How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TAP Portugal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from TAP Portugal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Please dial two.
We are face to book or change a miles booking, dial one.
If TAP has canceled or changed your flight, dial two.
To change or cancel your reservation, dial three.
To make a booking, dial four.
To add extra services to your booking, dial five.
For payment of your online booking, dial six.
For refund requests, dial seven.
Please access manage your booking to change, add services, book seats, and consult your reservation through our website m y b dot fly t a p dot com.
Your call will be transferred to an assistance.
Please be advised that for quality purposes, your call may be recorded.
If you do not agree with the recording, we kindly ask you to contact us through the alternative channels."
Excerpt from a call with TAP Portugal
Sunday, February 18, 2024 11:33 AM
What are the hours and when should I call?
TAP Portugal operates the call center for this 800-903-7914 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 281 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TAP Portugal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TAP Portugal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TAP Portugal is Wednesday.The most busy day to call is Thursday, which averages 144% more phone calls by comparison.Again, this is based on a sample of 281 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call TAP Portugal is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this TAP Portugal number, but it is also the day with the shortest hold times.
Why call this TAP Portugal number?
Below is a sample of recent calls to TAP Portugal, and their purpose. Are any of these similar to the reason you are trying to call?
Expressing gratitude for assistance: "Perfect. Well, thank you so much for your help today. I really appreciate it."
- From a call lasting 17m 31s , Apr 2, 2024 5:10 AM
Seeking compensation for damages: "I am hundreds of pounds in debt because of TAP Airlines, and my case is damaged."
- From a call lasting 11m 45s , Mar 28, 2024 1:17 PM
Compensation for damaged baggage: "I'm trying to get compensation for the delay of my baggage that I had to pay money for clothing, toiletries, and food, and accommodation."
- From a call lasting 6m 29s , Mar 26, 2024 9:20 AM
Booking confirmation issue: "The itinerary online shows no upcoming flights, but I received a confirmation email, so I'm confused."
- From a call lasting 26m 24s , Mar 23, 2024 6:56 PM
Payment processing issue: "My credit card was correct, but it was not accepted."
- From a call lasting 18m 20s , Mar 22, 2024 1:57 AM
Booking flight assistance: "I'm having a really hard time booking a flight from Lisbon to Madeira and hoping you can help me with that."
- From a call lasting 3m 51s , Mar 18, 2024 7:19 PM
Flight reservation confirmation: "My name is Carmen, and I like to confirm my reservation for tomorrow, my departure."
- From a call lasting 9m 38s , Mar 17, 2024 8:16 PM
Baggage fee inquiry: "How much is it to check-in a bag from Portugal to Miami?"
- From a call lasting 3m 47s , Mar 17, 2024 7:59 PM
Inquiring about baggage fees: "How much is it to check-in one bag, please?"
- From a call lasting 3m 11s , Mar 17, 2024 7:55 PM
Flight change or cancellation: "I missed my flight."
- From a call lasting 11m 30s , Mar 9, 2024 12:16 PM
More Ways to Contact TAP Portugal Customer Service
There are of course other ways to contact TAP Portugal customer service besides the phone. Below we list the best ones, by medium.
Use this link to submit your issue to customer service online
As a last, sometimes only, resort- TAP Portugal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TAP Portugal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TAP Portugal agent. This phone number is TAP Portugal's best phone number because 10,980 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-903-7914 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call TAP Portugal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TAP Portugal has 2 phone numbers. It's not always clear what is the best way to talk to TAP Portugal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TAP Portugal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TAP Portugal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.