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Amazon UK Customer FAQ

Top Answers & How-to Guides

What is Amazon UK's Phone Number?

The question we are asked most often is about how to talk to Amazon UK customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amazon UK customer service, get an answer now.

Recent Amazon UK Customer Questions

I have identified certain monthly payments to Amazon that I don’t know what they are for.

If you see monthly payments to Amazon that you're unsure about, they may relate to subscriptions such as Amazon Prime, Amazon Music, or Kindle Unlimited. We recommend checking your account's order history or subscription page for detailed information on your payments.
Asked Oct 18, 2025 10:03 AM

I want to order a wheelchair urgently for myself and have it delivered to my address

We recommend checking the availability of wheelchairs on Amazon UK by searching for "wheelchairs" on the site. You can filter results by delivery options to find items that can be shipped quickly. Make sure to check the estimated delivery date before placing your order to ensure it meets your urgent needs.
Asked Oct 1, 2025 2:36 PM

My accoung was locked and I want to delete my account and I don't want to be charged for the subscription if I can't use the account.

If your account is locked, you will need to resolve the lock issue first before you can delete it. Regarding your subscription, you will not be charged for a subscription if your account is inactive or locked. However, we advise resolving your account status to ensure you manage your subscriptions appropriately. For the most up-to-date contact information, please refer to the link provided on this page.
Asked Sep 8, 2025 10:47 AM

You have locked my account & said I need to fill out some form that you claim to have emailed to me. No such email has arrived!

We understand the frustration this situation can cause. Please check your email's spam or junk folder to ensure the message wasn't misdirected. Additionally, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 2, 2025 12:53 AM

what is the email i can use to contact Amazon UK customer support?

There isn't a specific email address for contacting Amazon UK customer support. However, you can find the most up-to-date contact information through the link provided on this page that you are currently viewing.
Asked Aug 20, 2025 12:19 PM

Help me with my Amazon UK customer service issue

Order Tracking and Issues

How do I track an order with Amazon UK?

If you ordered something from Amazon UK and want to make sure that you are home when the package is delivered, here's how you...

How do I cancel an order with Amazon UK?

To cancel an Amazon UK order, sign in to your account, go to "Your Orders", select the order, and click "Cancel order." If...

How do I get help with a problem with an order from Amazon UK?

If you have an issue with your Amazon UK order, don't fret. We've discovered the best and fastest ways to get this issues...

How do I return something to Amazon UK?

Most items purchased on Amazon UK can be returned within 30 days as long as they are undamaged and unused. Different products...

What should I do if my item arrives damaged?

If an item arrives damaged from Amazon UK, take photos of the damage and packaging for documentation. Then, log into your...

Payments and Refunds

How Do I Get a Refund from Amazon UK?

To get a refund from Amazon UK, sign in and access your orders, choose the item, and request a return. Select a reason and...

What payment methods does Amazon UK accept?

Amazon UK offers numerous payment options, primarily accepting credit and debit cards like Visa, MasterCard, American Express,...

How do I change my payment method for an order?

To modify the payment method for an order on Amazon UK, a user must log in to their account, head to "Your Orders," find the...

Can I save my payment information for future purchases?

Customers can save their payment details on Amazon UK for future purchases, simplifying the checkout experience. This...

Delivery Options

What are the delivery options for Amazon UK?

Amazon UK provides a range of delivery options, including Standard Delivery, One-Day Delivery, and Same-Day Delivery in select...

How long does it take for Amazon UK to deliver an order?

Delivery times on Amazon UK vary by factors like shipping method, seller, and location. Standard delivery typically takes one...

Can I change the delivery address for my order?

Customers can change their delivery address on Amazon UK if the order has not yet shipped by accessing "Your Orders." Once...

Ordering and Restrictions

Can I order from Amazon UK if I'm outside the UK?

Customers located outside the UK can indeed place orders through Amazon UK, but they should verify if items are available for...

Can I gift wrap my order on Amazon UK?

Amazon UK allows customers to select gift wrapping for eligible items during checkout, enhancing the personal touch with a...

Is there a minimum order requirement on Amazon UK?

Amazon UK generally allows customers to place orders for single items without a minimum requirement, though some sellers may...

What are the conditions for Amazon UK gift cards?

Amazon UK gift cards have specific terms including various purchase amounts, delivery options, and unlimited expiration. They...

Is there a limit on how many items I can return at once?

Amazon UK does not enforce a strict limit on returns, but it may vary by seller's policy. Customers should return items in...

Amazon Prime and Offers

What are the benefits of Amazon Prime membership in the UK?

Amazon Prime membership in the UK provides numerous advantages, including free next-day delivery, access to Prime Video and...

Does Amazon UK offer a price match guarantee?

Amazon UK does not provide a formal price match guarantee but aims to maintain competitive pricing. Prices can change...
We look to the Amazon UK issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon UK issues reported to GetHuman
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