Our Genie Mini is not connecting and says the server cannot be detected. We have tried...

GetHuman2186125's customer service issue with DirecTV from February 2019

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The issue in GetHuman2186125's own words
Our Genie Mini is not connecting and says the server cannot be detected. We have tried checking the connections, resetting the mini, resetting both the mini and DVR, as well as ran a system test and the problem is not fixed.
GetHuman2186125 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman2186125
Feb 11th, 2019 - 8 mons ago
I have an issue with DirecTV too
Seen by 12 customers so far
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GetHuman2186125 started working on this issue
Feb 11th 11:11pm
GetHuman2186125 confirmed the issue is fixed. Hooray!
Feb 11th 11:11pm