Can I return an item?

Yes, you can return an item at WH Smith. We understand that sometimes you may need to return a product for various reasons. To ensure a hassle-free return process, please ensure that you have your original receipt or proof of purchase. Items must be returned within 30 days of purchase and should be in their original condition, unopened, and with all packaging intact. If the item is faulty or damaged, we will arrange a full refund or exchange. However, for non-faulty returns, a refund will be issued in the original tender form or as a store credit. Please note that certain items, such as personalized or perishable goods, cannot be returned. For further assistance, please visit our store or contact our customer service team.