Amazon Customer Service Issues

I moved out of Germany six months ago, and my Amazon Prime contract was supposed to continue until September [redacted]. I canceled my account and removed all credit card information. Despite this, my roommate, who still lives there, continued using the TV where Prime was linked. She made purchases totaling over [redacted] euros every month but failed to pay the 3.5 euro monthly fee. She also redirected all mail to the landlord, so I was unaware of her activities. After six months, they finally canceled the subscription due to non-payment. Surprisingly, I never received any notifications about her purchases and fees. Now, I received a mail in Serbia regarding outstanding fees and interest, totaling [redacted] euros. It's puzzling how she accessed my Amazon Prime on the TV after I had canceled everything, especially since I could not even log in myself. Additionally, I had removed all bank information, so I am unsure how she managed to purchase songs and movies without any payment details on the account.

I have been in Spain for the past month, using both the Amazon website and Prime Video without any issues. However, last night I encountered a problem on my MacBook Pro where I couldn't play anything on Prime Video, but it was working on my Huawei P20 Pro cell phone. Now, I'm unable to access my Amazon account because it requires a validation code sent via SMS or phone call. Since I'm in Spain without an international calling plan and only have Wi-Fi and data, I can't receive these codes. Is there a way I could get the validation codes sent to my email at [redacted] or [redacted]? Without this, I won't be able to use any Amazon services until I return to the USA. It would be helpful to have a chat line, but I also need the validation code to access it. Thank you.

I need help accessing my account because I can't receive security verification texts on my flip phone. I called customer service yesterday around 7:00 P.M. EDT, but the representative was unable to unlock my account. He suggested creating a new account using the same details, including my brother's phone number for security texts. Can I use his phone and also set up security notifications to be sent via email? My current email linked to the account is: [redacted] I am struggling to find a way to get assistance since I can't navigate the necessary steps online to connect with a support agent. Any guidance on this issue would be greatly appreciated. David M. from Natrona Heights, PA [redacted].

I have been attempting to contact you for assistance in resetting my PASSWORD. Despite my age, I am still able to communicate effectively and would appreciate speaking with a real person. After receiving guidance but still not making any progress, I reached out to a kind remote worker from South Carolina. Unfortunately, I have been unable to reconnect with her. This issue is urgent as I am unable to take advantage of the items I wanted to purchase that are currently on sale, including the Flip-Flop sneakers. Without a password, I am stuck and require guidance from an employee to resolve this matter promptly. Thank you in advance, Amazon, for your attention and I hope my request is taken seriously as time is of the essence with ongoing sales. Best regards, J. Pennington

Lately, I've noticed a significant delay in receiving orders, taking about 4 to 5 days, even with Prime's promised 2-day delivery. Running a small engine shop, quick turnaround for repairs is crucial for customer satisfaction. The backlog of 10 to 12 orders waiting on parts is occupying valuable workspace. This delay is affecting my reputation for providing fast service. I usually rely on Amazon for quick deliveries, but the recent extended delivery times and higher costs are making me consider using eBay more frequently. Their delivery times have been comparable, and sometimes even quicker, all at a lower cost. - Ron

I placed an order for a Hybrid Walker (#[redacted]-[redacted]) on 7/14/21, but it has not shipped yet. Today, I ordered a wheelchair with order #[redacted]-28-17[redacted] due to a deteriorating spinal condition preventing me from standing or putting weight on my legs. Surgery is planned in August with uncertain outcomes. I tried to cancel the walker after ordering the wheelchair, but the cancellation was denied, although it hasn't shipped. Being a loyal Amazon customer, I hope to cancel the walker (#[redacted]-[redacted]) because I can't return it while bedridden. Thank you for your assistance.

Hello GH, This is my third attempt at resolving this issue. I am seeking assistance with resetting my password and addressing a $22 charge for popsicles before proceeding any further. An Amazon employee attempted to help but left without resolving the issue as promised. Being 83 years old and living alone, I struggle to navigate these technical matters without the aid of a family member in another state. I greatly appreciate Amazon but find it challenging to grasp all the details. Please ensure that any instructions provided, such as numbers for passwords, are clearly explained. I am prepared with a new password and am committed to avoiding such issues in the future. Thank you, Janice P. [redacted]/[redacted]

Hello, I recently received an email from [redacted] with the subject "Subscription Auto Debit :: #[redacted]0-[redacted]". The content of the email stated that a purchase request was made for an Apple iPhone 12 Pro Max with an order number #[redacted]0-[redacted], amounting to $[redacted].99, and that this amount would be automatically debited from my account. However, I did not make this purchase and suspect that my account has been compromised, as my password was changed without my knowledge. I have no intention of paying for an item I did not order and have not received. If the item is mistakenly delivered to me, I will return it promptly. I urge for a quick resolution to this issue by canceling the auto debit and closing my account. Thank you for your prompt attention. Sincerely, Denis K.

Order Number:[redacted] I placed an order on 07/21/[redacted], with the intention to cancel shortly after. However, when I tried to cancel due to a high shipping charge of $29.99 for a $1.27 order of pink erasers, I encountered issues. I did not receive a confirmation of cancellation from Amazon, and to my surprise, I was informed the next day, 07/22/21, that it was already shipping. I reached out to the vendor via email but have not received a response, leading me to suspect this might be an overseas transaction. Interestingly, this item was part of a larger cancelled order, yet it resurfaced on its own. I am seeking assistance to rectify this situation with the help of Amazon's influence. Any help would be appreciated.

I have been a loyal Prime customer for years, enjoying many free Kindle books. However, last week, all my Kindle books were removed, replaced by a message stating they were returned due to my expired Kindle Unlimited membership. Although I contacted customer service and spoke with Madeline, who was incredibly helpful, I was informed that I now need to pay for the service, which I have never had to do before. This change is frustrating and confusing to me. I hope this issue can be resolved without needing to escalate it further. Thank you for your attention to this matter. - C. Molloy-G.

I am having trouble logging into my account to address an issue. I received an email informing me that my account is on hold, and I expected a delivery today which did not arrive, signaling a problem. Amazon mentioned a discrepancy in my account information. When I try to place an order, nothing happens. When I signed up, I used a landline that cannot receive texts. I ordered a purple steam iron and one or two toothbrushes. Today was supposed to be the delivery day for the iron. Unfortunately, I don't have a lot of information readily available as I keep everything related to Amazon in a specific folder. I will look online for the item if needed. I want to assure you that I make an effort to stay on top of my emails. My husband is in hospice care, which keeps me very busy. I urgently need the iron, please assist with resolving my account issue. Thank you.

Hello, my name is Samuel, and I manage Halal United. On Wednesday around 1:00, while we were outside the building, a man from the garage next door approached us with an Amazon delivery person. He inquired if anyone was named Samuel. Upon confirming it was me, I noticed the displeased expression on the Amazon employee's face. After a brief interaction, he left without delivering any packages to me. Upon questioning the garage employee, I was given one package with the order number ending in [redacted]. However, another order with the number ending in [redacted] was also marked as delivered at the same time, which I did not receive. It is crucial to locate these missing items promptly. I kindly request assistance to resolve this matter. Thank you.

I have been trying to return the Sowtech espresso machine for over a week as it does not assemble properly. After taking the package to UPS drop off with the provided code, it was returned to me. Subsequently, I received a label for a package I had already returned, which I noticed before proceeding. I request that someone come to pick up this package as this situation has tainted the convenience of shopping with Amazon for me. I aim to avoid relying on Amazon in the future due to this customer service experience. I do not wish to spend any more time trying to resolve this issue with a company that lacks satisfactory customer service, showing disregard for their customer's time and satisfaction. -Rosalyn S.

I am having trouble downloading songs from the Amazon Website. After purchasing a song, I click on "download song" on the "Thank you screen." I want to change the download path to save them in a specific file for better organization. I recently faced issues when seeking technical help as the representative was unable to understand my request due to cultural differences and accents. While I am aware that songs can be downloaded from the music app or web browser, I prefer to change the download path as I always did in the past. Could someone please assist me in changing the path for downloads to my designated file? Thank you.

I would like to express my immense gratitude to Julie, the delivery person who brought a desk chair to David Bastin at [redacted] Estes Ct. in Newark, Delaware today. Julie not only made the delivery, but she also discovered a cash amount in our driveway, which my husband had accidentally dropped. Upon finding it, she left a note saying, "Hi, I found this in your driveway....IDK (I don't know) if its yours but its not mine." Julie's act of kindness and honesty touched us deeply. In recognition of her exceptional character, my husband and I have decided to donate the found money, totaling $[redacted], to the American Heart Association. Julie exemplifies courage and kindness, qualities that are rare to find nowadays. We believe Julie deserves high praise, and we hope Amazon acknowledges her as one of their outstanding employees. Julie, thank you for your integrity and generosity. Keep shining bright!

I recently ordered a Garmin Vivofit Jr 2, scheduled for delivery on the 22nd of July. Unfortunately, I received a notification on Thursday afternoon stating it would be delayed until Friday, the 23rd. Since I work late hours and couldn't risk missing my grandson's birthday party on Friday morning, I had to purchase another gift in-person due to COVID concerns. This unexpected extra expense of $22 was significant for me. I typically rely on Amazon for deliveries to avoid in-store shopping. This experience was unsettling as it forced me to interact with others in public during a pandemic. I always strive to be fair to all my grandchildren, so now I must also increase the gift for my other grandchild to maintain equality. These additional costs have left me feeling frustrated and disappointed with this delivery delay.

I recently created an Amazon account to purchase a Playstation 4 controller and gift card for my friend, but my account was unexpectedly frozen. When trying to log in, I am being prompted to upload a billing document which I cannot provide as I used a Visa gift card from the MyGiftCardMall website for my order. Since the gift card does not provide statements, I submitted a screenshot of the transaction page identifying it as a gift card. However, I received an email stating that my document was reviewed but my account cannot be unfrozen without a statement. As the gift card does not function like a traditional credit or debit card, and no address is linked to it, I am unsure how to proceed. Any guidance on resolving this issue and unfreezing my account would be greatly appreciated. Thank you.

I have a crucial product that can aid in combating the wildfires on the west coast. The current company producing it is uninterested in expansion, despite multiple attempts on my part to engage them. Redirecting this product towards the wildfires can save lives and property. Fire chiefs, who I have consulted with under non-disclosure agreements, support this concept and express a need for it even in the Midwest. I am seeking Amazon's assistance in generating large orders to fulfill these urgent needs. This product has the potential to sell hundreds of thousands of units within the first 24 months. Despite my physical limitations, I am determined to make a difference. It pains me to see this valuable product unused while wildfires rage on. Please reach out to me via email or phone to discuss further. Your help could also be a turning point for me economically. Thank you. Kenneth J Workman

To M/s Amazon Retail India Pvt. Ltd Rocket Commerce LLP West Bengal - [redacted] Subject: Service Deficiency and Seeking Resolution Dear Sir, I recently purchased a One Plus 8T 5G in Lunar Silver with 12GB RAM and 256GB storage (Order No: x001905x9B) with model No: KB2001 and IMEI No: [redacted][redacted] as per the invoice dated 03-04-[redacted]. Despite buying it for my son's study purposes, the expensive mobile started malfunctioning, causing him significant difficulties during his online examinations. Despite reaching out for assistance, the OnePlus Support Team failed to resolve the technical and software issues. This poor service has not only caused financial losses but also immense mental stress. I kindly request either a repair or replacement of the mobile device promptly. Should this not be addressed adequately, I will have no choice but to seek assistance from the consumer forum to safeguard my rights and recover the losses incurred. I trust that Amazon, being a reputable e-commerce company, will understand my situation and provide a fair resolution. Awaiting your prompt response. Sincerely, Shakti Prasad Panigrahi

Please pay attention to my request to stop sending me copy paper that I did not order. I am being charged for it and am required to return it to Whole Foods. Additionally, I received a statement from Chase-Amazon including a charge and a late fee. Despite my request, I am still receiving automatic orders, one with Order Number [redacted]-[redacted]. I am 83 years old, deaf, and cannot use the phone. As a retired individual with limited income, I cannot afford these unjust late charges. It is difficult due to my physical limitations to handle the heavy packages each month. Thank you for your attention. Ricardo E. Martinez. [redacted].