We can do that through a text message, and it only takes a second. I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Tell me what you need help with today. Tell me briefly why you are calling. You can say things like my Fire tablet, Kindle e reader, Kindle e book, or unknown charge."
Your feedback helps us improve our services. To connect to our technical care associate, please enter the following three digit PIN."
I called Kindle support for help with my e-reader. After the typical automated greetings, it wanted to verify my Amazon account with a text message to make the support process quicker and easier. If you say "yes," it immediately sends a text to the number you're calling from. The call continues after you respond. If you don't consent to the text, it asks again and continues the call anyway.
Next, the recording asks you to describe your problem. If there's no response, it sends you to a customer service agent. When I answered with "Kindle e-reader," it said I could receive support directly on my device and asked to send me another text with a link. I got it right away but from a different number than the account verification text. The link opened a chat window with a bot in the Amazon app. The call said I could hang up after receiving the link or stay on the line if I'd rather talk to an agent.
I only waited a few seconds for an agent to pick up. He asked for my name and a description of my problem. I told him about a minor hardware issue with my Kindle e-reader. The agent said he needed to pull up my account and put me on hold for a few seconds. When he came back, he asked whether I tried any troubleshooting. I had tried resetting the device with no luck. He said to give him a second while he checked other options. This time, I was on hold for a couple of minutes.
When the agent returned, he apologized for the wait and said he checked my account to see if my device was still under warranty. He informed me that it had expired several years ago and resetting the e-reader was the "last option." He could only offer me two other solutions — an "out-of-warranty" discount on a new device or a trade-in offer for this one. I wanted some time to think it over, so I asked if I could get the discounts online or if I would need to call back. He said he'd email me the links to do it online. I got that email a few minutes after the call, though it only had a link for the trade-in offer; I don't see anything about the out-of-warranty discount.
Overall, the call was painless but not very helpful. The agent was friendly and quick to offer solutions, but they all involved me purchasing a new Kindle. The discount is nice, but my device's problem isn't disruptive enough to justify buying a new one right now. If you call this support line and still need help, the other option is Amazon's website. It requires you to sign in, though. If you own a Kindle, then you probably already have an account, but the phone line is more accessible if not. The website offers help articles, user forums and live chat with a bot or agent.
This is Kindle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kindle agent. This phone number is Kindle's Best Phone Number because 16,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-321-8851 include Account Access, Refund a Charge, Device Support, Update Account Info, Download Trouble and other customer service issues. Rather than trying to call Kindle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kindle has 1 phone number. It's not always clear what is the best way to talk to Kindle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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