Expedia Customer Service Issues

I made reservations through Expedia for two rooms at the Palazzo at the Venetian Resort in Las Vegas for May 19-21. The confirmations stated, "Free cancellation until May 16 at 11:59 PM." Despite attempting to cancel before the deadline, Expedia only offered a partial refund, forcing me to accept it or keep the reservation. I tried canceling online, by phone, and email, but was unsuccessful. Communication attempts were futile as I couldn't reach a representative, and my emails were returned due to an expired address. The confirmation numbers are #[redacted][redacted] and [redacted][redacted]. I request immediate full cancellation refunds. -Stephen A.

On December 3, [redacted], I mistakenly booked a room in Varadero, Cuba through Expedia for the wrong date. I had already booked a room through Hotels.com for the same guest home from January 17th to January 31st. Unfortunately, the second booking was meant for a week later, conflicting with our return flight. Due to Co-vid, my daughter and I were unable to take the trip. When attempting to cancel the booking, I realized my error. I believed I could cancel within the required time frame but was mistaken due to the incorrect dates. I am seeking reimbursement of $[redacted].09, especially considering the substantial losses incurred with WestJet and Hotels.com. Regrettably, I missed the cancellation deadline for the initial booking by one day due to illness. While I did receive a refund on my MBNA credit card, I was charged on my latest statement. MBNA advised me to contact you directly regarding the issue. I kindly ask for your understanding and reconsideration of reimbursement due to the circumstances. Thank you, Janet I.

During my stay at the Marina Hotel in Phuket, Thailand, I pre-paid for 8 nights with breakfast included. On the first morning, while enjoying my meal in the half-full dining area, I was approached by staff to verify my payment. I provided my name as I couldn't recall the room number from the previous night. Despite explaining I had already paid during check-in, they insisted on confirming my identity repeatedly. Frustrated, I sought a manager's assistance, but the response was unsatisfactory. Upon returning to my room, I requested a refund for the remaining days, only to be told that since I booked through Expedia, the hotel couldn't process it directly. Despite having paid on-site with my card, I was informed that only Expedia could handle the refund, yet no viable options were available through them.

My sister paid for this flight with her card, but I now need to use my credit card to book a flight in June. I don't have the itinerary number anymore. When I tried to use my credit, it said it wasn't eligible. I feel frustrated that I may need to pay an additional $[redacted]. Can you help me with booking the flight? I appreciate your prompt response as I urgently need to visit my 96-year-old mother. It's challenging to reach a customer service representative without the itinerary number. Thank you for your assistance in resolving this matter promptly.

I had a disappointing experience at the Hampton Inn & Suites in Dallas Allen, TX booked for a special occasion. Upon arrival, we encountered issues with the air conditioning, cleanliness of the room, lack of housekeeping, and malfunctioning keys. Despite efforts to address these problems with the staff, including an overflowed toilet, I was initially promised a complimentary stay for the inconveniences. However, upon checkout, I was charged the full amount and informed that the clerk who made the offer no longer worked there. The assistant general manager, Liz Ramirez, stated that they could not issue a refund due to the booking through a third party and recommended contacting Expedia for assistance. I am seeking a refund for these unsatisfactory circumstances.

I made a reservation at Hard Rock Casino in Atlantic City through Expedia but did not receive an email confirmation with an itinerary number. Despite the hotel having my booking for next week under my name and phone number, they also lack an email or itinerary number. I see the $[redacted].90 charge on my credit card. I have spoken to numerous representatives over the phone who insist my reservation does not exist, despite it showing under the hotel and my card being charged. I urgently request cancellation. Details are as follows: Name: Tyler S. Phone: [redacted] Last 4 card digits: [redacted] Email: [redacted] Stay at Hard Rock Atlantic City: 5.23.[redacted] - 5.26.[redacted] The hotel has the reservation via Expedia. Please cancel promptly.

I needed to modify my daughter's travel booking, and after speaking with a virtual agent, the booking was adjusted, a change fee was paid, and a new ticket was issued for her. However, I later received an email from Expedia requesting me to call regarding the booking. Despite the new flight showing up on the airline's website, I was informed that an additional payment was required due to a ticket price change that was not accounted for during the original booking adjustment. Even though I have evidence of the initial quoted price, the payment made, and the updated itinerary, Expedia insists on a further payment. I believe that Expedia should stand by the original amount quoted and charged to me.

Hello, I am Bing Qiang Zheng. I am reaching out regarding our issue with our flight booked through Expedia. Our flight was canceled without our knowledge. We had booked both our flight and hotel through Expedia. We encountered an issue at the airport where we only received one boarding pass out of the two. We had paid for our departing and return flights to Toronto. We are urgently seeking assistance to reinstate our flights, as we did not cancel them. We have already paid for our trip in full and received a cancellation email. We are in need of our flights for May 25, [redacted], without incurring additional costs. Expedia has suggested reaching out to discuss alternate flight options, but we prefer to communicate via email. Thank you.

On January 11, [redacted], I flew from Leon, Mexico to Boston, Massachusetts on a one-way trip. The flights were AA [redacted] and AA [redacted]. Although I did not have the reservation, the booking was made under the name Francis Greg McNear instead of Francis Craig McNear, with an incorrect birth date of [redacted]. Attempting to correct this with Expedia resulted in a new ticket being issued at the full price of $[redacted].09. Upon arriving at the airport, it was discovered that two tickets existed under the different name variations. We unintentionally used the Francis Craig McNear ticket for travel. Subsequently, we were charged for a second ticket on January 10, [redacted], for Francis Greg McNear. Despite multiple attempts with my bank and Expedia, the refund for the unused ticket in the name of Francis Greg McNear has not been resolved. I am seeking reimbursement for this ticket and hope for a satisfactory resolution to this issue. Thank you for your attention to this matter.

I have attempted to contact customer service via the automated system numerous times unsuccessfully. I input my information and attempt to change flight details, but I encounter an error message stating "I didn't receive a response from you when I didn't get another question," leading to disconnection. I reserved a flight for June 2nd, but my booking shows June 6th. Due to the inability to speak with a live agent, I am considering contacting my credit card company to dispute this issue. The virtual assistant on the website also appears to be nonfunctional.

Good evening, I am Lieutenant Colonel (Retired) Charles E. Pimble, 75 years old. Yesterday, I experienced a death in the family. I booked a round trip ticket from RDU to Colorado Springs on May 23, [redacted], but have not received a confirmation number. I need to verify my flight as soon as possible as the funeral is on Friday. I would appreciate your prompt assistance with this matter. Regards.

I am seeking a refund from Expedia for $93.54 debited from my bank account on 3/23. I have been unable to locate assistance after being on my computer since 9am. I successfully resolved a prior withdrawal on 5/20 for $[redacted].13, resulting in $[redacted].68 after canceling my reservation at Rodeway Inn in Westminster, MA. I need clarification on the $93.54 deduction or fear I might have been billed twice for the same Rodeway Inn reservation, one being an early booking discount for July 30th. Urgent assistance required as I am elderly and not proficient with computers.

I need assistance with a credit that I have not received in relation to a booking at Motel 6 Hayward, CA - East Bay. My tenant, who uses a wheelchair, had to leave the hotel due to housekeeping issues and noise disturbances in a neighboring room. The motel refunded the amount I paid, but it has not reflected on my credit card yet. I have been unable to reach customer service as they claim my IT is not valid. The credit amount owed to me is $[redacted].84. Motel 6 informed me that you are responsible for processing the credit. The booking details are as follows: - Location: Motel 6 Hayward, CA - East Bay - Stay dates: May 1 to May 2 - Address: [redacted] Industrial Parkway Southwest, Hayward, California [redacted], United States - Phone number: +1 [redacted] - Confirmation number: H[redacted] Case Number: GRL9CH3M

I flew from Toronto to Fort Lauderdale on May 20, [redacted], with Flair Airlines via Expedia. Our group had 6 travelers, but only 4 of us made it onboard because the gate was closed when Joji Joseph and Jayarani tried to board. I am requesting a refund for the two missing passengers on both legs of the journey. We arrived at Toronto airport at 2:30 am for a 6:30 am flight, but due to airport or airline mismanagement, not everyone could board. I informed the airline and security about our friends not being on board, but the plane left without them. I hope to hear back soon regarding the refund or assistance in resolving this issue with Flair Airlines and WestJet.

Hello, I rented a car in Toronto through Expedia for 2 days. Recently, the car rental company informed me that a parking ticket was issued on the rental car three weeks after our vacation, and they charged my credit card for it. However, the ticket claims it was issued at 4:31 AM on a street in Oakville, Ontario, which is impossible as we were parked at the Hampton Inn and Suites by Hilton near the airport at that time. I believe the company charged me $62 for the ticket plus a $50 service fee and taxes totaling $[redacted].66 for a fake parking ticket. I have evidence from Google Maps screenshots showing I was never in that area. I hope Expedia can refund me for this unfair charge and investigate the situation with Economy Rent a Car. Thank you.

Dear Members, I made a reservation for a room at the Island Park Lodge in Island Park, ID using Expedia for three nights: 5/17/22, 5/18/22, and 5/19/22 with Itinerary Number [redacted][redacted]. The payment was $[redacted].29 via Master Card. Despite not canceling, I later realized I needed to extend for 5/20/22. After navigating through Expedia's customer service, I personally arranged the extension directly with the lodge. Upon arrival, I was billed $[redacted].32 for the extra night, paid with my Master Card. To my surprise, a second charge of $[redacted].58 appeared on my Master Card bill, unauthorized. I did not cancel the Expedia reservation nor transfer the whole booking to the lodge. I ask Expedia to remove the $[redacted].58 charge, as I only intended to secure 5/20/22 directly with the lodge. Thank you, Chris Jensen

I booked a flight from Izmir, Turkey, on June 11, [redacted], to Manila, Philippines, with booking number #[redacted][redacted] on June 3, [redacted]. I have not yet received a confirmation email at [redacted], and I have not seen the charge for the trip on my credit card. The trip cost over $[redacted], including insurance. I tried using the Expedia portal chat but was unable to get any information. I can see my trip under the tracking number, but there are no details, just a picture of a plane from Izmir to Manila. I also couldn't connect with an agent for assistance. I'm concerned about whether there is an issue with the flight. Turkish Airlines' website does not show any record of my trip. I would appreciate any advice on this matter.

I contacted Best Western Airport Inn in Warwick, RI about a week ago to add an extra day to my reservation. The staff member was helpful in extending the stay but directed me to contact expedia.com for the correction. Despite being given three phone numbers, I was unable to reach a human. I should have received an itinerary number and an ID, but the email never arrived. I have since canceled with Best Western (very courteous). I hope the staff member erased my information for the additional day. I want to ensure I won't be billed for a cancelled stay. It's crucial to provide patrons with their information promptly and improve phone accessibility to avoid frustration with automated systems. -Martha V.

Good afternoon, I wanted to address an issue regarding a charge on my card by Hyatt for the 4th night in September, which was supposed to be free through Expedia. Despite multiple attempts to resolve this with Hyatt and my credit card company, the charge remains on my card. When booking the trip through Expedia, it was paid in full. Upon arrival at the hotel, we were incorrectly charged by the receptionist. After communicating with Expedia and the hotel manager, the charge was refunded and then recharged by the hotel in September. Despite providing booking information and receipts to Hyatt, the issue remains unresolved. I am seeking assistance in resolving this matter promptly. I have attached our trip itinerary and the receipt showing payment in full. When we initially checked in, the hotel staff charged us for an additional night, which was not required as per our booking through Expedia. Despite showing proof of payment and the free 4th night deal, the issue was not resolved by the hotel staff without a bank statement, which I did not have with me. Expedia confirmed that no additional payment was due. After further communication with a manager, the incorrect charge was credited back to our account. If this matter is not rectified immediately, I will be forced to report it as fraud to my credit card company by the end of today. Thank you for addressing this matter promptly. Best regards, Janice Simon [redacted]

I rented a car through Expedia and also purchased additional insurance. My receipt showed a total of $[redacted].71 initially, but at Fox Rent a Car, the final charge was $[redacted].83. Despite expecting a $[redacted] reimbursement, the total due was $[redacted].83. Fox Rent a Car claimed that Expedia's insurance was not valid with their company and required us to purchase their insurance. This issue lies with Expedia not ensuring their partners uphold their agreements. If everything had gone correctly, our bill would have been $[redacted].71. I am seeking a refund to cover the excess charges.