I’m trying to set up my father-in-law with a land line. We were working with one of you...

I’m trying to set up my father-in-law with a land line. We were working with one of your agents setting it up. When we gave her the address and unit number she informed us that they show a different person in there system in that apartment. They said I needed to email the lease agreement to an email address (that I cannot find where I put it). My father-in-law cannot find his lease agreement and the office where the assistant living keeps there records cannot be accessed. Can I send in a copy of a letter he gets from Alaska Credit Union showing is address and apartment number. He Lives at Villa De Anza **** El Palomino Dr Riverside, CA ***** apartment ***. His name is Walter Heim. Villa De Anza pays all the utilities and his cable bill. We want to add a land line and we have to pay to add this services. Please help with ethere a phone call or and email address to email what I can to prove he is in this room.**Thanks,*Thomas Broderick****-***-****