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National Visa Center Customer FAQ

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What is National Visa Center's Phone Number?

The question we are asked most often is about how to talk to National Visa Center customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about National Visa Center customer service, get an answer now.

Recent National Visa Center Customer Questions

I need a location change to face my interview which is on Aug22,2024 at 11:00am from us embassy Colombo to Montreal US embassy

To request a change in the location of your visa interview, you need to contact the National Visa Center directly. They handle such requests and can provide guidance on the process.
Asked Jul 14, 2024 1:51 AM

I have filled petition for my son as permanent resident but now I have become citizen.how I can change my status in petition

If your status has changed from a permanent resident to a citizen after you have filed a petition for your son, you will need to inform the National Visa Center (NVC). To inform the NVC of your new status, you should provide them with a copy of your Naturalization Certificate. Once they update your status, your son's visa category may be updated as well, potentially shortening his wait time for a visa. It's important to report any changes in your circumstances to avoid delays or complications in the visa process. Also, please make sure to report this update to the USCIS as well.
Asked May 15, 2024 4:20 PM

I have forgot my NVC case number

If you've forgotten your NVC case number, unfortunately, we are not in a position to retrieve it for you. Please try to look for any documentation or emails associated with your visa application process. Typically, your case number or other important information would have been included there. Keep in mind your case number is extremely important as it's needed for communication with National Visa Center. Keep it stored safely in a place you can easily access.
Asked Apr 4, 2024 7:15 AM

The website is not allowing me to log on so i can submit my information

We're sorry to hear you're having trouble accessing the website. Try clearing your browser's cache and cookies, then restart your browser and try again. If you're still experiencing issues, try accessing the website from a different browser or device. If the problem persists, it may be due to a system-wide issue which will likely be resolved by the National Visa Center's technical team soon. Please attempt to log in again at a later time.
Asked Mar 27, 2024 12:16 PM

Help me with my National Visa Center customer service issue

NVC Services

What is the National Visa Center (NVC) and what services does it provide?

The National Visa Center operates under the U.S. Department of State and processes visa applications after USCIS approval. It...

What documents do I need to submit to the NVC for visa processing?

When applying for a visa at the National Visa Center, the applicant typically needs to submit Form DS-260, civil documents like...

What is the role of the NVC after my application is approved?

After application approval by USCIS, the National Visa Center takes on key responsibilities like assigning a case number,...

What forms do I need to fill out for visa processing at the NVC?

Visa processing at the National Visa Center requires the completion of specific forms, predominantly the DS-260, an online...

Application Processing

How long does it take for the NVC to process my visa application?

The National Visa Center processing time for visa applications varies due to numerous factors. It generally takes weeks to...

Can I expedite the processing of my visa application?

The National Visa Center allows for expedited visa processing in urgent situations, but this is not guaranteed. Requests should...

What are the common reasons for visa application denial and how can I avoid them?

Visa application denials can occur due to incomplete documentation, lack of ties to the home country, inconsistent information,...

What is the fee structure for visa processing at the NVC?

The National Visa Center has a fee structure that includes various charges, mainly the Affidavit of Support fee and the...

Case Management

What is the Diversity Visa (DV) program and how can I participate?

The Diversity Visa program is a U.S. government initiative that encourages immigration from low-immigration countries. To join,...

How can I update my contact information with the NVC?

To update contact details with the National Visa Center, applicants must submit a request that includes their case number and...

How do I submit additional documents to the NVC?

To submit additional documents to the National Visa Center, follow their procedures through the Consular Electronic Application...

What should I do if my visa case is misplaced or delayed?

If a visa case seems misplaced or delayed, one should review communications from the National Visa Center for problems, check...

Visa Interview

What happens after my visa application is approved by the NVC?

After the NVC approves a visa application, it forwards the case to the appropriate U.S. embassy or consulate for an interview....

What are the steps to request an expedited visa interview?

Requesting an expedited visa interview at the National Visa Center requires applicants to follow several steps. They must...

How can I track the status of my visa application with the NVC?

To track a visa application with the National Visa Center, individuals should visit their official website, where they can use...

What is the process for scheduling a visa interview?

Scheduling a visa interview involves submitting required forms to the National Visa Center, receiving a notice to proceed, and...
We look to the National Visa Center issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Visa Center issues reported to GetHuman

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