To Whom This May Concern:**I LewShia harper purchased round trip bus ticket through Gre...

GetHuman-wlewshia's Kundendienstproblem mit Greyhound von Mai 2022

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The issue in GetHuman-wlewshia's own words
To Whom This May Concern:**I LewShia harper purchased round trip bus ticket through Greyhound leaving Saturday *:**am May *, **** from Dallas going to Gary, Indiana, returning Tuesday May **, ****.*Upon returning home to Texas. I boarded bus ***** for Nashville, TN the bus was packed and I was forced to sit next to a male passenger as he was seated by the window and looked very suspcious and creepy. He continue to keep his legs open falling asleep and leaning on me off and on. I ahve multiple health issues so I can not be comprised with Covid so it was very important to keep space there, I had on a mask. While he was awake he continued to stare at me making frightening faces! I asked if there were any other available seats on the bus because I was not comfortable sitting next to him at all, I was told no. I asked the male passenger to get up and to stop leaning on me. I at one point had to push him off of me he then proceeded to ********** on the bus while sitting next to me. Another seat became available on the bus I moved my seat. The passenger then proceeded to follow me to the back of the bus but * male passengers stopped him and made him return to the front of the bus! The other lady passengers then informed me this male passenger had been harrassing them and masterbating before I boarded the bus and that the bus driver did nothing about it! In speaking with the bus driver and complaining about the passenger, The bus driver informed me there had been * complaints about the male passenger harassing and masterbating on the bus! During this time our bus stopped in Louisville kentucky and the bus driver informed us that we would only be switching bus drivers not busses and that he would wait for the next bus driver to arrive so that the male passenger would not get back on the bus. He also stated he called the police. The new female bus driver arrived an hour late with an attitude! During this time the male passenger continued to follow me around the bus station. I began recording him larking around and watching me in the process. Every time he came in my direction I moved to the opposite side of the building. Once the new female bus driver arrived I tried to speak with her concerning the male passenger she briefly dismissed me but did state he would not get back on the bus. We all boarded the bus. The female bus driver stated she had issues with * passengers and wanted them removed from the bus. The one manager working that night did remove the * passengers off of the bus per her request! After sitting and not moving and asking the whereabouts of thefemale bus driver, we were told by the one manager working the bus station that the female bus driver became upset, caught an Uber, quit , and left. We were also told it was her first night on the job. He informed there were no other drivers in the area and once he finds out our next move he would let us know. After about * hours the female bus driver agreed to come back only if * more passengers whom she had issues with along with the one manager not be present upon her return. One male hispanic passenger continued to play on the bus intercom playing music and talking and was asked to exit due to there being cameras and footage of him messing with greyhound property. the passenger refused to leave and police came and exscorted him off the bus. The female bus driver stated we were not moving until * other people whom she had an issue with exit the bus including the manager working the station. She requested the manager not be on property once she returned! The manager left the driver returned she removed the * other passengers and proceeded to start the bus to leave she then stopped * times still not leaving the bus station parking lot and stated the bus was not powering and needed a mechanic and for us to exit the bus again! During this time we were stranded in Louisville Kentucky for *hrs!! The male passenger who was masterbating was still larking around the bus station and police had not picked him up! He proceeded to follow me again around the bus station until finally I stopped running he proceeded to walk up on me directly in my face and I proceeded to push him away! A mother and daughter were behind me recording on their devices as well stating how he had been harrassing them as well. I proceeded to pull out my phone and record him! In speaking with the young lady behind the counter once shift changed she informed me that the passenger "slipped throught he cracks" and "never had a bus ticket". How did this happen? My life was in danger, it took police *hours to arrive to address the the situation!! There's no way that passeneger should've still been on the bus after the bus driver told me he had * complaints!!! This is the same bus driver who put * people off of the bus before reaching Louisville for trying to bring alcohol on the bus!!! I could have lost my life and never saw my family again!! I was in real danger due to Greyhound drivers not taking IMMEDIATE ACTION!! I suffer from severe anxiety and have not been the same since returning home! This trip has really shook me! We are taking serious actions against Greyhound, requesting compensation! This is unacceptable!!!

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Greyhound

Kundendienstproblem
Reported by GetHuman-wlewshia
Mai 17., 2022 - vor 2 Monaten
Not resolved
Bisher von 6 Kunden gesehen
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