How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this MLB.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8.
Here is how our research team describes the way the MLB.com phone system greets you: If you have questions or need assistance with your MLB.TV access, tickets in the MLB Ballpark app, please press or say 1. If you have questions regarding your mobile device or the MLB Ballpark app, please press or say 3. If you are calling regarding fan club or other products, please press or say 4. For Sam's Club or other products, press or say 5. For California residents, press or say 7.
Below are some clips we've found from MLB.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Major League Baseball. Stream every out of market game live or on demand.
Blackout restrictions apply.
Please note you can manage your MLB dot TV subscription online, Today's games between the Baltimore Orioles and the Milwaukee Brewers being played at seven PM Eastern Standard Time.
And between the Seattle Mariners and the Chicago Cubs being played at nine thirty PM East Eastern Standard Time are not available for live viewing on MLB dot t v in the United States.
Full game archives will be made available ninety minutes after the game.
Please listen to the following options as some may have changed.
Your call may be recorded for quality and training purposes.
For assistance in Spanish of primo dose, If you have questions or need assistance with your m l v dot t v or event that's of subscriptions, please press or say one."
Excerpt from a call with MLB.com
Friday, April 12, 2024 9:06 PM
What are the hours and when should I call?
MLB.com operates the call center for this 866-800-1275 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MLB.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MLB.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MLB.com is Monday.The most busy day to call is Tuesday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call MLB.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MLB.com staffs the call center well on Monday.
Why call this MLB.com number?
Below is a sample of recent calls to MLB.com, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription cancellation request: "Well, I wanted to see about canceling my subscription because so far since I've had it, I wanna watch the rays Tampa Bay rays, and it's always a blackout."
- From a call lasting 11m 19s , Apr 5, 2024 8:38 PM
Inquiring about tournaments: "Hello? The reason of my call is just to inquire about tournaments in our notice in India."
- From a call lasting 3m 18s , Apr 1, 2024 6:14 PM
Assistance with subscription renewal: "So I need to renew my subscription to MLB TV that I purchased through iTunes."
- From a call lasting 43m 55s , Mar 25, 2024 1:59 AM
Assistance with game login issue: "I connected my Mobile Legends account to Facebook but now I can't log in and access my data."
- From a call lasting 8m 46s , Mar 1, 2024 10:40 PM
Email address update needed: "I put in the wrong email address and your system won't let me edit it, so I can't access my tickets."
- From a call lasting 8m 23s , Feb 13, 2024 5:58 PM
Report hacked game account: "Actually, my account has been hacked. That's the issue I'm gonna report right now."
- From a call lasting 27m 38s , Feb 12, 2024 6:28 PM
Account hacked, seeking assistance: "My MLBB account has been hacked, I can't log in, email disconnected by scammer."
- From a call lasting 30m 31s , Feb 12, 2024 4:53 PM
More Ways to Contact MLB.com Customer Service
There are of course other ways to contact MLB.com customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MLB.com will reply our your email.
MLB.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- MLB.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MLB.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MLB.com agent. This phone number is MLB.com's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-800-1275 include Cancel Account, Problem With the App, Billing, Technical Support, Account Access and other customer service issues. Rather than trying to call MLB.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or email. In total, MLB.com has 1 phone number. It's not always clear what is the best way to talk to MLB.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MLB.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MLB.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.