John Lewis Customer FAQ

We're sorry to hear about your damaged goods. John Lewis offers a generous returns policy and is committed to providing excellent customer service. If your product is damaged, you are entitled to a replacement or refund. You can return the item to the nearest John Lewis shop, or by post if it was a home delivery. For large items, an arranged collection is possible. Please ensure you have your receipt or proof of purchase. We do advise to check the returned product terms and conditions to better understand the exceptions and guidelines.

To return a floor lamp to John Lewis that was picked up from your house, you can use their Home Collection service. Simply visit their website and follow the on-screen instructions to arrange a collection. Alternatively, you can repackage the item and return it to any John Lewis shop. Please keep in mind that the item must be in its original condition with the receipt or proof of purchase. For larger items, it's best to arrange a collection. John Lewis’s return period is usually 35 days, but check the specific terms on your receipt or online to make sure. Always remember to keep your proof of return in a safe place.