Facebook Customer Service Issues

Dear Facebook Support team, I have completed numerous forms and submitted my driver's license ID and valid mail containing my address, yet I have not received any response after almost a month. Regrettably, I have lost access to my Facebook account, which I used to log in with Google Authenticator for 2-step verification. This account, vital to me since [redacted], is my primary means of connecting with my children and grandchildren, who no longer reside in my city or state. It holds precious memories and photos of their growth that I cherish. To verify my ownership, I have included my State of Washington driver's license. As I no longer have access to the email linked to Facebook due to hacking, I kindly request a temporary link be sent to the email address provided in the form. The listed phone number and emails are pertinent to this issue. Thank you, Julie Julie Emails: [redacted] / [redacted] Phone: [redacted] Julie S. DOB: 10/23/[redacted]

There are two individuals attempting to delete my Facebook page. My son, R.B., born on September 19, [redacted], in Shreveport, LA, and G.A., born in October [redacted], residing in New Orleans, LA, are threatening me. G.A. has been hacking into other people's pages to reach me, posing a threat to society. She made aggressive statements on my fiancé's page, indicating harm towards me. I believe my son is involved in advising her on hacking activities. I request for this matter to be forwarded to the F.B.I. for their intervention. My safety is at risk due to these two individuals. R.B. has hacked into my page multiple times. Please check G.A.'s interaction on W.C.'s page. Her threats are concerning, and her behavior is relentless. I request your assistance in addressing this situation promptly. Thank you for your attention. Sincerely, Ms. C.

I am seeking help from the F.B.I to investigate individuals Robert Bryant in Shreveport, LA, my son, and Gail Allen of New Orleans. I urgently request the F.B.I to contact me via my email at [redacted] as my safety is compromised. Due to distance, I cannot involve the local police. I urge for a thorough investigation by looking into Bobby Bryant and Gail Allen's Facebook pages, specifically the concerning statements made by Gail. I emphasize not contacting Walter Cook in this matter. I am a 59-year-old disabled individual under medical care, unable to cope with such threatening situations. Please reach out to the mentioned parties swiftly. Thank you for your assistance. Sincerely, Jeannette Clarke.

Hello, I am facing an issue with my Call of Duty Mobile account that is currently linked to Facebook. Unfortunately, I no longer have access to my Facebook profile as it was possibly stolen. I logged into the game via Facebook on another phone when mine broke. Because of this, I am unable to access the account to change the password and unlink Facebook from the Call of Duty Mobile account. I would appreciate it if you could assist me in unlinking the Facebook account from the game to prevent any further issues, as a significant amount of money has been invested in this account. Thank you in advance for your help.

To whom it may concern, I have been a long-time Facebook user and recently had my account hacked and lost access to it. The hacker changed my password, which I have managed to change back, but they added their own 2-step authentication, so I am unable to regain access even with my new password. Despite multiple attempts to upload my UK driving license and UK passport to verify my identity, the submissions keep getting rejected without providing a specific reason in the email. I am concerned as the hacker has access to my personal information and messages. I have not received a response after sending the documents multiple times. Please assist me as I have no other options. The email linked to the account is [redacted], and if you check the logs, you will see the hacking incident occurred on Friday, August 30th, [redacted]. Thank you, Jamie

Hi there, I am reaching out regarding an issue with my Instagram account. Unfortunately, it was wrongly deleted. I acknowledge that it was due to a violation of terms and conditions, but my account was compromised by a hacker who used it without my knowledge. In the past two days, I have observed fluctuations in the number of accounts I follow, sometimes significantly increasing. I have attempted to unfollow accounts that I did not follow. Despite the wrongful actions taken on my account, I assure you that I have always abided by Instagram's guidelines. I have also regularly changed my password as a precaution against hackers. I kindly request the restoration of my account, and I will immediately update the password for added security. Maintaining access to this account is crucial for my professional endeavors and travel-related content. Please advise on the necessary steps to reactivate my account, as I am eager to comply. I am open to discussing this matter further over the phone for a detailed explanation. Thank you, C.A.

Hello, I recently experienced a ban on my Facebook, Instagram, and Messenger accounts, and I am seeking clarification about the situation. I received a picture in a private message and was asked to zoom in and send it back. Despite not receiving any prior warnings from Facebook regarding this private exchange, my accounts were swiftly banned. I value the years of memories stored on these platforms and am eager to rectify the situation in accordance with Facebook's terms. I appreciate any assistance you can provide. Thank you and have a great day.

I'm having trouble accessing my two Facebook accounts under the name Alex Seidl. I can't access the email linked to one account and the phone number for the other is no longer valid. My current email is [redacted] One account has [redacted] linked, which I can only access through Microsoft, not Gmail. I can't receive emails through this address, and I'm unsure if it's a syncing issue or due to forgotten password. The second account was locked today for unknown reasons while I was using it on the Opera web application. My current phone number is [redacted]. Any assistance in regaining access would be appreciated. Thank you. - Alex Seidl

I am seeking assistance regarding the disabling of my Facebook account. I am upset to find that I cannot access my account due to a mistaken birth year inputted by my son. Despite my efforts through the help centre, I have been unable to rectify the issue. To resolve this matter, kindly contact me at [redacted] or [redacted]. I value my Facebook account, and it is important to me that I do not lose any data. It would be greatly appreciated if I could receive support in restoring access to my account as I was unable to speak with a live agent. I eagerly await a solution. Thank you for your attention to this matter.

I am facing issues accessing my Facebook account. After trying to log in but failing, I waited a month to try again, only to be informed on JULY31 that another month was added to my wait time for attempting to re-access too soon. Despite sending multiple requests and an appeal, I have not received any responses. At present, I am disappointed that approximately one thousand individuals, including myself, are considering deleting their Facebook accounts. This situation has caused me to lose important photos of deceased family members and has affected my Avon business. I am deeply saddened and concerned. [redacted]

On July 16th, someone compromised my Facebook account by changing the email address associated with it. Despite multiple attempts, I have been unsuccessful in recovering it. My original account is now hidden by Facebook. With my business page linked to this account, I am currently locked out of it as well. I received an email on July 16th containing a recovery link that has since expired, and all attempts to reclaim access have failed. If anyone has encountered a similar situation or has advice on how to resolve this, please share your insights. Thank you.

I recently received an email notifying me that the email address linked to my Facebook account was changed without my knowledge. I am unable to access my account now as I do not have the new email address set up by the hacker. Although Facebook advised me to secure my account, when I tried to do so, I encountered some issues. Could you please assist me in resolving this matter? My name is Michael Keeter, and my email is [redacted]

I believe I have been targeted by a potential scam involving someone claiming to be associated with Facebook. A person named Cindy Barnes, allegedly working for Mark Zuckerberg, has been contacting me about winnings from a Facebook lottery. They insist the IRS in Oregon is holding my prize, requiring me to send $[redacted] in cards to claim it. However, I suspect this is a scam. Can anyone confirm if Cindy Barnes is truly affiliated with Mark Zuckerberg? I urgently need clarification on this matter. My name is Robert Faulkner, and I am skeptical of these supposed lottery winnings.

My account has been locked by Facebook, claiming it was due to spam behavior. Despite my insistence that it was not spam but merely repeated sharing of posts and engagement in groups, my account remains inaccessible. I suspect a particular staff member holds a grudge against me, as they selectively removed posts each day, leading to accumulated warnings and ultimately the account lock. I feel unfairly targeted. I'm reaching out for assistance as a last resort. Here is the link to my locked profile: [redacted]. If you wish to investigate further, here is additional information about the staff member involved: [redacted]. Right now, all I wish for is to have my account reinstated. Hoping for a fair resolution.

My Facebook account was accessed on Thursday, July 29, [redacted], and an attempt was made to change my password. I successfully changed it when I received a notification email alerting me of the unauthorized access. However, I am now unable to log in due to Facebook's requirement for an authenticator app that generates a code. Unfortunately, the codes I enter are not accepted. Despite submitting my identification to verify my identity, Facebook has been unable to complete the process, providing an unclear reason for the failure. Additionally, the intruder added a hotmail email to my account, which is not mine, potentially intercepting notifications related to password changes. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

I recently received an email from Facebook asking about unauthorized access to my account from another device. This wasn't me. I normally stay logged in but found myself logged out on my phone. When trying to log back in, my password wasn't recognized. Resetting the password revealed an old account tied to a different email. Two accounts appear under Kristy Brad Reinhardt and Kristy Reinhardt. I prefer to use the Kristy Reinhardt account. Please help me resolve this issue promptly. Thank you, Kristy R. [redacted]

Dear Facebook Help Security, I have lost access to my account due to a phone number change. I need urgent access as my family is worried about me during these difficult times of Covid-19. I have provided my original National ID card for verification, which matches my Facebook profile. Please review my request and send the login permission link to my Facebook profile email for immediate access. Thank you.

My personal account and business manager were hacked on July 10. I am currently unable to receive emails from Facebook as the hacker changed my email and phone number. My Facebook ID is under Judi Vandenberg Ortloff and my account email is [redacted] I have attached a photo of my ID for verification purposes along with screenshots of the hacker's activities. Joshua Sasser, my business manager admin, was replaced by the hacker. Kindly disable 2FA and restore my email address to regain access to my account. Meanwhile, I have submitted this information to Facebook via their form on July 11 but have not received any response yet. Despite my personal account being disabled due to alleged failure to follow Community guidelines, my business account remains accessible but tampered with by the hacker. This situation has significantly impacted my business, and I am uncertain about the next steps to take.

Hello Facebook Team, I am having difficulties accessing my Facebook account as it has been locked. I received a notification to verify my identity by uploading identification documents, but I already have my phone number and Gmail linked to the account. I kindly request additional options to recover my Facebook account. Thank you, Account Information: Name: Sameer J. Gmail: [redacted] Phone: [redacted]

Hello Facebook Team, My official personal Facebook account, linked to my Instagram, has been disabled due to a mistake. Consequently, I am unable to access my Instagram account. I always adhere to Facebook's guidelines and have vital personal data stored on my Facebook profile that I cannot afford to lose. Kindly review my account and help me regain access. Thank you, Sajan Sharma