Navient Customer Service

Contact Navient & solve common issues

Use Navient's Phone Number

Navient's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Navient. Below you will also find the phone and non-phone-based contact information we've gathered.

Navient: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Navient.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Navient customer support problems.

Contacting Navient customer support

Below you can compare and contrast the 6 ways to contact Navient by looking at which ones are the fastest and which ones other customers recommend the most for solving Navient customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Navient across the following channels: Phone, Web, Facebook.

Phone number / contactWaitVotes
877-770-4157
Customer Service
3 mins439
888-272-5543
Student Loans
7 mins111
Online Help at navient.com
Customer Service
< 54.5 hrs289
800-848-0979
IFAP Direct Loans
2 mins57
facebook.com/Navient/
Customer Service
2 mins286
317-570-7397
International Customer Service
16 mins404

Recent reasons customers contacted Navient:

I filled out my federal student aid form for my renewal for my IBR repayment plan with...
Requested hard-copy of ****E tax form for **** Mailed to my address last time was Febru...
I need help with my cosigner release application
Speak to a representative
Trying to check on last private payment
Can't login to account and don't know my account number.
Is pay to delete a late payment available to delete a late payment from the year...
I need a statement for my loans with a payoff balance.
I’m Locked out of my account and the Temporary passwords not working !!
Im getting messages stating that my forgiveness program is missing information. I need...

Help me with my issue

Does GetHuman work with Navient?

GetHuman does not work with Navient's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Navient at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Navient's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Navient at a Glance

Navient has no chat option
Navient has no customer email
Navient has 1 help forum
Navient has no twitter handle
Navient has 1 facebook page
Contact information overview

Answered on this page:

What is the maximum loan term for Navient loans?
How Do I Qualify for a Repayment Plan with Navient?
What is the interest rate on Navient loans?
What is the difference between a federal and private student loan?
Solutions to common issues

Contacting Other Companies

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