Cox moved our service for our Business TV reception from the first floor to the *nd whe...

GetHuman1551792's customer service issue with Cox Communications from November 2018

3 views
 | 
459 similar
 | 
0 following
Help with my Cox Communications issue
First: share to improve GetHuman1551792's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1551792's next move: try calling Cox Communications again.
The best way to get your problem resolved is to tap the button below to start calling Cox Communications. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1551792 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman1551792's own words
Cox moved our service for our Business TV reception from the first floor to the *nd when we moved. We receive only one station and can't access any other. Channel button will not move it up or down, cannot access the Guide. We have had the business TV service for a few years, but don't have it now.**Want to be able to access the channels for which we are paying.***Account **** **** ***********Would like you to call and walk us through what needs to be done.**Tele: ***-***-****
GetHuman1551792 did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman1551792 fixed the problem
We are waiting for GetHuman1551792 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
Für bessere Ergebnisse schreiben Sie mindestens 100 Zeichen
Diese E-Mail-Adresse ist nicht gültig
Follow this issue
See how GetHuman1551792 fixes it.
Diese E-Mail-Adresse ist nicht gültig

Cox Communications

Customer service issue
Reported by GetHuman1551792
Nov 13th, 2018 - a yr ago
I have an issue with Cox Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 459 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1551792 started working on this issue
Nov 13th, 2018 4:17pm