Rockstar Games Customer Service Issues

Archive 72

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #72. It includes a selection of 20 issue(s) reported December 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Rockstar team, I recently discovered that my Rockstar Games Launcher account was hacked. The email address associated with my account was changed without my knowledge. My original email address is [redacted], and it was replaced by an unknown address [redacted] I received an email notification about this change, which I was unaware of until now. I am reaching out to see if you can assist me in recovering my old saves. I would appreciate a prompt response to this matter. Thank you for your attention to this issue. Best regards, Leon E.
Reported by GetHuman8011161 on venerdì 9 dicembre 2022 10:42
Today, I attempted to log into my Rockstar account but found that all my games, including GTA V, were missing. Upon checking my emails, I discovered that my Google account email had been changed without my authorization. I am hoping to retrieve my games and progress on my Rockstar account. Is it possible to recover them? Here are my account details: Username: Rava30 Previous email: [redacted]
Reported by GetHuman8016083 on domenica 11 dicembre 2022 17:28
Good morning, I had an account transferred from the PlayStation 3 to the PlayStation 4, which I had given to a girl. Unfortunately, someone took advantage of her and changed the password. Despite managing to block the email from the PC, I couldn't access the PlayStation profile. The email associated with it is [redacted] I kindly request to block this profile to ensure that this person is held accountable for their actions. This individual has done something similar to me in the past with another profile. The profiles in question are "la regina di gta" and "il vescovo di gta." My name is Alberto de M. from Milan. You can verify this by checking the profiles where you will see my cell number during their creation. Thank you, I'll be awaiting your response.
Reported by GetHuman8016795 on lunedì 12 dicembre 2022 01:40
My social club account has been hacked, and the hacker changed the email and password, locking me out of my account. I am unable to regain access because of the changes made by the hacker. Please remove the hacker with the email "[redacted]" and revert it back to my original email, [redacted], which has been associated with my account since [redacted]. This email is also how to reach me. Your help in resolving this issue is greatly appreciated.
Reported by GetHuman8018643 on lunedì 12 dicembre 2022 18:50
Desearía saber si puedo jugar GTA 5 online; llevo más de un año sin poder hacerlo después de que un hacker accediera a la cuenta de Andleveczo. Me siento frustrado por no poder jugar con mis amigos. En Epic Games tengo el GTA 5 premium y me gustaría pasar ese premium a la cuenta de mi hermana para que ella pueda disfrutarlo también. Por favor, necesito ayuda para poder jugar a GTA 5 online nuevamente con mi cuenta ojosangelo.1. El nombre de usuario puede ser Andleveczo o Andleveczo1. Quiero evitar que mi cuenta sea hackeada nuevamente y que resulte en una prohibición permanente injusta. ¡Agradezco cualquier asistencia que puedan brindarme!
Reported by GetHuman-ojosange on lunedì 12 dicembre 2022 21:48
J'ai acheté la Xbox One série S et téléchargé le jeu GTA 5 en version online à 19,99€. Cependant, je me suis rendu compte que je ne pouvais pas jouer avec mes amis qui ont la version complète du jeu. Pour pouvoir jouer avec eux, j'ai téléchargé la version complète à 60 euros. Lorsque je lance le jeu, il me demande de créer un nouveau personnage et je ne trouve pas comment récupérer mon profil. Je me demande si je dois supprimer la version à 19,99€ ou si je ne peux tout simplement pas migrer mon profil.
Reported by GetHuman8026681 on giovedì 15 dicembre 2022 19:41
I have an issue with the data on my iPhone when using it as a hotspot for my PS5 console. It immediately connects me to Grand Theft Auto 5, but if I disconnect the iPhone, I get kicked out of the game. When I try to connect via LAN or Wi-Fi to my PS5, I can't access the game. I've contacted my DSL provider, they checked and found no issues. I've tested other online games, and they work fine. The problem only occurs with GTA 5 online.
Reported by GetHuman8028987 on venerdì 16 dicembre 2022 18:34
I recently installed Red Dead Redemption 2 on my computer, but I am facing an issue when trying to launch the game. A screen prompt is asking for email verification, but I no longer have access to the email associated with my Rockstar account. It has been inaccessible for 3 to 4 years due to a hacking incident, and Google has denied access to it. I want to update my email address, but I am unable to do so as I cannot log into the Rockstar Social Club without access to my email. Can anyone assist me in recovering my account?
Reported by GetHuman8035313 on lunedì 19 dicembre 2022 17:12
For the past few months, I've been occupied with other things. Today, when I attempted to access Rockstar to enjoy playing GTA online, I encountered login issues. Despite numerous attempts, I did not receive a password reset email sent to my registered email address. As a workaround, I logged in via my Google account on the Rockstar Social website in the browser, gaining access. Upon logging in, I discovered that my account had been compromised, as both the email address and password were altered to [redacted], an email I do not recognize. I am hoping to recover my account through a password reset process.
Reported by GetHuman-khirthan on lunedì 19 dicembre 2022 17:39
I've been playing GTA 5 Online for years and recently encountered some odd occurrences in the lobby. After a 10-minute play session, I visited the Casino and suddenly got stuck on a perpetual loading screen. Upon trying to restart the game, I found myself logged out and unable to log back in because my email address had been changed - it seems like I've been hacked. Thankfully, my GTA 5 is linked to my Steam account, which I still have access to.
Reported by GetHuman-radermac on martedì 20 dicembre 2022 01:11
My account was stolen, and I am unsure how it happened. I received multiple emails in different languages stating that my email password had been changed and providing a verification number. Despite changing my password each time, the emails persisted, and I felt unsure of what to do next. I believe they may have changed my email address, and the last one I used was: [redacted] Please note that I have two accounts associated with this email, but the one I am concerned about is labeled (AMJ6Y112) and contains only the game GTA5. I would appreciate it greatly if you could assist me in retrieving access to this account. Thank you.
Reported by GetHuman-aalmanea on martedì 20 dicembre 2022 03:38
I've been attempting to log into my GTA V account, but I keep getting an error saying my credentials are invalid. I also noticed that my email has been compromised and I've lost access to it. Luckily, I still had access to the Rockstar Social Club, where I saw someone else playing on my account as I had two new friend requests that I didn't accept. These requests are likely from the individual who hacked my account. I appreciate your urgent assistance in resolving this issue as I am currently unable to take any action. I eagerly await your prompt response. Thank you.
Reported by GetHuman-gethmint on martedì 20 dicembre 2022 12:55
Hello, I need assistance. I have been playing GTA 5 for three years. Recently, I switched to a new Xbox account, but when I logged into GTA, my online account was missing. Can someone help me retrieve my account? My GTA online account name was "Insta Cruder," and my businesses were named "The Clowns." I was around level [redacted]. I am concerned about losing all my progress.
Reported by GetHuman8040026 on mercoledì 21 dicembre 2022 08:27
While playing GTA V on PS4, I participated in a community series event and earned around $57,[redacted]. However, upon returning to free roam, I noticed my account showed zero cash. Shortly after, my balance jumped to around $4.5 to $5 million without explanation. I had been saving up for a big purchase and this unexpected change has left me frustrated. I suspect a player in the game who seemed to benefit from my lost funds, but I lack concrete evidence. I'm unsure of the next steps to take and hope to have my account corrected to reflect my actual earnings. Please reach out to me at [redacted]. My online ID is DARKNESSOFSALEM, all in uppercase letters.
Reported by GetHuman-decanter on giovedì 22 dicembre 2022 00:17
Greetings, I have been a dedicated fan of GTA 5 online for years, mainly playing on the PS4. Recently, I have made the switch to PC. I would greatly appreciate it if my GTA online account could be transferred to PC so I can seamlessly continue my online adventures. I have invested a significant amount of time and money into building up my online account, and it would mean a lot to me if this could be accommodated. Thank you, Lewis.
Reported by GetHuman-lewisfu on lunedì 26 dicembre 2022 12:18
Hello, I have a Rockstar Social Club account linked to my Steam account. Unfortunately, I no longer have access to the email associated with my Social Club account as it no longer exists. I need assistance in disconnecting my Social Club account from my Steam account to be able to play GTA V. Email for Social Club Account: [redacted] Email for Steam Account: [redacted] Apologies for any language mistakes. Thank you, Tom Kolbig
Reported by GetHuman-tomkolb on mercoledì 28 dicembre 2022 01:30
Hello, I am currently unable to access my Rockstar account. I purchased GTAV through Steam, but I cannot launch it because my account is linked to the email account [redacted], which no longer exists. Could you please help me unlink my Rockstar account so I can link it to my current email address [redacted] via my Steam account? Thank you for your assistance.
Reported by GetHuman-meldecos on mercoledì 28 dicembre 2022 16:01
I completed the Doomsday heist, but now I'm trying to tackle the elite challenges. I decided to restart by purchasing a new facility, but I can't access the planning room to kickstart the heist. I've attempted to fix this by restarting my game, switching sessions, and changing my status to CEO or MC, but nothing seems to work. I'm currently locked out of the planning room and unable to progress.
Reported by GetHuman8064649 on venerdì 30 dicembre 2022 23:38
While handling a club mission to remove a drunk patron, my Oppressor Mk2 vanished, appearing as if I never owned it. Despite checking all garages and my Terrorbyte, it remains missing. I invested significant time in upgrading it and am reluctant to start over. Additionally, my arcade seems to require repurchasing, adding to the frustration. Playing on Xbox One S as HeartsoreApple6, I hope there is a solution that does not incur further expenses. I have been playing since Xbox [redacted], maintaining loyalty from the GTA 2 days.
Reported by GetHuman-jkdahitm on sabato 31 dicembre 2022 19:39
Hello, I am having some trouble logging into my GTA 5 online account. When I tried to log in, I realized my password had changed. Despite trying the option to reset my password, I did not receive a reset link. I discovered that on December 30th, my email was changed to [redacted], which is not my email address. I am concerned about this security breach and have reached out for assistance. I am eager to regain access to my account, so any help in resolving this issue would be greatly appreciated. Thank you, PLX
Reported by GetHuman8066430 on sabato 31 dicembre 2022 20:22

Help me with my Rockstar Games issue

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