What is TAP Portugal's policy on flight delays and cancellations?

Asked 6 months ago
TAP Portugal is committed to providing passengers with the highest level of service. In the event of flight delays or cancellations, TAP Portugal follows a comprehensive policy to ensure customer satisfaction. If a flight is delayed due to airline-related reasons, passengers are entitled to receive information, assistance, and, if necessary, accommodation, meals, and transportation. Additionally, TAP Portugal makes every effort to minimize flight cancellations, but if such situations arise, passengers are offered various options, including rebooking on the next available flight or a refund of the unused ticket. The airline also provides compensation in accordance with applicable regulations, depending on the distance of the flight and the length of the delay. Rest assured, TAP Portugal prioritizes customer well-being and convenience during unforeseen circumstances.
Answered Nov 1, 2023

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