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MassHealth Customer FAQ

Top Answers & How-to Guides

What is MassHealth's Phone Number?

The question we are asked most often is about how to talk to MassHealth customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about MassHealth customer service, get an answer now.

Recent MassHealth Customer Questions

What do I do if a medical emergency occurs while I’m waiting for my MassHealth application to be approved?

If you experience a medical emergency while waiting for your MassHealth application approval, seek immediate medical care. Emergency services will provide treatment regardless of insurance status. If you're later approved for MassHealth, some of the costs may be covered retroactively, depending on your eligibility and circumstances. It's important to keep all medical records and bills related to the emergency for possible reimbursement.
Asked Sep 19, 2025 2:01 PM

Help me with my MassHealth customer service issue

Enrollment and Renewal

How Do I Renew My Masshealth Services?

If you're a Massachusetts resident, you have options when it's time to renew your MassHealth services. You will receive a...

How long does it take to get approved for MassHealth?

The duration to receive approval for MassHealth varies, generally taking around thirty days provided the application is...

What are the application deadlines for MassHealth?

MassHealth allows year-round applications for most programs, but specific enrollment periods exist for certain options like the...

Eligibility Requirements

What are the income limits to qualify for MassHealth?

MassHealth income eligibility criteria vary based on factors like household size and age. General guidelines indicate that...

Can I apply for MassHealth if I am already enrolled in another health insurance plan?

Individuals can apply for MassHealth while enrolled in another insurance plan, but eligibility will depend on factors like...

Can I include my dependents in my MassHealth plan?

Yes, individuals can add dependents to their MassHealth plan, allowing families to access comprehensive healthcare. It is...

Can I have both MassHealth and Medicare?

Yes, individuals can be dually eligible for both MassHealth and Medicare, allowing them to receive a broader range of...

Application Process

What documents do I need to apply for MassHealth?

To apply for MassHealth, important documents needed include proof of identity, residency, income, household size, and possibly...

How can I appeal a decision made by MassHealth?

To appeal a MassHealth decision, individuals should read their notice for appeal instructions and timelines. They must submit a...

What should I do if my coverage has been terminated?

If coverage through MassHealth has been terminated, individuals should review the termination notice for reasons and necessary...

Coverage Details

What services are covered by MassHealth?

MassHealth provides a wide range of health services including routine medical care, hospitalization, prescription drugs, mental...

Are there any co-pays or deductibles with MassHealth plans?

MassHealth plans typically vary in terms of co-pays and deductibles, with many programs like MassHealth Standard and CarePlus...
We look to the MassHealth issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MassHealth issues reported to GetHuman
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