Groupon Customer Service Issues

Hello, I recently purchased 6 sessions of laser lipo with Body Envy. Before using the voucher, I contacted them with questions about the procedure, but their answers were vague. They asked me to book a consultation online through Groupon, which then marked the voucher as redeemed. When I went for the appointment, they refused a refund. They also sent me a waiver for a different procedure, coolsculpting, insisting it be signed before the visit. I refused, as this was not what I purchased. I found this misleading and unsatisfactory due to the lack of clear information. They also tried to upsell me and booked additional sessions without consent. I live an hour away and feel the practices were unethical. I am seeking a full refund for the misrepresented service.

I recently discovered unauthorized charges on my debit card statement totaling $21.17, $9.53, and $8.46, all charged to my MasterCard ending in [redacted] without my knowledge or consent. My name is D. Morrison, and I reside at [redacted] Elm Street, Bradford, Pennsylvania, [redacted]. You can reach me at [redacted] or [redacted] I did not place any orders with Groupon, yet it appears items were purchased on my behalf without authorization after browsing their products. I request an immediate refund of the charged amounts. I will be reviewing my other debit card statements linked to my Groupon profile for any similar transactions. I advise Groupon to refund the unauthorized charges promptly to avoid legal action being taken. Sincerely, Mrs. D. Morrison

Hi Linda, Your refund for the canceled order has been successfully processed. The refunded order number is 1[redacted]04-[redacted], placed on April 30, [redacted]. Here are the order details: - Women's Fashion Short Sleeve V-Neck Loose Casual Tee T-Shirt Tops in Army Green for $6.99 - Women's Capri Jeggings S-3X in Black Stretch 1XL (14-16) for $7.99 - Subtotal: $14.98 - Shipping & Handling: $12.98 - Bucks Refunded: -$3.01 - Credit Card Refund: -$8.97 - Total Amount Refunded: $11.98 Your refund has been processed on our end and may take up to 10 business days to reflect on your statement. If you were refunded in Groupon Bucks, the credit is available for immediate use. Please refer to Groupon's Terms of Use and Privacy Statement for further information on refunds.

I bought a Groupon deal for Nu Me Laser and Wellness Clinic for two Microneedling sessions and PRP Treatments in December [redacted]. Due to their busy schedule, I had to wait until late February [redacted] for my first appointment. During my visit, the aesthetician was rude and stopped my procedure to take personal calls. The clinic was also unclean, which was disappointing. I rescheduled my second appointment multiple times, but they were inflexible with availability and charged a cancellation fee. After complaining, the doctor apologized and offered a refund for the second treatment, but I would prefer a partial refund on the Groupon itself. How can I proceed with this request? The Groupon was originally set to expire in March [redacted] but was extended. I would like assistance with this matter.

I want to share some advice with everyone - I strongly caution against purchasing a Groupon for a relaxing therapeutic massage at this specific establishment. I had bought three vouchers as Christmas gifts for my daughters, but due to their school schedules, they can only use them now that it's summer. Today is May 5th, and the vouchers expire on May 30th. Even though I called multiple times and sent an email to book appointments, I was informed that the earliest availability is not until the middle of June for one daughter and June 23rd for the other two. This delay is acceptable, but what shocked me was the $75 expired coupon fee ($25 for each voucher). I find this policy unacceptable since I scheduled within the 25-day timeframe before the expiration. Despite explaining our situation, the business showed no flexibility. This experience has unfortunately led me to share my dissatisfaction on social media to alert others. Be cautious and think twice before considering this particular establishment.

I am moving out of the state so I can no longer use this offer for a 1-hour jump session for 2 people at Altitude Trampoline Park in Marietta, GA. The deal has a value of $31.90 and is valid until 9/8/[redacted]. The paid value of $15.95 expires on 9/8/[redacted]. Remember to present the certificate at the time of service. Merchants can contact 1-[redacted] or visit www.localflavor.com/redeem to redeem or verify the certificate. For merchant support, call 1-[redacted]. The promotion expires on 09/08/[redacted], and the merchant is responsible for the deal. Keep in mind the legal terms that apply to the certificate usage, including expiration dates and other conditions outlined in the offer.

I am a valued customer of Groupon and expect to be treated fairly. I purchased what I thought were mink eyelash extensions, but they turned out to be much too hard to be mink. The lashes were also overly curly, not the natural look I requested. They started falling out immediately, a problem I've never experienced before with eyelash extensions from Groupon or elsewhere. The merchant even advised me not to buy from Groupon, claiming they only get half the payment and have to cover additional costs. This is unacceptable behavior. I am seeking a refund for this unsatisfactory service. Sandi M. [redacted]

Hello, I have a Groupon voucher expiring on May 9. Last week, when I tried to book an appointment, the establishment informed me they couldn't honor the voucher due to new management. I've struggled with live chat and am looking for a direct phone number for assistance. Unfortunately, my work computer prevents me from sending messages. The redemption code for the Groupon is [redacted] with the code VS-VV1B-PZ7X-JFYK-JH9L. I am requesting a credit instead. Thank you. - Christine B., Contact: [redacted].

Subject: Concern About Recent Purchases and Credits Dear Customer Service, I am reaching out to express my dissatisfaction with the issues I have been experiencing on your platform. I am having difficulty tracking my credits, purchases, and Groupon bucks. There seems to be confusion regarding a $[redacted] credit that I have been unable to access since September/October/November. Despite multiple conversations with your representatives, my account continues to show a zero balance, and I have encountered problems using the Groupon bucks for my transactions. This has led to charges on my bank card instead, resulting in additional costs of $[redacted]+ due to returned/cancelled/refunded transactions. I kindly request your assistance in clarifying these discrepancies and resolving the issues with my account promptly. Thank you for your attention to this matter. Sincerely, Jean L

I am experiencing two issues with my recent Groupon purchase. After creating an account and buying a massage voucher for Mother’s Day last Thursday, I encountered login problems the next day when attempting to log in with my Google account. Despite several attempts, I was unable to access my account and was informed that my credentials were invalid. Upon trying to reset my password, I received an email stating there was no account linked to my email address. To make matters worse, I was charged for the voucher but my mother has not received the email with the purchase information as planned for today.

I've been trying to book a massage online for three days now. They're asking for a redemption code, but the two codes I've tried aren't working. Despite my mother calling three times, nobody has answered. They claim there are no more available slots in May and only a few in the first ten days of June. Is it possible to receive a refund? Thank you.

Hello, this is Michael Michon speaking. 1. On May 7th, I mistakenly purchased 2 Groupon vouchers for Buona Vita when I only intended to buy one. 2. I visited the restaurant with my friends, who also had Groupons for the same place. I learned that only one Groupon could be used per table after trying to redeem mine and being denied, leading me to pay full price for my meal. 3. I am requesting an immediate refund for both Groupons. If I do not receive a response, I will dispute the charge on my credit card. Unfortunately, due to this experience, I do not plan to return to that restaurant in the future.

I attempted to purchase a $59 massage from Essentials Spa of Metro West, but my credit card payment failed. However, when I tried to add a new card, the system wouldn't proceed to the next step. I eventually cancelled the order, but now I'm unable to repurchase the massage because it says I've reached my purchase limit. This sale ends today, and I was hoping to treat myself for Mother's Day since my children didn't get me anything. I really need assistance with this situation promptly. Thank you.

I am extremely disappointed with the professional floral arrangement I ordered for my daughter's graduation. I invested $72 expecting a good deal with a total of 24 roses, but the florist only sent 12 roses. The quality of the roses was poor compared to what was advertised - they were not fresh and small-headed, nothing like what I expected. Additionally, I paid for a vase and greenery upgrade, but they only sent a small vase with minimal greenery, not what I paid for. This is unacceptable, especially for such a special occasion as my daughter's graduation into the medical field. I demand a full refund for the inadequate quantity and quality of the flowers and the missing upgrades. This experience was embarrassing and far from professional. I would not recommend this service to anyone. Can someone please assist me with this issue?

I am inquiring about the delivery status of my packages that were supposed to be delivered on May 8th. According to the tracking information, they were left at my front door. However, upon checking, I did not find my packages for the order number #[redacted], which includes 2 twin pink 6" Lucid Comfort Collection gel foam mattresses. I have been a loyal Groupon customer for years and never encountered any issues with deliveries to my gated community before. Strangely enough, another order I received on the same day arrived without any problems. I am uncertain about what may have happened to my packages, but I am eager to receive them as they were purchased for my granddaughters. I have already filed a claim with FedEx regarding this issue. I am hopeful for a prompt resolution. Thank you.

Hello, I wanted to share my feedback on the two Italian solid sterling silver chains I recently purchased from your store. Upon receiving the chains today, I was taken aback by the quality. While I have always been satisfied with your products and services in the past, these chains were disappointing. The thinness and cheap craftsmanship make me doubt their ability to hold any sort of pendant securely. As a long-time customer, this experience has made me hesitant to make future purchases. Despite this, I appreciate the positive experiences I have had with your store in the past. Thank you. Sherry K.

To Whom It May Concern, I purchased a full face and neck Ulthera therapy service from Trans4mation Studio through Groupon on 3/17/[redacted] for $[redacted].50. When I called on March 22, [redacted], Sabina informed me of an additional $90 tax not included in the Groupon price, which seemed unusually high. Despite trying to clarify the charges, Sabina became agitated, called me annoying, and abruptly hung up on me. Due to this mistreatment, I am requesting a full refund as I no longer trust their services. I have been struggling financially, exacerbated by the pandemic, and this money is needed for my family's essential needs. I have tried to resolve this with Groupon, but they have been unhelpful. I am extremely upset and seeking a resolution to this distressing situation. Thank you. Best regards, Serife S.

My fiancé recently went for a manicure, pedicure, and a 90-minute massage at Heavenly Massages. Unfortunately, her experience was unsettling. Instead of a Swedish massage as reserved, she received a deep tissue massage. The therapist didn't turn her over during the session, leaving her on her stomach for 80 minutes. Additionally, the therapist inappropriately touched and exposed my fiancé despite her protests. Despite reaching out to Heavenly Massages for a refund, they directed me to contact Groupon for assistance. I hope Groupon will be more responsive to address this distressing situation.

I recently purchased a Groupon for London Style Salon in Portage, Michigan. My appointment was scheduled for 2pm, and despite waiting 15 minutes past my appointment time, the owner did not acknowledge me promptly. Instead, he was preoccupied with another customer in the back. During this time, he made disturbing remarks about mental health, talked loudly about his personal life, and even mentioned hiring someone with a violent past. Additionally, he made insensitive comments about race and mistreated Groupon customers according to online reviews. Feeling uncomfortable and unsafe, I decided to leave. I am requesting a full refund for the unused voucher as I believe this behavior is unacceptable. I have evidence of the unused voucher. This experience was appalling, and I hope that action will be taken regarding this individual and his salon.

Hello, I am reaching out to Groupon customer service for assistance. I am experiencing issues with the Groupon website, specifically when trying to open a support ticket. I am trying to use trade-in credits for an order, but the "Place Order" and "Live Chat" buttons are unresponsive, preventing me from completing my purchase. I have tried refreshing the page, clearing the cache, and logging in and out without success. Please help me resolve this issue, as I am unable to associate a specific ticket with my order due to this technical difficulty. Thank you, Christian P.S. This message pertains to the Groupon guest account linked to [redacted]