Our Genie Mini is not connecting and says the server cannot be detected. We have tried...

GetHuman2186125's customer service issue with DirecTV from February 2019

2 views
 | 
13546 similar
 | 
0 following
Help with my DirecTV issue
How did GetHuman2186125 do it?
Waiting to hear how GetHuman2186125 fixed the problem to share with other customers.
The issue in GetHuman2186125's own words
Our Genie Mini is not connecting and says the server cannot be detected. We have tried checking the connections, resetting the mini, resetting both the mini and DVR, as well as ran a system test and the problem is not fixed.
GetHuman2186125 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman2186125 fixed the problem
We are waiting for GetHuman2186125 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
Für bessere Ergebnisse schreiben Sie mindestens 100 Zeichen
Diese E-Mail-Adresse ist nicht gültig
Follow this issue
See how GetHuman2186125 fixes it.
Diese E-Mail-Adresse ist nicht gültig

DirecTV

Customer service issue
Reported by GetHuman2186125
Feb 11th, 2019 - 2 mons ago
I have an issue with DirecTV too
Fixed
Seen by 2 customers so far
Similar issue to 13546 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman2186125 started working on this issue
Feb 11th 11:11pm
GetHuman2186125 confirmed the issue is fixed. Hooray!
Feb 11th 11:11pm