Metro PCS Customer Service Issues

I am eligible for the Affordable Connectivity Program. I visited Metro by T-Mobile's website in February [redacted] and followed their guidelines to enroll my account for a $30 monthly discount. Despite contacting customer service five times since then to apply the reduction, I am still being billed the original amount. I am seeking a retroactive $30 per month reduction starting from my April payment onward. Therefore, Metro by T-Mobile owes me $90 for the missed reductions from April to June, in addition to reducing my monthly bill by $30 going forward.

I have been a victim of medical fraud. The hospital report contains false information about my condition. Despite being discharged to go home, I woke up in a nursing home. During my stay, I never received many of the services and medications that were billed to me. All I had was a bed and food, without seeing any medical professionals or receiving necessary treatments. As a result, I lost my apartment, belongings, and my business that I dedicated 20 years to build. Now, I find myself in a halfway house with no place to go. I have reached out to multiple lawyers who claim to specialize in medical fraud, but they are only interested in large cases. I desperately need assistance to get out of this situation that is not of my making.

My Samsung phone, model TCLA3 A509DL, has suddenly stopped charging and is unresponsive. I have checked the charger and it works fine with other phones, so the issue seems to be with my device. Despite attempting a reset by holding down the volume buttons and another button, the phone remains lifeless. I am in the process of transferring my service from QLink to MetroPCS, scheduled for July 9th. I am curious if the transfer has already taken place and if I am eligible for any incentives, like the $[redacted] credit towards a new device. This would be incredibly helpful as I am currently unemployed and cannot afford to purchase a new phone. If resolving the charging issue is possible, that would also be appreciated.

I recently visited the store to upgrade my phone. The salesperson recommended a glass screen protector, which I assumed was included. However, upon checking my receipt, I noticed that I was charged for two phone cases with a $5 discount, and the screen protector cost $24.99. I was surprised by the price and the lack of communication. When I brought this up with the salesperson, they agreed to update my receipt to reflect the purchase of the screen protector. I would appreciate a printed copy of the receipt indicating the screen protector purchase separately from the cases. Thank you.

I bought a phone from Metro in northern lights Columbus OH on June 1st, which seems used and faulty to me. I've had over 7 hours of frustrating calls with unhelpful customer service representatives, leading me to escalate my complaint to the BBB and the Ohio Attorney General's Office. Despite trying multiple resets and troubleshooting steps, my phone still has issues - calls fail, texts don't send, web/data is unreliable, the phone has sound problems, and I face disruptions in making calls. Metro's solution is to ask for more money for a warranty repair, which seems like they knowingly sell damaged phones. As a dissatisfied new customer, I believe Metro should provide me with a free replacement phone promptly since the one I received is defective, affecting my ability to earn money.

I woke up on Tuesday, July 7th, and found my phone with a black screen, completely dead. I took it to the local store in Weatherford, TX, where they ordered a replacement phone for me. The new phone arrived the next day, but when I got to the store, I found out my account was locked. Despite trying to unlock it using the provided pin and answering security questions, I was told I couldn't get the replacement phone because of a minor mark on the device (which was there when it was checked the day before). Eventually, they offered me a new phone for $99, which was difficult for us financially as my husband and I are on a veteran's pension. Communication is vital for us due to health reasons, so I was quite upset and frustrated by the situation. I hope there is a way to resolve this issue.

I purchased new service at a metro store about 3 to 4 months ago. I bought 2 Nokia phones, but they had various issues from the start. For instance, the flashlight randomly turns on while I'm driving, and I can't text or switch pages during calls. I returned to the store the next day to report the problems, and the cashier, Abrianna, promised to order new phones. After about 2 months passed with no update, my phone screen broke, but when I tried to transfer to a new phone, I learned that they didn't offer that service at that location. Another cashier mentioned that Abrianna no longer worked there and had never ordered the replacements. Now, I am struggling with an old phone, unable to afford a new one, as both Nokia phones are broken, and my husband is without a working phone. How can this situation be resolved?

I made a payment for my phone bill on 7/15/22. The bill wasn't due until 7/25/22 for service from 7/25/22 to 8/25/22. However, today is 8/8/22, and my phone service is still not working. Despite contacting Metro PCS multiple times for troubleshooting, the issue remains unresolved. I requested a refund for the lack of service, but the customer service representative avoided addressing the refund. If the refund is not processed to my card promptly, I will have to involve my bank to dispute the transaction.

Good afternoon, I recently purchased my second phone from your company within my budget due to being disabled and needing it for medical appointments. Unfortunately, the phone fell and cracked despite being bought in July [redacted]. When I purchased it, the associate mentioned not having cases and the phone being cheap. I apologize for the delayed request as I had trouble with the code. I'm hoping to get a new phone soon and send this one back. Also, I am inquiring about any available upgrades. Thank you, Ms. Leticia.

I contacted your representative regarding a lost or broken phone. I explained that I hadn't used the phone since paying the bill as I couldn't find it; it was either lost or stolen. I tried to file a claim but was unsuccessful. After calling back, the representative assured me that I would receive a credit for the lost, broken, or stolen phone. They mentioned sending me a text confirming the credited amount. When I requested to speak to the manager, I was informed that I wouldn't be receiving any credit, despite what the initial representative had promised. Throughout the conversation, the manager was evasive, put me on hold, and was disrespectful. My wife and I have been loyal customers for a significant amount of time.

For the past 27 months, Metro PCS has been deducting $[redacted] per month from my bank account for my phone services instead of the agreed $50. After contacting my bank, Metro PCS promised to refund me $1,[redacted] to my credit card and provide me with two years of free service. However, as of 9/7/[redacted], I have not received any refunds. I was instructed to visit the local corporate store where I was told a check would be mailed to me within 1 to 3 days, but it has been over 2 weeks since then. They claim the check was sent on August 28, [redacted], but I have yet to receive it. Additionally, I noticed that they deducted another $[redacted] in August, bringing the total amount taken without authorization to $1,[redacted]. I am hopeful for a prompt resolution to this issue. Thank you for your attention to this matter.

I've been a Metro PCS customer for over a year. Recently, on August 1st, I updated my phone from a Samsung to a Motorola. Since then, I've been experiencing interference and unusual connections on my device. I've tried resetting my phone to prevent third parties from accessing it, spending $[redacted] on the new Motorola, but the issue persists. Even switching back to my old phone didn't resolve it. Additionally, I bought a new SIM card, but my phone keeps downloading applications as if completing a setup each time it restarts. In my Metro online account, it shows my phone line as a standalone account, not the $62 for unlimited service I had before. I no longer have the insurance I used to pay for as an added service. Despite the charge on my debit card for the upgrade, Metro's online records show no upgrade.

My previous phone was functioning well for many months until it suddenly stopped working. After paying the deductible for a replacement through insurance, the new phone I received had issues from the start. Despite seeking help from tech support and visiting several stores, including a failed troubleshooting attempt by a district manager on 9/8, the problem persisted. The district manager suggested visiting the Roseville California store for a free replacement, not through insurance, with notes on the account mentioning corporate manager Miguel would assist. On 9/10, I visited the store to request the replacement as advised. However, I was initially offered an upgrade which I declined. Subsequently, I was connected to insurance for a replacement but faced three denials before being advised to falsely claim water damage on the phone that day to proceed with a claim. After numerous attempts to submit identification and pay for the replacement online resulted in errors, I was assured an email with a link would be sent for the upload process, which I never received. My only request is for a functioning phone as I have been struggling to get a working device after receiving a faulty replacement through insurance.

My phone broke, and I needed to use my insurance for the first time. At the store, they convinced me to upgrade by saying it was the best solution. However, after spending $[redacted] on a phone I didn't like and discovering they switched me to a more expensive plan, I called them. They suggested coming in for a new phone, but I would have to pay full price. Feeling this was unfair, I contacted [redacted] for assistance. I paid an additional $50 for a better phone, but now I'm waiting for my refund of $[redacted] promised within 10 days. Despite being told by different people at [redacted] that I would receive the refund, the store is not cooperating. I have the receipt and proof of payment, but I'm struggling to get my money back and feel taken advantage of. I seek help in resolving this to return the phone and get a refund promptly.

I have a plan for 4 phones that was $[redacted]/month previously, and now with my ACP benefits, it's $82, although I expected a $30 reduction. Unfortunately, 2 of the phones are malfunctioning, causing inconvenience for my partner and me. My phone stopped working six months ago, followed by my partner's spare phone a month ago, which has now become our primary number. The phone freezes on the Metro start-up screen, and since it has a non-removable battery, I can't perform a simple reset. I have tried troubleshooting by following online instructions with no success. Due to my current circumstances, I haven't been able to visit the store for repairs or a replacement. Additionally, the store in my area has inconsistent operating hours, closing earlier than scheduled. I believe it's unfair to pay for 4 phones when only 2 are actually functional. I hope this issue can be resolved promptly as my bill is due tonight, and I procrastinate on addressing such matters.

I have been a loyal customer of MetroPCS for several years. Recently, we experienced a life-changing event - a devastating hurricane left us without power. Our cell phones are our lifelines as many of us have been displaced. With bills due soon, I reached out to a representative for assistance, but the response was not helpful. I have lost faith in MetroPCS as I learned there are no special conditions for those who have suffered significant losses. Being told I can only get one extension after my due date is unbelievable. In this time of crisis, with no power, lost family members, and homes, it is disheartening that MetroPCS seems to have turned its back on us.

I would like to share my recent experience with Metro. I have faced a series of issues with the service, causing a lot of frustration as I have been unable to utilize what I paid for. Seeking help has been time-consuming and the customer service I have received has been inadequate, leaving me very disappointed. I have had to repeat my concerns multiple times through various channels without a satisfactory resolution. I even faced obstacles trying to return a phone. This situation has impacted my ability to earn money as I rely on the service for my rideshares. Despite reaching out to multiple Metro representatives and authorized dealers, my problems persist. I am hoping that someone who has the authority to assist customers like me will address my concerns promptly. I was even asked for additional money for a new phone when I sought help at one of the Metro locations. I believe my account deserves to be reviewed, corrected, and credited appropriately. I kindly request that my message be forwarded to the relevant individuals for consideration. Thank you for your attention to this matter.

I purchased a charger and wire for my phone at Audubon Shopping Center in Audubon, NJ, for $50.12. When my phone continued to have issues, I returned to the store as advised by the representative. However, upon returning the items on Oct. 8th, I was unable to receive a refund because I had torn the boxes to access the products. This refusal is unreasonable, and I simply want my $50.12 refunded promptly. Kindly address this matter promptly. florence LaP., 2 Ibis Drive, Audubon, NJ [redacted], [redacted]/[redacted]/[redacted], [redacted]

I have been experiencing difficulties with this company. I have had services for myself and then I added my kids to the plan making it a total of 10 years without any issues until now. I initially had 4 lines for 4-5 years and then added another line, bringing it to 5 lines. I had my children's lines shut off temporarily to teach them a lesson about contributing to the bill, but when I tried to reactivate the lines, I faced multiple issues with Metro PCS. Despite resolving the problem initially, my phone was shut off again, leading to confusion and frustration. Each time I tried to address the situation with customer service, the balance amount kept changing, and my phone continued to be disconnected. Even after making payments, my phone was turned off multiple times with varying balance amounts, leaving me puzzled and annoyed.

My friend and I are seeking help with multiple issues regarding our phones and tablet. One of the phones was stolen, and another has a faulty screen digitizer. Additionally, the tablet we have been paying insurance for months isn't working due to a broken charging port. We've visited the store several times, but the problems remain unresolved. We feel like we're getting passed around in circles between different locations. Our names are Douglas Dubo, Brandy Brewster, and David Stocker. Brandy Brewster is the account holder, and we all contribute to the plan. Your assistance in addressing these issues would be greatly appreciated.