The IRS Customer Service Issues

I have an installment agreement with the IRS and I need to check the current balance. I have tried calling but was on hold for over an hour. Setting up an account online requires a cell phone, which I do not have. I'm looking to find out the payoff amount as of today. My name is Gary R. Ross, my address is [redacted] North Odell Avenue, Harwood Heights, Illinois [redacted], Social Security number [redacted]-38-[redacted], and my phone number is [redacted]. I filed as Head of Household. Can anyone assist me with this?

I have not received my federal tax return. The person I provided my information to is not responding to my calls or messages. It has been almost 5 months since I last heard from her. I gave her my details in March [redacted], and since getting out of jail in June, I have had no communication. I am struggling with no income, a newborn, and a 3-year-old. I believe my taxes should have been completed during the time I was incarcerated. I am unable to make outbound calls. I also tried to apply for unemployment but was denied due to someone using my social security number in Texas, a place I have never been to. I suspect my social security number is now blocked. I can provide the lady's information to assist with resolving this issue.

I provided my CPA with $[redacted] and all my documentation nearly two years ago for my personal and business tax filings. Initially, when I called for updates, he would tell me what I wanted to hear and referred me to his seldom-present assistant. I requested a refund and my records back since no work had been completed, resulting in all filings being belated. Communication was restricted to his assistant, who relayed his demand for an additional $[redacted] before any action would be taken. Subsequently, he vanished with my money and documents, causing my taxes to remain unfiled. Law enforcement was contacted, a report filed, and an investigation has commenced. I am hesitant to contact the IRS for fear of audits or penalties. I am counting on the authorities to locate him so I can pursue legal action. What steps should I take in the midst of this troubling situation? Thank you for any guidance.

I sent my forms on 10/15/19 but forgot to include the first page with my signature, date, and social security number. Once I realized the error, I sent another envelope with only the signed, dated [redacted] first page containing my SSN. Unfortunately, I failed to print my name and SSN at the top of each following page. Both envelopes have my name and return address. I'm concerned the IRS won't be able to link them to me. I wonder if I should submit a complete duplicate return, indicating it's a duplicate. I spoke to a help desk agent who documented this issue. Also, does the IRS require us to include copies of our Social Security statement notice and any received 1099s? LMR

I am an H1B visa holder who got married to a US citizen in October [redacted]. During that year, we lived in different states, but I moved in with my spouse in [redacted]. For the [redacted] tax year, I chose to file my taxes separately using standard deductions to avoid owing federal taxes if I itemized. I have already filed my [redacted] taxes this way. Now, my husband, who has his own business with many deductions, is preparing to file his taxes for [redacted]. I recently learned that if I used standard deductions, he would also need to use them, potentially resulting in higher taxes. I am unsure of our options. Should I contact the IRS to correct my return and file jointly with my husband, or is it permissible for one of us to use standard deductions while the other uses itemized deductions, considering we didn't live together for the entire tax year in [redacted]?

I am Donna Nious. My mother-in-law, Mildred Nious, who is unable to work due to health issues, received a bill from the IRS requesting $[redacted] in unpaid taxes. Despite having a payment plan in place for $70 per month, she is struggling to afford it on her fixed income. She is declared disabled by her doctor and solely relies on Social Security, making it impossible to meet the payment obligation and cover medical expenses. I am seeking guidance on the necessary forms to apply for "Noncollectable Status" or a medical waiver to alleviate her financial burden. I have her doctor's statement, Social Security records, and a notarized power of attorney form ([redacted]). Urgent assistance is needed due to her critical health condition. Thank you for your prompt attention to this matter.

My husband and I attempted to file our [redacted] taxes using TurboTax since we are both self-employed, but we seem to have made some mistakes. We received a letter from the IRS on May 21, [redacted], requesting additional information. I believe we need to completely redo our [redacted] tax filings. The letter asks for a few key items: a copy of the first two pages of our return, details of any estimated tax payments made, supporting documents for income and withholding, and a copy of the letter itself. I’m unsure about what qualifies as “supporting documents for income and withholding.” Would PayPal and bank statements or perhaps records maintained on Google Sheets suffice? My husband’s business, Aspen Ridge Graphics, contributed to our income on the [redacted], but I suspect there are missing expenses and inventory. We received a [redacted]-K from Etsy, but the income from Etsy sales doesn't seem to be included on the [redacted] form. I just kindly ask for assistance and respect. I had a negative experience with the IRS on the phone before, and I'd appreciate patience as I work on resolving this issue.

Today, my mother, Anna Perry, had a disheartening experience with an IRS representative when inquiring about the "Offer in Compromise" program. Following my father's passing, she has diligently handled their joint outstanding tax bill. Unfortunately, the agent she spoke with accused her of dishonesty and abruptly ended the call without allowing her to explain the situation, even on my father's birthday. I, Joann Hill, was present during the call and am appalled by the disrespect shown to my mother. I request that this incident be investigated and the agent be held accountable for her unprofessional demeanor. To provide further information, the last four digits of my father's Social Security number are [redacted]. Please feel free to reach out to me at [redacted] for additional details or clarification. Thank you for your attention to this matter.

I received a letter from the IRS asking for $13,[redacted] payment due to an incorrect tax credit we received regarding my wife's health insurance in [redacted]. We were charged for four family members instead of just my wife. After consulting a tax professional, I have prepared the [redacted]-X form to correct our liability to 25% instead of [redacted]%. I need assistance with: 1) The correct mailing address for the [redacted]-X form. 2) Inquiring if it's possible to get an extension on the $13,[redacted] debt to allow time for filing the corrected form.

My spouse Binata Gautam (SSN [redacted]) and I, Kul C Gautam (SSN [redacted]), are non-resident aliens with rental income from a condominium in the US as our sole taxable income. We filed our [redacted] taxes with the IRS using form 1040NR and Schedule E, reporting a net taxable income of $16,[redacted], with $8,[redacted] each for both of us in line 26. We paid the net income tax owed of $[redacted] each on time. I, Kul C Gautam, received Notice CP501K from the IRS stating I owe an additional $[redacted].31 plus penalties, while my spouse did not receive a similar notice. We have carefully reviewed our calculations, which have been consistent for over a decade. Contacting the IRS by phone has been challenging, and scheduling an in-person appointment is even more difficult due to our residence outside the US. We need assistance in resolving this issue promptly. Thank you, Kul C Gautam

I am considering starting my own business and have a few inquiries. 1) Which forms would I need to utilize as a self-employed individual operating as a sole proprietor? 2) I came across information stating that self-employed individuals file taxes more than once a year. Could you please provide details on how often and by what dates our information should be submitted? 3) How can I determine the amount I should set aside from my uncertain profits? Would you advise spending under a specific percentage to ensure I have sufficient funds? If so, what would be that percentage? 4) What is the tax rate for self-employed individuals, including federal income tax, social security, Medicare/Medicaid, and other potential taxes? Does it change annually? Where can I find this updated information? Thank you for your assistance. -Kaitlin B.

I am currently working as an independent contractor for a Food Delivery Company known as DoorDash. They do not deduct taxes from our payments, and our tips are included in our earnings. While reviewing my contract, I noticed that contractors who make $[redacted] or more will receive a [redacted] form. Since I am only doing this part-time and do not foresee making over $[redacted], I am unsure if I still need to report my earnings in my taxes even without a [redacted]. I reached out to DoorDash for clarification, but they advised me to consult a tax professional. Any guidance on this matter would be highly appreciated.

Upon my return to the United States from Indonesia, my parents mentioned that two mail pick-up notices labeled with "IRS" were received at my residence. They were unable to collect them on my behalf due to the need for my ID. The telephone service did not provide relevant information and repeated the message about being too busy to accept calls after I tried different options. I am interested in knowing the contents of the mail that require a signature and would like to confirm if there will be a third delivery attempt when I am back home in Virginia on December 20th. Your guidance on this matter would be appreciated.

On February 5, [redacted], I filed my income taxes electronically aiming to receive a tax refund of slightly over $3,[redacted]. In March [redacted], the IRS sent a letter requesting further information I had submitted, likely related to my home-based business, Bruce Dunn’s Web Design. They informed me the refund would be delayed until May. In May, I received another letter moving the refund timeline to at least August. Feeling frustrated, I filed an amended return, excluding my business in case it was causing delays. I explained the situation in the comments section and included forgotten Social Security benefits for [redacted]. On August 26, [redacted], the IRS confirmed a $4,[redacted] refund would be issued within 2 to 3 weeks. Despite this, I am still awaiting the payment. I previously sent a letter inquiring about the delay but have not received a response. It seems like the IRS may be overlooking my case. I am eager to receive my refund and find this situation unreasonable.

On February 5, [redacted], I electronically filed my income taxes expecting a refund of over $3,[redacted]. In March of the same year, the IRS requested verification of the information I provided, specifically related to my home-based business, Bruce Dunn’s Web Design. Initially, they stated the refund would be delayed until May. Subsequently, another letter in May indicated the refund would not be processed until at least August, prompting me to submit an amended return excluding the business details. I disclosed the timeline of my filing, issues faced, and added omitted Social Security benefits for [redacted]. On August 26, [redacted], the IRS confirmed a $4,[redacted] refund due within 2 to 3 weeks, which I am eagerly anticipating. Despite sending follow-up correspondence seeking clarification on the delay, there has been no response from the IRS, which is frustrating. I am keen on resolving this to finally receive my long-awaited refund.

I recently received a CP2000 letter and would like to verify its authenticity with a live agent at the IRS. While my account online shows no additional tax owed for [redacted], the letter claims I owe nearly $2,[redacted]. I am hesitant to make any payments without speaking to an IRS representative to clarify this matter. Despite several attempts to reach them by phone, I have been unsuccessful. I am seeking guidance on how to confirm the accuracy of the amount owed before making any payment.

My husband is unwell and failed to file our [redacted] return. He mistakenly discarded all tax receipts and documents. I contacted the IRS to request copies of our filed return so I can recreate my records. Despite requesting them back in September, the copies I needed in 5-10 days have not arrived yet. I'm unsure whether I can access them online or if I should simply pay the taxes according to the IRS records and make corrections later. Any guidance would be appreciated.

For the past 3.5 years, there has been a 24-hour towing company operating in a residential area across the street from my location. The company has numerous employees and maintains a minimum of 15 trucks and cars on-site continuously. I have gathered evidence including photos, videos, their sales activities, and even their Facebook business page to support my concerns. The situation has escalated out of hand, to the extent that neighborhood children are unable to access the park due to the company's use of the space for sales purposes. I possess information such as names and addresses relevant to this matter.

I used the Robinhood app to invest my money. They charged me a fee and sold my stocks to cover it. After a discussion, they refunded the fee, which was not my mistake. However, they have not reimbursed me for the stocks they sold without my approval. They are now saying my social security number does not match what the IRS has on file, despite me not changing it. I find it odd that I am receiving an IRS B notice now for an incorrect social security number instead of being notified last year during tax season.

I recently received an inaccurate letter from Social Security stating that I am deceased. Consequently, my estate is undergoing issues as they are requesting my death certificate and halting services and assets. Despite informing Social Security of this error, the inconvenience has been substantial. Unfortunately, the damage has already been done. I suspect that the IRS has also been informed of my supposed passing. At 82 years old, I consider this situation to be a form of elder abuse. Can anyone offer me assistance with this troubling matter?