Hi there*I have to cancel my trip to Seoul due to govt restrictions and I have correspo...

GetHuman-cmmok's Kundendienstproblem mit AirBnB von Dezember 2021

Hilfe bei meinem AirBnB Problem
First: share to improve GetHuman-cmmok's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cmmok may need:
Buchungsnummer, Rechnungsadresse, E-Mail-Adresse auf dem Konto, Telefonnummer des Kontos, Auszahlungsmethode (bei Karte oder Bankkonto bitte die letzten 4 Ziffern angeben) und Geburtsdatum
The issue in GetHuman-cmmok's own words
Hi there*I have to cancel my trip to Seoul due to govt restrictions and I have corresponded with the AirBNB host to waive my cancellation fees and she has agreed. I have a message in my AirBNB chat to verify this.**H*w when I submitted a cancellation request on your site, I get a **% deduction of the amount paid. How do get the full refund?**Confirmation code*HMBB**Z**B**Extract of message as follows:*"*Dec *, ******Select to open user profile for Tony*Tony**:** AM*Chole, the Korean government just announced a ** day quarantine for visitors into Korea. As such, we will have to cancel our booking as the requirement is to be quarantine in a government dedicated facility.**Can you waive our cancellation fee as this is something that we cannot control. We will make a new booking for next year when the situation improves .**Select to open user profile for Chloe*Chloe**:** PM*Hi Tony*Unfortunately, the situation has changed badly. Because of COVID-**, the fee will be exempted. Please cancel it as soon as possible. If it gets better soon, please make a reservation again. Thank you.**"

GetHuman-cmmok did not yet indicate what AirBnB should do to make this right.

How GetHuman-cmmok fixed the problem

We are waiting for GetHuman-cmmok to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Haben Sie auch AirBnB Probleme?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Kundendienstproblem
Reported by GetHuman-cmmok
Dez. 2., 2021 - vor einem Monat
Not resolved
Bisher von 2 Kunden gesehen
Ähnliches Problem wie bei 143 anderen
0 Kunden folgen diesem

Timeline

GetHuman-cmmok hat begonnen, an diesem Problem zu arbeiten
Dez. 2., 2021 4:57am