SHEIN Kunden-FAQ

To find out your payments on SHEIN, you can check your order history in your account. Log in to your SHEIN account and navigate to "My Orders" to view the details of your past purchases, including payment methods and transaction amounts. If you need information about any specific payment, it may be listed in the order confirmation emails you received.

We apologize for the inconvenience with your order. If you received a defective item or the wrong product, you can initiate a return or exchange process for a refund or the correct item. Please follow the return guidelines on the SHEIN website to ensure your return is processed smoothly.

Refunds are typically processed back to the original payment method used for the purchase. If you no longer have access to that card, it is recommended to reach out for assistance. There is a link to the most up-to-date contact information right here on this page.

To return a package to SHEIN, ensure the items are unused and in their original packaging. Log in to your SHEIN account, go to 'Orders,' and select the item(s) you wish to return. Follow the prompts to print the return label and include it in your package. Ship the package back to the designated address. Be mindful of the return window and any applicable return policies.

You can find the most up-to-date contact information to reach a live person at SHEIN right here on this page you are viewing.