language... Read more

What information do I need to provide when using NHS Direct services? When using NHS Direct services, you will need to provide various information to ensure appropriate and efficient healthcare assistance.... Read more

Can NHS Direct provide emergency medical assistance? NHS Direct does not provide emergency medical assistance. In case of emergencies, individuals are advised to call 999 or visit their... Read more

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Does GetHuman work with NHS Direct?

GetHuman does not work with NHS Direct's customer support operations, directly or in any other way. GetHuman has no partnership or relation to NHS Direct at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check NHS Direct's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!