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Fannie Mae Customer FAQ

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What is Fannie Mae's Phone Number?

The question we are asked most often is about how to talk to Fannie Mae customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Fannie Mae Customer Questions

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Mortgage Types and Options

What types of mortgages does Fannie Mae offer?

Fannie Mae focuses on conventional mortgage products to enhance homeownership and affordability, including fixed-rate,...
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Can I refinance my mortgage with Fannie Mae?

Refinancing a mortgage through Fannie Mae is possible if specific criteria are met. Options include standard and streamlined...
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What types of loans does Fannie Mae support?

Fannie Mae provides various loan programs, including conventional loans like fixed-rate and adjustable-rate mortgages, as well...
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What is the HomeReady mortgage program offered by Fannie Mae?

The HomeReady mortgage program from Fannie Mae facilitates homeownership for low to moderate-income individuals through options...
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Eligibility and Guidelines

What are the eligibility requirements for a Fannie Mae mortgage?

Fannie Mae mortgages have specific eligibility criteria, including a minimum credit score of typically 620, sufficient income...
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What are the guidelines for investment properties under Fannie Mae?

Fannie Mae has specific regulations regarding investment properties, mainly aimed at rental income. Borrowers must meet higher...
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Process and Timelines

How long does the mortgage approval process typically take?

The duration of the mortgage approval process can vary widely, typically taking from several weeks to about two months. While...
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What is the process for appealing a loan decision?

The procedure for contesting a loan decision from Fannie Mae includes understanding the denial reasons, gathering pertinent...
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Market and Initiatives

What is the difference between Fannie Mae and Freddie Mac?

Fannie Mae and Freddie Mac, both government-sponsored entities, differ in their focus; Fannie Mae buys loans from larger...
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What is Fannie Mae's role in the housing market?

Fannie Mae, or the Federal National Mortgage Association, enhances the housing market by providing liquidity to lenders through...
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How does Fannie Mae support affordable housing initiatives?

Fannie Mae actively supports affordable housing initiatives by providing financing for multifamily housing projects and...
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How does Fannie Mae ensure fair lending practices?

Fannie Mae promotes fair lending by aligning with the Fair Housing Act and expanding access to housing. It ensures compliance...
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Insurance and Requirements

Do I need mortgage insurance with Fannie Mae?

The requirement for mortgage insurance with Fannie Mae loans is typically necessary if the down payment is below twenty...
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How can I find a lender that partners with Fannie Mae?

To locate a lender affiliated with Fannie Mae, visitors should check the Fannie Mae official site which lists authorized...
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Financial Assistance and Support

What are Fannie Mae's loan modification options?

Fannie Mae has multiple loan modification options to help borrowers manage mortgage payments, including the Standard...
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What happens if I default on my Fannie Mae mortgage?

Defaulting on a Fannie Mae-backed mortgage triggers significant consequences, starting with outreach from the mortgage servicer...
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