My internet and cable have been out since yesterday. Missed the OSU game and now can't...

GetHuman-ma_shane's customer service issue with WOW! from October 2018

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The issue in GetHuman-ma_shane's own words
My internet and cable have been out since yesterday. Missed the OSU game and now can't do work for next week. When will this be fixed and how will my bill be adjusted? **PS. Answering by email when reporting an internet outage is kind of tone deaf.
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Customer service issue
Reported by GetHuman-ma_shane
Oct 21st, 2018 - 2 mons ago
I have an issue with WOW! too
Fixed
Seen by 3 customers so far
Similar issue to 161 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-ma_shane started working on this issue
Oct 21st 1:43pm
GetHuman-ma_shane shared this issue with friends on Facebook
Oct 21st 1:43pm
GetHuman-ma_shane indicated the issue is not fixed yet.
Oct 21st 1:51pm
GetHuman-ma_shane shared this issue with friends on Facebook
Oct 21st 1:51pm