What is your return policy?

Our return policy at Zales.com is designed to ensure customer satisfaction. We accept returns within 60 days of purchase, provided the item is in its original condition and packaging, accompanied by the original sales receipt or packing slip. However, a few exclusions apply such as custom-designed merchandise or altered items. Returns can be made by mail or in-store, as convenient for you. For online purchases, we offer free return shipping within the US by following the instructions on our website. Refunds will be issued in the original form of payment, except for cash purchases that will be refunded by check. For further details or any specific questions regarding your return, please refer to our Returns page or reach out to our customer service team for personalized assistance.