Toll-free·Calls Customer Service·Most popular Mr. Cooper number
Q:How do I get a live human at Mr. Cooper?
A:Must choose an option 1-3, then follow prompts.
Q:Does Mr. Cooper offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm EST.The least busy day is Saturday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mr. Cooper phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Mr. Cooper phone system greets you: Thank you for calling Mr. Cooper, your home loan company. We're happy to let you know we're back up and running after a recent system outage. Please note that we are currently experiencing high call volumes and longer than normal wait times. Remember, you can now make a payment, access your payment history, and more in your online account or through our automated phone system. To securely access your account, which would you like to use? Loan Number or Social Security Number?
Below are some clips we've found from Mr. Cooper's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mr. Cooper, your home loan company.
Tax season is approaching.
Year end tax statements will be available online mid January.
And in the mail no later than January thirty first.
To securely access your account, which would you like to use?
Loan number or Social Security number?
I'm afraid I didn't catch that. Tell me what you like to use to securely access say, loan number, or Social Security number.
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
We seem to be having some difficulty here.
I'll need a little more information to get you to the right place."
Excerpt from a call with Mr. Cooper
Thursday, January 4, 2024 6:16 PM
They may ask you to enter information with the dial pad
"Thank you for calling Mr. Cooper, your home loan company.
We apologize as we are experiencing issues with our systems, and our agents currently have limited capacity to assist you.
Some payment and account updates may not be reflected accurately.
We're working on a resolution and expect systems to be back later today.
In the interim,
if you'd like to make a payment or get loan information, we recommend visiting our website at w w w dot mister cooper dot com.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
Alright. Please say your enter your Social Security number."
Excerpt from a call with Mr. Cooper
Friday, March 1, 2024 7:32 PM
They may ask you to say or enter information
"Thank you for calling Mr. Cooper.
Your home loan company.
Our systems are going under scheduled maintenance in order to improve your home loan experience.
You will be unable to access your account beginning at eight PM Central Standard Time on Saturday.
Following this planned maintenance, all services will return to normal.
We apologize for the inconvenience.
Looks like I have your record on file. To securely authenticate you, I need the last four digits of your Social Security number Please say or enter the last four digits of your Social Security number."
Excerpt from a call with Mr. Cooper
Wednesday, April 17, 2024 3:15 PM
The first phone menu
"Thank you for calling Mr. Cooper, your home loan company.
It's tax season.
Year end tax statements are now available. You can get a cop online, or I can help you with that.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
I'm sorry. I didn't get that. To use your loan number, press one.
To use your Social Security number, press two."
Excerpt from a call with Mr. Cooper
Monday, January 22, 2024 10:26 PM
What are the hours and when should I call?
Mr. Cooper operates the call center for this 833-685-2565 phone number Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,311 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mr. Cooper phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mr. Cooper staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mr. Cooper is Saturday.The most busy day to call is Tuesday, which averages 928% more phone calls by comparison.Again, this is based on a sample of 1,311 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Mr. Cooper is Wednesday.
Why call this Mr. Cooper number?
Below is a sample of recent calls to Mr. Cooper, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking representative: "I need to speak with a representative from Mr. Cooper."
- From a call lasting 3m 56s , Apr 8, 2024 6:11 PM
Making payment: "I need to make a payment on my account."
- From a call lasting 10m 26s , Apr 5, 2024 9:05 PM
Loan and homestead inquiry: "I need updates on my homestead exemption and loan information."
- From a call lasting 7m 33s , Apr 4, 2024 4:34 PM
Requesting account number for payment: "I want to know my account number so I can make a payment."
- From a call lasting 3m 9s , Apr 2, 2024 6:55 PM
Mortgage payoff assistance: "I need help with my mortgage payoff, can you assist me?"
- From a call lasting 7m 11s , Mar 29, 2024 4:21 PM
Inquiring about taxes: "I need help with my year end taxes."
- From a call lasting 6m 17s , Mar 28, 2024 8:08 PM
Seeking customer service assistance: "I need to speak to a representative for assistance."
- From a call lasting 5m 26s , Mar 22, 2024 7:12 PM
Assistance with loan application: "I need help with my new loan application, including tax form and loan number."
- From a call lasting 6m 36s , Mar 18, 2024 4:31 PM
Payment not received: "I've sent my payment in over two weeks ago, and I guess you guys still haven't got it because it hasn't cleared yet."
- From a call lasting 13m 41s , Mar 14, 2024 1:18 PM
Billing inquiry: "I need to talk to a representative about mistakes in your billing."
- From a call lasting 7m 25s , Mar 13, 2024 8:58 PM
More Ways to Contact Mr. Cooper Customer Service
There are of course other ways to contact Mr. Cooper customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mr. Cooper will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Mr. Cooper customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mr. Cooper's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mr. Cooper agent. This phone number is Mr. Cooper's best phone number because 5,466 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-685-2565 include and other customer service issues. Rather than trying to call Mr. Cooper first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Mr. Cooper has 2 phone numbers. It's not always clear what is the best way to talk to Mr. Cooper representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mr. Cooper. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mr. Cooper. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.