Amazon Customer Service Issues

I have an account on Amazon.com in the US and another on Amazon.fr in France where I spend part of the year. Since I arrived in France a few weeks ago, the SMS functionality on my American ATT phone stopped working, and ATT Wireless Tech Support couldn't resolve the issue. Consequently, I'm unable to complete the 2-step verification process on Amazon.fr using my American phone. I would like to use my email, [redacted], or my French phone number, +33 06 11 47 66 19, for the 2-step verification instead.

I recently changed my phone number associated with my Amazon account, and unfortunately, I am unable to access my account now. Since I have Amazon Prime linked to it, I am concerned about being charged continuously. I need help canceling my Prime subscription or regaining access to my account in order to manage my orders and cancel the subscription myself.

I received the wrong items in my order from Amazon. After contacting customer service, a replacement for the missing items was sent to me. I then requested a return code for the incorrect items but encountered issues when trying to return them at UPS and Kohl's. Recently, I received an email from Amazon warning me of charges if I don't return the original items I never received. I'm struggling to return these items that were mistakenly sent to me and want to resolve this situation.

Hello, I have been dealing with my Amazon Seller account being blocked for 2 days now. I keep receiving this message: "Account locked We have detected suspicious activity on your account and have locked it as a precaution. We have emailed you instructions on how to unlock your account." I have attempted to reach out to support via email and phone, but unfortunately, no one has been able to assist me in resolving this issue. I am an employee at Coperaco Coffee company and it is vital for me to regain access to my account. I am concerned about the potential impact on my job. I am pleading for your help in resolving this matter.

I am having trouble printing return labels from Amazon. I am not very skilled with computers, but if the label is larger, I can save it as a PDF and print. Currently, I have 4 smaller return labels that I cannot print. I have attempted multiple times, even taking screenshots, without success. I am very frustrated and would appreciate any assistance before I lose my mind. Thank you.

Hello, my name is Jazmín Y. from Phoenix, Arizona. I am disputing a charge made to my bank with a card I didn't recognize. I have not ordered anything from Amazon Digital, but there was a charge of $16 and some change. I contacted the bank to explain that I did not make this purchase or authorize anyone to use my card. I would appreciate a response regarding this matter. Thank you.

I am Samuel G. and I am in need of ordering face masks. However, I am having trouble accessing my account due to a password issue. While trying to update my phone number for a new authorization process, I discovered it is linked to Mathew H. My current phone number is [redacted]. My residence is at [redacted] Lincoln Heights Drive, Martinsville, Indiana. I am a Prime member and have recently renewed my annual membership.

Yesterday I attempted to purchase an iPhone 11 (64GB, green). Initially, I tried to pay with my Mastercard, but I encountered issues with the payment on the app, leading me to cancel the order. Subsequently, I placed the order using my Visa card, and I received a confirmation with a delivery date. However, when I tried to track my order, I discovered that my account had been blocked, preventing me from accessing it.

Subject: Issue with LED Tube Purchase Hello, I am reaching out regarding my order #[redacted]-[redacted] for the Hyperikon 4 Foot LED Tube, T8 T10 T12 40 Watt Replacement (18W), Dual End Ballast Compatible, Clear Lens, UL, DLC, Crystal White, 4 Pack. The return window closed on April 2, [redacted]. After investigating, I realized that 'Marketplace Valet®' fulfilled and shipped the order, not Hyperikon. One of the bulbs I received had burn marks around an electrical contact indicating it was previously used and defective. Despite removing the ballasts before installation, the burn marks were present, suggesting the bulb was shipped to me in this condition. I reached out to Hyperikon on March 9th, but they confirmed they did not ship the bulbs. Amazon provided a $12 credit for one bulb, which I appreciated, but I could not find a single bulb for purchase anywhere. I am seeking an exchange for the faulty bulb from the responsible supplier. Thank you for your attention. I can provide photos of the issue if needed. Best regards, Marv PS: Amazon refunded the entire order, allowing me to reorder without financial loss due to my Prime account. Thank you, Marv

Dear Customer Service, I recently encountered an issue with my order. Initially, my old credit card was declined by my bank, so I proceeded to place a new order with a different credit card. However, it seems my original order eventually went through, resulting in me receiving duplicate items. I mistakenly placed the order again. I received two sets of the following items: 1. 4/5/6-in-one can/jar opener 2. CANDO DIGI-FLEX Progressive Exercise System I would like to return the duplicate order for a refund. Could you please provide guidance on the return process and how I can arrange for a refund? I am eager to follow your instructions promptly. Thank you for your assistance. Best regards, P. Lane

I am having trouble logging into my account due to the verification process requiring a link on my non-smart phone. Despite following the instructions in the message from Amazon, I cannot click the link as I don't have a smart phone. The computer gave me a 24-second deadline to tap on a non-existent link, leading to frustration. After contacting customer service and going through a strenuous process, I was informed that I failed Amazon's verification test. I am greatly disappointed that they couldn't send the verification to my email when requested. This experience has made me consider finding alternative shopping methods if this becomes a regular occurrence. Such unnecessary complications can drive customers away.

In December [redacted], I missed picking up an order for garbanzo beans, which was returned by the post office but never reached Amazon. When I reached out for help in January while signing up for Amazon Prime, the customer service representative only focused on the Prime account, neglecting my missing items. Unfortunately, due to illness, I couldn't address this matter earlier. Recently, there have been issues with two items returned via The UPS store in Homer, Alaska. In mid-February, one of the items, a small dog balm, was credited but then charged back as they claimed it was missing from the box. After speaking with The UPS store, they recalled packaging it with other items. Another item, a walking pole, was also returned in mid-February. There was confusion about which label to use, so they attached all the labels I provided along with the item.

I am a subscriber to various Prime Video channels. I have noticed that the latest episodes of my favorite series are not available for viewing, even though they have been released in other countries. This issue occurs frequently on BritBox and Acorn. I am puzzled as to why these episodes, for which I am paying, are not accessible through my Prime subscription, which I have held for years. I would like clarification on when these episodes will be accessible. If this matter is not resolved soon, my family is contemplating canceling our Prime membership since the shows we wish to watch are unavailable to us. Specifically, we are eager to watch Murdoch Mysteries season 14, starting from episode 8, and Death in Paradise season 10, starting from episode 3. Please reply promptly so we can decide on our course of action. Thank you.

I canceled my subscription for POISE pads (order # [redacted]) when I received the first box, which had the wrong number. Despite this, I decided to keep them. However, on April 12th, I received a notification that another box of [redacted] pads had been delivered. I had previously been informed by Amazon that a refund was on the way once the package was returned. I am now requesting a nearby PRIME truck to pick up the box of pads.

I have been receiving phone calls from someone claiming to be "Amazon" regarding a suspicious $[redacted] iPhone purchase on my account. When I press 2 to cancel, I am connected to a person who acts like I called them. They are instructing me to download an app on my phone to receive a verification email for cancellation due to alleged account hacking. The caller mentioned a second account made with my personal details for the phone order, likely going to Ohio. I am skeptical about the legitimacy of these calls and feel uneasy about downloading the app as instructed. The constant calls are concerning. Can someone from Amazon clarify if this is a genuine issue or a scam? Your prompt response would be greatly appreciated. Thank you, A.M.R. Cox

Hello Mrs. Elsie, Congratulations on your dedication to promoting the French language. Here is a brief summary of my experience with Amazon and the filing of a formal complaint with the French Language Protection and Amazon. After 6 or 7 attempts, everything seems to be at a standstill with AMAZON, as if they want me to give up. Even several of your colleagues (except Mrs. Denise Bombardier) did not even bother to acknowledge receipt of the three emails I sent them. Regarding Amazon, after several attempts on my part, Mr. Saad sent me this and I immediately explained the situation since my order of a hibachi. Amazon Help: Hello, I am sorry about the situation! In order to better assist you, please provide us with more details about the issue you encountered. -Saad E. A few days later, I received a "joyful comment" from Mr. Maxx Payne (not sure if he represents Cuisinart or Amazon): "Well, you bought a BBQ... but what's your problem, for heaven's sake... another Quebecer complaining... are you doing business with an English company, goddamn it... if you go on a trip to China, will you start complaining that the Chinese don't speak French... or reply in French... damn, if you go to California, will you complain again... you learn Spanish quicker than English...English is a ((( UNIVERSAL ))) language... you are from Quebec... it shows... go drive in Alberta... in Manitoba... or even in the Maritimes... speak your language at home... I respect that completely... but don't complain... you are stuck in a hole you can't get out of... respect others and you will be respected... I speak French, English, and Spanish... do your part too... When you deal with an American company... do you think they will bow down to a QUEBECKER... damn ass... do like everyone else... Learn languages, at least 2... French and English... go to Switzerland where you need to speak 7 languages... they don't hear them complain like you... Just so you know... No hard feelings... lol... (( My French is not the best... and my English is not the best either... but we don't complain. So... you don't need to tell everyone you're from Quebec. » It was necessary for Mr. Payne to write his insults to demonstrate his mastery of the French language. Mr. Payne was less than friendly; for him, Francophone customers are idiots and whiners! MY REACTION: To whom it may concern, I am filing a complaint with the company Cuisinart, Amazon, and one of its customer service representatives,

Hello Ms. Elsie, Congratulations on your dedication to promoting the French language. I wanted to share my experience with Amazon regarding a formal complaint I filed with the Protection of the French Language and Amazon. Despite multiple attempts, it seems like everything has come to a standstill with AMAZON, almost as if they want me to give up. Even though several colleagues (except Ms. Denise Bombardier) did not bother to acknowledge receiving the three emails I sent them. Regarding Amazon, after numerous attempts on my part, Mr. Saad sent me a message asking for more details about the issue I encountered with my hibachi order. A few days later, I received a rather unpleasant comment from Mr. Maxx Payne (I am not sure if he represents Cuisinart or Amazon), which was disrespectful and insulting towards French-speaking customers. In response to this, I filed a complaint with Cuisinart, Amazon, and specifically Mr. Maxx Payne for his inappropriate email. I hope to continue promoting the French language. I expect to receive an apology and for Amazon to publicly declare their commitment to respecting the French Language Charter in Quebec and add a note to this effect for all orders placed in French. Sincerely, Fernand Pellerin, Victoriaville

My name is Maria Beatriz Martinez from Bogota, Colombia. Since late [redacted], I have been making several purchases online. They were all paid for with my Visa credit card. I have had to return some of these purchases mainly due to sizing issues. I understand that the amount paid for each of these purchases should be refunded to my credit card, but I cannot seem to find these refunds. The most recent issue was when I bought a women's pajama set consisting of a top and pants. Only the top arrived, which was too large for me. When I contacted the seller, Addison Meadow, they informed me they no longer had the pajama set. Please let me know if the refunds for returned items have been processed and how I can verify them. Additionally, I would like to know what to do with the incomplete and oversized pajama set that I received. Thank you.

I encountered two issues recently. Firstly, I had trouble logging into my Amazon account as I did not receive the code sent to my phone for authentication. Thankfully, this was resolved by Amazon after I asked the tech to disable secondary authentication, allowing me to log in successfully and change my password. The representative who assisted me was named Marge. Secondly, I faced difficulty locating the redemption code for an Amazon gift card I purchased a month ago. While speaking with Amazon representative Antwonne, he requested a photo of the card. Upon verification, it was confirmed that the card is active and hasn't been used. This matter will be escalated to an Amazon specialist who will be in touch with me soon. Furthermore, I discovered that my account was not hacked, as Amazon's security measures can identify any suspicious IP addresses. The login attempts I witnessed were unsuccessful hacking endeavors prior to securing my account.

I recently purchased five items with my Amazon Prime membership, hoping for the two floats to arrive quickly for my brother's birthday party this weekend. Unfortunately, the flamingo float and round drink holder are scheduled for delivery between April 19th and 22nd, later than needed. I am seeking assistance in expediting these two items for the event. The other items' arrival next week is not an issue. I have tried to find seller contact details but haven't been successful. Below are the order details: Order 2 of 3 Order #[redacted]-[redacted] Arriving: April 19 - 22 Ship to: Jessica, Burbank, IL Total: $20.84 Order 3 of 3 Order #[redacted]-[redacted] Arriving: April 19 - 22 Ship to: Jessica, Burbank, IL Total: $43.89 Appreciate any help in expediting the two floats for my brother's upcoming birthday. Thank you for your attention to this matter.