When I came in to get this phone in the beginning of this year I had the worst customer...

GetHuman953413's customer service issue with AT&T Wireless from August 2018

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When I came in to get this phone in the beginning of this year I had the worst customer service and waited an hour and a half and had an appointment I just noticed on my bill that I asked to add insurance as usual and it’s not showing that I’m paying and I’m very upset so once again that I can’t talk to anybody right now you say you have a ** seven line that no one answers this is ridiculous. I pay almost $***-$*** a month I’ve had AT&T for the past eight years and I got horrible customer service the agent didn’t even put my phone in a bag when he gave it to me and ruined it so I could not transfer my contacts because he didn’t know what he was doing because it was so out-of-control and the management was so poor on the front floor. I read about getting insurance and it says You have to get it within a month of purchase. However again the poor customer service I got I don’t know if he was a new employee and didn’t know what he was doing but I asked to put insurance on my phone every time I get one therefore I think that I should be able to add it on my phone as soon as possible I am very upset and to be honest with you if this does not work out for me I will cancel my service in a minute and I pay about **** a year to att. However again the poor customer service I got I don’t know if he was a new employee and didn’t know what he was doing but I asked to put insurance all my phones every time I get one therefore I think that I should be able to have it put on my phone as soon as possible I am very upset and to be honest with you if this does not work out for me I will cancel my service in a minute I pay almost $**** year it’s definitely way too much money for a phone but I’m happy with the service so I keep it however I am not happy at the fact that the person at some of this phone had no idea not only read my phone and was unable to know how to transfer my contacts and all my pictures but like I said I want my insurance I feel it should be waived I feel like I have been a long enough customer and pay my bill and this is ridiculous I had horrible customer service and I’m in customer service. I wa so dosppointed. And now that I don’t see insurance on my bill I am even more irate. I’ve been in hospitality for over ** years. I would love to be contacted soon to resolve this. You know my wireless number because it’s through you, just in case it is ***-***-**** please feel free to call me So we can resolve this. TIA. *Nicole Burdo
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AT&T Wireless

Customer service issue
Reported by GetHuman953413
Aug 5th, 2018 - 7 mons ago
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GetHuman953413 started working on this issue
Aug 5th, 2018 5:50am