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Nordstrom Customer FAQ

Top Answers & How-to Guides

What is Nordstrom's Phone Number?

The question we are asked most often is about how to talk to Nordstrom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Nordstrom customer service, get an answer now.
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Recent Nordstrom Customer Questions

How do I track an order that I shipped

To track an order you've shipped with Nordstrom, you can use the tracking link provided in your shipping confirmation email. This link will direct you to the carrier's website, where you can see the current status and location of your package. If you don’t have the link, you can also log in to your Nordstrom account and check your order history for tracking information.
Asked May 28, 2025 11:58 AM

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Gift Card Questions

How Do I Send Someone a Nordstrom Gift Card?

For the hard-to-shop-for person on your gift list, a Nordstrom gift card is a great way to show them you care and allow them to...
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How Do I Use My Nordstrom Gift Card for My Purchase?

After you add the items you want to your cart, click the Checkout button. To spend your Nordstrom gift card balance, select Use...
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How Do I Check the Balance on My Nordstrom Gift Card?

It's easy to check on the balance of your Nordstrom gift card. You can visit the Nordstrom website to use the online balance...
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How Do I Request a Refund to a Gift Card from Nordstrom?

If you bought something with a Nordstrom gift card and need to return it, it is very easy to get a refund applied to your gift...
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What Do I Do If My Nordstrom Gift Card Balance Won't Load?

If there's something wrong with Nordstrom's gift card balance checking tool and it won't load or display your gift card's...
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How Do I Buy a Gift Card from Nordstrom?

Customers can purchase traditional Nordstrom gift cards, e-gift cards and corporate gift cards. To buy a card, visit the...
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Return and Exchange Policies

How Do I Return an Order from Nordstrom?

If you need to return something that you bought from Nordstrom, you can do so at any time. Nordstrom has no time limit, and you...
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How Do I Get a Refund from Nordstrom?

This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy....
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How Do I Return an Item from Nordstrom?

If you've recently gone on a shopping spree at Nordstrom and have made a purchase that you're having second thoughts about, you...
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How Do I Exchange an Item from Nordstrom?

If you've recently made a purchase from Nordstrom that isn't quite what you were looking for, you can ask the company for an...
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Does Nordstrom Pay for Shipping on Returns or Exchanges?

If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage...
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How Do I Track My Nordstrom Return?

If you've recently bought a product from Nordstrom that you wish to return, you can ask for an exchange or refund. Either take...
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How Do I Check the Status of My Nordstrom Refund?

If you've recently returned an item to Nordstrom and want to check on the status of your return, you can log into your online...
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How long does it take for Nordstrom to process a return?

Nordstrom generally processes returns quickly, often taking up to two weeks for refunds after receiving the item. In-store...
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Can I return an item bought from Nordstrom online to a physical store?

Customers can return online purchases from Nordstrom to physical stores, making it easy to return items in person. It is...
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What is Nordstrom's return policy for final sale items?

Nordstrom typically does not allow returns or exchanges for final sale items, which include heavily discounted or special...
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Can I return an item without the original packaging or tags?

Nordstrom generally permits returns even if the original packaging or tags are missing, provided the items are unworn and in...
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Sales and Promotions

How Do I Make an Order for the Nordstrom Cyber Monday Event?

The Nordstrom Cyber Monday event is the chance for most customers to enjoy amazing discounts and save money while shopping for...
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How Do I Return an Item to Nordstrom from Their Cyber Monday Sale?

The Nordstrom Cyber Monday event is great for holiday shopping. There are incredible discounts for most of their items. You can...
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How Do I Return an Item to Nordstrom from Their Black Friday Sale?

Service issues can occur unexpectedly, and some problems require immediate attention. The GetHuman team understands that, and...
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How Do I Find Black Friday Deals for Nordstrom?

The best option for finding Nordstrom Black Friday deals is checking their website. The deals are classified based on brand,...
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How Do I Make an Order for the Nordstrom Black Friday Event?

The Nordstrom Black Friday event is an annual sale that allows you to buy various items at discounted prices. During the sale,...
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How Do I Find Cyber Monday Deals for Nordstrom?

If you need help finding Cyber Monday deals for Nordstrom, your best options are to check their website or consult the support...
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What is Nordstrom's price adjustment policy?

Nordstrom offers a price adjustment policy that allows customers to receive a refund of the price difference if an item they...
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We look to the Nordstrom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nordstrom issues reported to GetHuman
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