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Timex Customer FAQ

Top Answers & How-to Guides

What is Timex's Phone Number?

The question we are asked most often is about how to talk to Timex customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return a Timex watch if I'm not satisfied with my purchase?

Yes, you can return a Timex watch if you're not satisfied with your purchase. Timex offers a Hassle-Free Return Policy to ensure customer...
Ask any question you have about Timex customer service, get an answer now.
Contact Timex customer service

Repairs and Replacements

How Do I Get a Replacement Watch Band from Timex?

Replacing your watch band is a quick and easy process, and Timex offers a variety of replacement bands to choose from on their website....
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Can I change the strap on my Timex watch?

Yes, you can change the strap on your Timex watch. Timex offers a variety of interchangeable straps that allow you to personalize your...
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Warranty

How long is the warranty for Timex watches?

The warranty for Timex watches typically varies based on the model and can range from one year to a lifetime guarantee. The majority...
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Water Resistance

Can I swim with my Timex watch?

Yes, Timex watches are designed to be water-resistant and can withstand swimming. However, the level of water resistance varies across...
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Are Timex watches water-resistant?

Yes, Timex watches are water-resistant. Timex offers a wide range of watches that are designed to withstand exposure to water to varying...
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Batteries

What type of batteries do Timex watches use?

Timex watches primarily use coin cell batteries, specifically the 3V lithium CR2016 or CR2025 models, depending on the watch model....
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Features

Do Timex watches have a backlight feature?

Yes, Timex watches are equipped with a backlight feature. The backlight functionality enables easy reading of the watch face in low-light...
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Do Timex watches offer a chronograph function?

Yes, Timex watches do offer a chronograph function. The chronograph feature is available in several Timex watch models, allowing users...
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Engraving

Is it possible to engrave a message on the back of a Timex watch?

Yes, it is possible to engrave a message on the back of a Timex watch. Timex offers engraving services for many of their watch models....
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Maintenance

How often should I have my Timex watch serviced?

Timex recommends servicing your watch every three to four years. Regular servicing ensures your Timex watch maintains optimal performance...
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Returns

Can I return a Timex watch if I'm not satisfied with my purchase?

Yes, you can return a Timex watch if you're not satisfied with your purchase. Timex offers a Hassle-Free Return Policy to ensure customer...
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Help me with my Timex customer service issue

Ask any question you have about Timex customer service. We will do our best to get you answers right away.
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