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Jacksonville Electric Authority Customer FAQ

Top Answers & How-to Guides

What is Jacksonville Electric Authority's Phone Number?

The question we are asked most often is about how to talk to Jacksonville Electric Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I schedule a payment arrangement if I am unable to pay my bill on time?

Yes, Jacksonville Electric Authority offers a convenient payment arrangement option for customers who are unable to pay their bills...
Ask any question you have about Jacksonville Electric Authority customer service, get an answer now.
Contact Jacksonville Electric Authority customer service

Reporting Outages

How can I report a power outage?

To report a power outage, you can contact our customer service hotline, visit our website, or use our mobile app. It is important to...
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Gas Smell Concerns

What should I do if I smell gas?

If you smell gas, it is important to leave the area immediately and avoid any potential sources of ignition, such as turning on lights...
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Transferring Service

How do I transfer my service to a new address?

To transfer your service to a new address, please contact our customer service department. They will assist you in setting up the transfer...
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Services Provided

What services does Jacksonville Electric Authority provide?

Jacksonville Electric Authority (JEA) provides a comprehensive range of services to meet the energy needs of the Jacksonville community....
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Payment Methods

What are the accepted methods of payment?

The Jacksonville Electric Authority accepts various methods of payment for your convenience. You can settle your bills using multiple...
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Automatic Bill Payment

Can I sign up for automatic bill payment?

Yes, customers of Jacksonville Electric Authority can easily sign up for automatic bill payment. This convenient service allows you...
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Office Hours

What are the office hours of JEA?

JEA operates during regular office hours from Monday to Friday, 8:00 am to 5:00 pm, excluding holidays. Our dedicated team is available...
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Service Request Time

What is the average processing time for a service request?

The average processing time for a service request with Jacksonville Electric Authority is approximately 3-5 business days. However,...
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Residential Rates

What are the rates for residential customers?

Residential customers of Jacksonville Electric Authority can benefit from competitive and affordable rates for their electricity consumption....
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Energy Efficiency Incentives

Are there any available rebates or incentives for energy efficiency?

Yes, Jacksonville Electric Authority (JEA) offers various rebates and incentives to promote energy efficiency. Homeowners can take...
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Payment Arrangements

Can I schedule a payment arrangement if I am unable to pay my bill on time?

Yes, Jacksonville Electric Authority offers a convenient payment arrangement option for customers who are unable to pay their bills...
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