My tv will go to guide but then won’t go to selected program

GetHuman2792854's customer service issue with Cox Communications from April 2019

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The issue in GetHuman2792854's own words
The problem: My tv will go to guide but then won’t go to selected program
GetHuman2792854 did not yet indicate what Cox Communications should do to make this right.
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Cox Communications

Customer service issue
Reported by GetHuman2792854
Apr 23rd, 2019 - a mon ago
I have an issue with Cox Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 1060 others
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Timeline
GetHuman2792854 started working on this issue
Apr 23rd 1:03am