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Vietnam Airlines Customer FAQ

Top Answers & How-to Guides

What is Vietnam Airlines's Phone Number?

The question we are asked most often is about how to talk to Vietnam Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Vietnam Airlines Customer Questions

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Baggage and Pets

What are the baggage restrictions for Vietnam Airlines?

Vietnam Airlines has varying baggage policies based on ticket class and flight type. International passengers can usually check...
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Can I bring my pet on board with Vietnam Airlines?

Vietnam Airlines allows pets, specifically cats and dogs, to be transported in the cabin with specific guidelines. Pets must...
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Booking Changes

Can I make changes to my Vietnam Airlines booking?

Passengers can alter their Vietnam Airlines bookings, but policies vary based on fare type and situation. Changes might incur...
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What is Vietnam Airlines' cancellation policy?

Vietnam Airlines has a cancellation policy that varies depending on the ticket type and service class. Generally, promotional...
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Payment and Promotions

What payment methods are accepted by Vietnam Airlines?

Vietnam Airlines accommodates various payment methods, including major credit cards like Visa, MasterCard, and American Express...
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Are there any discounts or promotions available with Vietnam Airlines?

Vietnam Airlines regularly provides various discounts and promotions, including special fares and seasonal sales. To stay...
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Travel Requirements

Do I need a visa to travel with Vietnam Airlines?

Whether a visa is required when traveling with Vietnam Airlines depends on the traveler's nationality and purpose of visit....
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Seat Selection

Can I select my seat in advance on Vietnam Airlines?

Yes, Vietnam Airlines allows advance seat selection during booking or afterward online, with conditions based on ticket type....
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In-flight Services

What in-flight services are available on Vietnam Airlines?

Vietnam Airlines provides a variety of in-flight services to enhance passenger comfort. Economy Class includes complimentary...
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What options are available for in-flight entertainment on Vietnam Airlines?

Vietnam Airlines offers a wide array of in-flight entertainment, including a diverse selection of movies, TV shows, music, and...
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Frequent Flyer

Can I earn frequent flyer miles with Vietnam Airlines?

Vietnam Airlines offers a loyalty program called Lotusmiles, allowing travelers to earn miles through flights and travel...
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Lost Luggage

What is the process for claiming lost luggage?

To claim lost luggage with Vietnam Airlines, passengers should report the issue at the airline's baggage service desk...
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Flight Status

How can I check the status of my flight with Vietnam Airlines?

Passengers looking to check their flight status with Vietnam Airlines can do so via the airline's website or mobile app, where...
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We look to the Vietnam Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vietnam Airlines issues reported to GetHuman
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