Instagram Customer Service Issues

My Instagram account was unexpectedly blocked on Saturday, September 3rd. I've been on the platform for nearly six years, always abiding by the guidelines. I never engaged in any malicious activities like bullying or spamming. I did use the app "Followers" for managing my account, merely to track followers and unfollowers. After hearing about some friends getting unbanned after contacting support for using the app, I stopped using it. My account is crucial to me as it connects me with people from my past. I've sent two confirmation emails with my photo and a code to support but haven't received a response. I fear losing contact with many people if I don't regain access. Hoping for your assistance in resolving this misunderstanding promptly. Username: vinci_luis Regards, Vincent-Luis H.

Hello, yesterday around 22:00-23:00 my Instagram account was blocked. When I logged in, I received a notification stating my account is temporarily blocked due to suspicious activity. I was asked to verify my identity to access my account. I was expecting a 6-digit security code sent to my phone but unfortunately, I never received it. I tried multiple times but the code never arrived. My Instagram account is askarova_vl. I can provide all the necessary information to unlock it. Please help! This account holds many memories and happy moments in its photos.

Hello, I have been working hard for the past 2 years, and my friends have been promoting me. However, I have encountered issues with my account being temporarily blocked 3 or 4 times due to allegations of sharing my password, which I did not do. There may have been a connection issue with a voucher, but I kindly request that this problem be resolved as it hinders my work and communication with friends. It's possible that someone may have signed me up for a Play Store site without my consent, but I have never engaged with or paid for this site. My creator account is affected, preventing me from connecting with friends and posting on my wall. I rely on interacting with my community through stories. I appreciate your prompt assistance in fixing this issue. Thank you.

Hello, I've been working hard and my friends have been promoting me for 2 years. I have reached 24k followers. However, my account has been temporarily blocked 3 or 4 times because you believe I shared my password, which is not true. I suspect someone may have used a voucher to access my account. This situation is hindering my work and communication with my friends. It's possible that someone signed me up for a Play Store subscription without my knowledge, but I have never used or paid for that service. My creator account is affected, preventing me from engaging with my friends and community daily. I am unable to post photos on my wall and only share stories, which is unjust. Please resolve this issue so I can continue my work. Thank you and you can reach me at [redacted][redacted] or via email at [redacted] Thank you. Username: akramhalimi_

Hello, I require assistance with my advertisement payments as I have sent several messages without receiving a response. The payment methods linked to my Instagram account (essences_creations: [redacted][redacted]) are no longer functional. Upon attempting to make payment, I am redirected to an error message, and I have been unable to resolve this issue despite trying to use credit cards and PayPal. I would like to express my gratitude in advance for your anticipated help, as this problem has persisted for multiple months, causing financial losses due to the inability to run advertisements. Thank you and have a good day. Best regards, Romain A.

Dear Support Team, I am reaching out for help as I find myself in a troubling situation. Recently, I received a suspicious Facebook notification urging me to confirm my account or face deactivation. Following the provided link, I was prompted to input my date of birth and password. Soon after, I received emails, one from your team and another from Facebook, notifying me of unusual activity on September 15, [redacted], near Bellegarde-in-Forest, a location I did not visit. Subsequently, I attempted to change my password, only to discover that both my Facebook and Instagram accounts were deactivated for violating community standards. Sadly, I am now unable to access my accounts as they are interconnected, including my professional pages associated with exotic animal breeding. The stakes are high as my work and personal profiles are intertwined, adding to my distress. I'm seeking urgent assistance to regain access to my accounts. Thank you for your prompt attention to this matter. Best regards, Cindy L.

I am having trouble resetting my account password on Instagram. It seems I might have shared it with a service for getting more likes or followers, which is against the Community Guidelines. I need to change my password; otherwise, I might get blocked from following, liking, or commenting. Thank you.

Hello, I am encountering a serious issue with my Instagram account. It has been compromised, and I am unable to recover it. The hacker changed the email associated with the account, making it impossible for me to regain access. To make matters worse, I had to create a new account with a different username. The hacked account is "deadly.barbie.doll," and this incident occurred approximately two months ago, causing me significant distress. I am uncertain if it is possible to recover my original account or if your support team can assist me. I am anxious to retrieve my account as it contains valuable pictures and memories that I do not wish to lose. Your help in resolving this matter promptly would be greatly appreciated.

Regarding the upcoming movie featuring Tyra Banks and Skai Jackson, I am interested in incorporating Instagram into high-profile scenes where these actors use the platform during specific activities. The Alchemy Group focuses on integrating brands into major film and television projects with lead times typically ranging from 6 to 18 months. However, the film we are currently working on is set for a worldwide theatrical release in [redacted], with filming commencing in November. Given the time constraints, we are aware that the standard pricing for such placements may not align with the current situation. We have informed the studio about this and can offer Instagram integration into this significant global production at a reduced rate. Please reach out to our team promptly to explore this opportunity further. Thank you. Best regards, David

Dear Ladies and Gentlemen, I am requesting the permanent deletion of my Instagram account with the username "friedrichgimmelsberger." The email address linked to the account is outdated, dating back more than 12 years ago, and the password is no longer known. Additionally, the phone number associated with the account is also outdated. The email address provided for the account is [redacted] I am unable to access the necessary login information due to the outdated email and phone number, and I would greatly appreciate it if you could delete the profile for me. Thank you in advance for your assistance in deleting the account. Best regards, Friedrich Gimmelsberger

Hello, I discovered that my account was hacked on Friday, and I am still unable to regain access. The hacker used one of my contacts, Virna Borgogno, to trick me into sending a link and my phone number for a sponsorship program. After realizing it was a scam, I tried to confirm with Virna, but it was too late. On Saturday, my friends notified me that a fraudulent post was made on my account, showing a fake earnings screenshot of €13,[redacted] in 5 hours. The hacker has also been messaging my contacts, attempting to scam them. With over 1,[redacted] followers, many work-related, I am eager to reclaim my identity and put an end to this situation. Despite several attempts to change my password, I have been blocked when asked for an authentication app code I don't have. Downloading Google Authenticator prompted me for an account and key, which I am unfamiliar with. The selfie video verification process also failed, possibly due to my non-personal profile picture. I would greatly appreciate any assistance you can provide to resolve this issue. Thank you, Gaby

Hello, I am an Instagram user whose account was hacked approximately 2 and a half weeks ago. Despite my numerous attempts to recover it by emailing Instagram, following verification steps, calling, and leaving voicemails, I have not received any response. Even my followers have reported the hacked account as the hacker was impersonating me, with my friends and family noticing the difference. Despite verifying myself multiple times through text, email, backup codes, and video selfie verification, the hacker has changed my login information and email, leaving me locked out. I am desperate to regain access to my account and in need of assistance.

Dear Instagram, I am Ghazala Attarwala and my business Instagram is little_creations__. I have 12.1K followers. My birth date is September 1, [redacted]. My email IDs are [redacted] and [redacted] My contact number is [redacted]. On September 10, between 2:30 am to 4 am, I received a message from a friend's Instagram account asking for help to recover their account. Unfortunately, I mistakenly forwarded my own account link to them, which resulted in me getting logged out. Shortly after, my recovery details and phone number were changed, denying me access to my account. I have been trying to recover my account for over 15 hours now, but to no avail. I kindly request Instagram's assistance in restoring my account. I do not have any personal pictures on my Instagram but have photos of all my products on my business page. I have been with little_creations__ for almost seven years, and it's a significant part of my life. I urge Instagram to take prompt action and help me resolve this issue as soon as possible. Your immediate help is greatly appreciated. Sincerely, G.A.

Hello, my name is Aleksandr Avdieiev. My Instagram account, @aleandr_miparti, and Facebook account have been blocked. I need help regarding this, my email is [redacted] and my phone number is +[redacted]21. I am a citizen of Ukraine and I am seeking assistance for Ukrainian artists to find official job opportunities in the UAE. I am a professional dancer and teacher, and my dance school was located in Ukraine at www.miparti.com.ua. I have traveled to Saudi Arabia and the UAE. I am looking to repost information about official work for professional dancers and acrobats. Can someone help me recover my blocked accounts on Instagram and Facebook? Thank you. Alekssandr Avdieiev.

Dear Sir/Madam and staff members, I am experiencing issues logging into my Instagram account due to the phone number associated with it being closed. If it is not possible to delete the account, could you either add my new Gmail or delete the account entirely as it contains highlights that I would like removed? Alternatively, if you could connect it to my new Gmail or close the account, that would be appreciated. The old phone number linked to the account is [redacted], while the new number to be added is [redacted]. The Gmail address to associate with this account is [redacted] The username is rajveer______lover_____nishu, and the previous password is mahadev1234. Thank you.

My account has been compromised - the email has been altered, preventing me from receiving a password reset link. The security numbers remain accurate, but I cannot access my account after the security check requests a backup code I do not possess. Furthermore, my name, password, email, and phone number have all been changed, leaving me unable to recover my account without access to my email or the backup code. You can verify my email address at [redacted] on my Facebook account; it has the same pictures and feed until the Instagram hack occurred. On Instagram, my account has been renamed to _mara.lluka_. I am eager to regain access to my account to rectify the changes made.

Whenever I try to post a story on my Instagram account, I keep getting a red message at the bottom saying that the upload failed and to try again. I've already reported this in the help center multiple times within the last two months, but I haven't received any response or solution yet. Please, could you kindly look into why I am facing this issue and enable me to post stories on my Instagram account "its_bana_ksr_darbar_"? The strange thing is, when I log into my account on a friend or sibling's phone, it works fine, so it seems to be a problem specific to Instagram on my mobile device.

Hello, I need urgent assistance with my Instagram account. I am unable to access my profile. I am certain I am entering the correct password, but when I attempt to reset it, I receive an error message stating the page does not exist. Despite receiving notifications that my password has been changed successfully, I continue to face login issues with messages claiming the password is wrong, the link is invalid, or the page is unavailable. Why is this happening? Even when I try to log in through the Instagram app, I encounter a vague error message stating, "there was a problem with your request," without providing further details or solutions. Could you kindly help me resolve this matter promptly? I hope to receive your response today! Thank you in advance! Best regards, Maria Instagram account: m.bramasole

Yesterday, around 12:00 PM, I received a direct message on Instagram from someone I know from church. They mentioned wanting to enter a modeling competition for a brand and asked me to click on a link. Initially, we both felt frustrated waiting for a message from the company. Later, I received a suspicious message from Instagram prompting me to change my password. I found this odd and informed the person from church. They asked me to screenshot the message, which I did. Then, they requested the message be copied and sent to them. Confused, I researched what to do if hacked before realizing the hacker had already changed my password and removed my contact number and email from my profile, disconnecting my other accounts. I tried all the suggested methods on Instagram's website to recover my account but without success. After submitting three videos to prove my identity, I received an email stating they were unable to confirm it, leaving me puzzled about the situation.

Hello, I've noticed that my account seems to have subscribed to several people. I am currently in the process of removing them, but I received a message warning that my account could be banned for subscribing to others, which is not the case. Your system prompted me to change my password due to suspicious activity. I would like to unsubscribe from unauthorized accounts and only follow my friends. It's possible my account was hacked in the past, which could explain the [redacted] subscriptions I had. Could you assist me with this issue? Jean-Francois Fortin [redacted] Username: Dewergy