Lyft Customer Service Issues

Archive 82

The following are issues that customers reported to GetHuman about Lyft customer service, archive #82. It includes a selection of 20 issue(s) reported April 1, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm a 68-year-old disabled woman without a car who booked a COVID shot appointment. The ride there was smooth until the driver couldn't drive me through the vaccination site, so I had to call another Lyft. Unfortunately, the second driver declined because she wanted to make money, leading to a $43 trip home without the shot. I couldn't get assistance from Lyft as my insurance covers some rides, but not for appointments past 6 pm. Having been a former Uber driver, I would have gladly helped in a similar situation. It's important to support each other during this pandemic.
Reported by GetHuman5910323 on Thursday, April 1, 2021 12:02 AM
I am Yvette M., a frequent Lyft rider who relies on this service due to not driving. A recent ride took an unexpected turn when the driver did not follow my regular directions, as the GPS does not match my preferred route. Despite my familiarity with this route and offering an extra $5, the driver insisted on following the GPS. This resulted in me having to exit the vehicle while it was still moving to ensure I could reach my destination following my usual way. Such a situation has never occurred in the two years I have been using Lyft.
Reported by GetHuman5916116 on Friday, April 2, 2021 3:53 PM
I requested a ride, but encountered issues with the driver. Despite trying to provide directions, the driver passed by and left. After booking another ride, the driver refused to take me back from my destination due to another booking. As a senior, I couldn't wait outside. Unable to complete my tasks, I was charged for both missed and incomplete rides. The driver mentioned having another pickup and initially could not wait for me, prompting a lengthy dispute. Eventually, he agreed to wait, but I remained cautious and declined to leave the car. I am seeking assistance to resolve this matter.
Reported by GetHuman-maudlin_ on Friday, April 2, 2021 6:28 PM
Please refund the money you took from my card immediately. I never authorized any transactions with you, nor have I had an account with your company. It is clear that you obtained my card information illegally, as I never provided it to you. I demand that you stop attempting to open a membership account in my name and return the stolen funds. I have kept the receipt from my card transaction as evidence of your unauthorized withdrawal. I am prepared to take legal action, including pressing criminal charges, if my money is not returned promptly. Your actions are unacceptable, and I insist on a resolution without delay.
Reported by GetHuman-wstellbe on Monday, April 5, 2021 6:59 PM
Hello, I am Yidnekachew Tigrro, and I recently discovered that my Lyft driver account was deactivated due to a safety issue. I am surprised by this as I have maintained a 5-star rating on the driver's app and always prioritize the safety of Lyft customers during my drives. Losing this job, which I greatly enjoy, has been disheartening. I hold a deep respect for Lyft customers and ensure to drive with caution at all times. Learning about the deactivation due to a safety issue came as a shock to me. I would appreciate it if you could provide me with more details about the specific reason. If I unintentionally made a mistake, I sincerely apologize and am willing to make any necessary improvements to have the opportunity to drive for Lyft again. As a student, driving for Lyft is something I do in my spare time and genuinely love. I look forward to the possibility of returning to driving for Lyft. Thank you, Yidnekachew Tigrro (Yid)
Reported by GetHuman-yiduye on Tuesday, April 6, 2021 3:54 PM
Upon arriving in Las Vegas in January [redacted], I started working with Lyft in April of the same year, just 2 months after getting there. I didn't have much knowledge of the city or the airport back then, which affected my ratings, leading to my account's closure, which I understood. Since July [redacted], I have been working as an Uber driver and have maintained a 4.97 rating or higher, holding a Diamond status. I am now well-acquainted with Las Vegas and provide excellent service to passengers, as shown by my ratings. I believe I have all the necessary qualifications to work with Lyft again, and I kindly request a new opportunity to join your team. I have a [redacted] Dodge Durango with three rows of black leather seats in excellent condition. Please review my case, and I assure you I will meet all requirements. Thank you very much.
Reported by GetHuman5929831 on Tuesday, April 6, 2021 6:06 PM
I've encountered discrimination twice with your Lyft drivers because of my wheelchair. One driver refused to take me and left because of the wheelchair. The next driver didn't want to touch my wheelchair without gloves and suggested my boyfriend should handle it, despite his heart condition. She then refused to assist, claiming it could hurt her back, saying a male driver should handle it. I was left stranded at risk. The third driver had a vehicle I couldn't access, which was acceptable. I hired Lyft for safety, as public transport isn't secure. The experience left me in a vulnerable position. The next driver was helpful. I believe some compensation, like a few rides, is warranted given the situation. Allegations of COVID rule violations are inaccurate and could be a cover-up. Urgent response needed. - KD
Reported by GetHuman-karenmdd on Tuesday, April 6, 2021 7:24 PM
On April 6, [redacted], at 6:30 pm, I requested a ride from [redacted] Ford Road, Canton, MI, to [redacted] Brooke Park Drive. Despite waiting over an hour without a driver, I secured an alternative ride to my destination and avoided a $5.00 no-show fee. Around 8:15 pm, a driver was assigned, but as I was already at home, they mistakenly went to [redacted] Ford Road, claiming to have picked me up at [redacted] Joy Road. My card was charged incorrectly for this pick-up and drop-off. As a loyal customer for three years, I am disappointed by this error and seek a prompt resolution, ideally with a full refund or compensatory ride voucher. I rely on this service regularly and value fair treatment to continue using it. Thank you for addressing this matter.
Reported by GetHuman5932445 on Wednesday, April 7, 2021 12:49 PM
I have been using Lyft for many years, but recently encountered a frustrating issue. Despite updating my account with my new phone number, I ran into difficulties when trying to request a ride on Wednesday, April 7. The system repeatedly prompted me to enter my new phone number and sent multiple verification codes that led to a loop without resolving the problem. After several unsuccessful attempts, I unfortunately had to abandon my ride request. This experience was disappointing, as my past experiences with Lyft have been positive.
Reported by GetHuman5939603 on Friday, April 9, 2021 1:24 AM
Please note that there have been strong winds in Las Vegas for the past two days, impacting the LYFT APP's ability to pick up passengers and provide optimal service. A family member who drives for UBER is also facing similar challenges. Additionally, the Nevada DMV has informed me that they are in the process of working on my registration and providing the "Green Slip." I will not be able to drive after April 9, [redacted], until I receive both documents from the Nevada DMV.
Reported by GetHuman-herendee on Friday, April 9, 2021 2:37 AM
I used the promo code EX550 for new riders but it only took $2.50 off a $67.99 Lyft ride instead of the expected 50% discount. The account phone number is [redacted]. I should have had three rides left with the discount, not two. I couldn't remove the code to try a different one. I'd appreciate it if the correct 50% discount of $33.99 could be applied to my card for the Lyft ride. I was drawn to Lyft because of the great value for new users.
Reported by GetHuman5941208 on Friday, April 9, 2021 3:26 PM
Hi Lyft, I have driven with Lyft for nearly three months and have provided around [redacted] rides with a 5-star rating. On April 11, [redacted], I had a concerning experience where I felt misrepresented, potentially to receive a free ride. I suspect it could be due to personal reasons such as my music choice or maintaining professionalism as a female driver. Unfortunately, I was not given the chance to clarify my side of the story, and Lyft deactivated my account permanently without a fair hearing or evidence of any specific rule violation. I recall a past incident where a passenger falsely accused me of being under the influence, which Lyft investigated and found to be untrue. Given my positive track record, I believe Lyft should have looked into the recent complaint more thoroughly. Losing this job unfairly impacts me as I rely on it as my sole income. Your assistance in addressing this situation would be greatly appreciated. Thank you, Jazzmine
Reported by GetHuman5954106 on Tuesday, April 13, 2021 4:44 AM
On 4/13 at 1:28am, I received a notification from my bank about a $55.99 charge by Lyft that I did not make. The error disrupted my account balance and has caused inconvenience as I needed the money for bills. Today at 9:15am, two more unauthorized attempted transactions from Lyft, of $61.12 and $5.13, were declined due to insufficient funds. I did not initiate these transactions and have not used the Lyft app recently. The initial $55.99 transaction is not reflected in my ride history. I request an investigation into these incidents to identify who is using my bank card for these transactions. I urgently need the $55.99 refunded. Please assist in resolving this issue promptly. Thank you, Erika Lahtela.
Reported by GetHuman5964530 on Thursday, April 15, 2021 5:43 PM
To whom it may concern, I am Mrs. Jacqueline W. On April 9th, [redacted], I was at [redacted] Houma Blvd at the doctor's office. After my visit, I called for a Lyft ride which cost $16.00 to [redacted] South Galvez Street Apt A. While waiting, a lady who was waiting for her insurance-paid ride approached us. The driver offered to drop her off first as she had been waiting for hours. She did not have a good phone, so the driver allowed her to use mine once we reached my drop-off at New Orleans. The driver then requested a ride from [redacted] South Galvez Street to Laplace and was paid twice, totaling $58.99. After everything was settled, I exited the car, and the driver thanked me.
Reported by GetHuman5987274 on Wednesday, April 21, 2021 11:24 PM
On April 23, [redacted], around 5:20 pm, I tried to book a Lyft ride through the app. Unfortunately, after waiting for over 30 minutes, the status remained as "Searching for a Driver" with no updates on the driver's arrival. Assuming there might be a technical issue, I had to arrange an alternative ride to get home due to exhaustion. The next day, I received a receipt via email from Lyft, indicating a $5.00 cancellation fee charged to my MasterCard because of a claimed no-show by me, although it was the Lyft driver who did not show up. I believe I should not be held responsible for this fee as I never received any notification beyond "Searching for Driver." I kindly request the removal of this $5.00 cancellation charge and a credit back to my MasterCard.
Reported by GetHuman5513688 on Saturday, April 24, 2021 9:06 PM
I was erroneously charged for a ride on the 13th and 15th, totaling $41.95. I did not request or take any rides on those days. I've been trying to resolve this for a week. I have not received any emails but you can reach me at [redacted]. If this isn't resolved, I will involve my bank's fraud department. I expect a prompt response as I am dissatisfied with the lack of communication regarding this matter, and I will no longer use your ride service if this issue is not resolved promptly. Please contact me as soon as possible to rectify this situation.
Reported by GetHuman6018594 on Friday, April 30, 2021 10:29 PM
I had a disappointing experience with a Lyft driver recently when my family needed a ride to the airport for three people. Despite requesting a car that could accommodate our luggage, a car arrived that couldn't fit more than one suitcase, causing us inconvenience. The driver didn't offer any assistance with loading our suitcases or the car seat for the baby, and when we mentioned the issue, he promptly canceled our ride and left. We had to seek help from a neighbor to make it to the airport on time. This incident was frustrating considering previous positive experiences with Lyft drivers. I suggest that when customers request an airport ride, Lyft ensures the vehicle dispatched can accommodate both passengers and luggage. A feature to specify the need for a car seat and the number of passengers in the app would be beneficial to prevent similar situations.
Reported by GetHuman-clayfarm on Sunday, May 2, 2021 11:51 PM
I recently took a ride from Glendale to Shadow Hills, specifically [redacted] Wheatland Ave, Shadow Hills, CA [redacted] on April 28 after having eye surgery. My intended destination was my home, and I provided the address which is also linked to my credit card. However, I was surprised to see that the driver seemed to have entered a destination in Santa Clarita and my fare ended up being $[redacted] instead of $16.61. I have already disputed this charge with my credit card company. The route taken was via Pacific's Blvd to the 5 freeway exit Glenoaks, but the driver suggested a different route. I had to guide the driver to my actual home. I am hoping this was an honest mistake or a system error, but I request an immediate refund before considering further actions to address this overcharge. Thank you.
Reported by GetHuman6026815 on Monday, May 3, 2021 6:12 PM
Subject: Help Needed to Retrieve Lost Phone in Lyft Ride Hello Lyft Customer Support, I inadvertently left my phone behind in a Lyft ride today that was arranged through South East Trans in Virginia. Despite multiple attempts, I have been unable to reach them since I got back, and even a friend outside the state who tried on my behalf mentioned they might be facing phone connectivity issues. She recommended reaching out to you for assistance since South East Trans has been unresponsive. For Lyft customer support, I could not find a direct email address. My name is Shirleen Stelly, and today at 2:40 pm on May 3rd, I was picked up from [redacted] Jefferson Davis Highway, Apt 51C, Richmond, VA [redacted], and dropped off at Pain/Spine Specialists on [redacted] Branders Creek Drive, Chester, VA [redacted] around 3:10 pm. I called SETrans at [redacted] within 10-15 minutes of the drop-off, and they mentioned emailing Lyft, but I am uncertain if this was done as promised. As my black Motorola Cruise with a minor crack in the lower left corner is crucial to me as a disabled person requiring medical assistance, I seek your help in contacting the driver and arranging for the return of my phone to the mentioned address. Thank you for your understanding and help. Best regards, Shirleen Stelly
Reported by GetHuman6028402 on Tuesday, May 4, 2021 12:09 AM
I recently booked a Lyft ride from 27 Van Buren St, Mastic, New York to [redacted] Spring Street, Elizabeth, New Jersey. Due to a driver issue, I had to cancel the ride, but the $[redacted].00 charge has not been refunded to my card [redacted]. Additionally, during a ride from Elizabeth, New Jersey to Newark Penn Station around 8:30-9 pm, we were unfortunately in a car accident on Route 1&9 which led to the ride not being completed, yet we were still charged $18 without reimbursement. Another incident in Connecticut left me charged $15 for a ride, with Lyft deducting $35 from my account ending in [redacted]. This constant deduction of funds is unacceptable as the rides should have fixed prices. It's frustrating to be charged for rides that were never received due to cancellations or accidents. I urge Lyft to refund me promptly or I will have to pursue legal action and share my experiences on social media. This has occurred multiple times, and I demand a refund. Please reach out to me at [redacted] or via email at [redacted]. - R. W.
Reported by GetHuman6034628 on Wednesday, May 5, 2021 1:53 PM

Help me with my Lyft issue

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