How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Amazon Payments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Amazon Payments number should go right to a real human being
Below are some clips we've found from Amazon Payments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Amazon.
We are experiencing longer than normal wait times."
Excerpt from a call with Amazon Payments
Saturday, January 6, 2024 10:10 PM
They may need the phone number on your account
"Hi. Welcome to Amazon customer service.
I'm here to help you. First, by finding your account, then by asking you a few questions to get the right help.
Just so you know, this call may be recorded.
To provide you with the best support.
Let's verify your account so I can better help you.
We can do that through a text message, and it only takes a second.
I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Excerpt from a call with Amazon Payments
Friday, April 5, 2024 4:46 AM
In fact, much of this information on this page is superfluous because this Amazon Payments phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Amazon Payments operates the call center for this 866-216-1075 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Payments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Payments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Payments is Sunday.The most busy day to call is Friday, which averages 59% more phone calls by comparison.Again, this is based on a sample of 1,414 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 384% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Shortest
Fri
Sat
The best time to call
In summation, the best day to call Amazon Payments is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Payments staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Amazon Payments number?
Below is a sample of recent calls to Amazon Payments, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized Amazon charges: "I've been charged, and I don't have an Amazon account."
- From a call lasting 2m 51s , Apr 10, 2024 3:34 PM
Payment plan: "I need help with setting up a payment plan."
- From a call lasting 3m 37s , Apr 8, 2024 3:47 PM
Refund inquiry: "Waiting on my refund."
- From a call lasting 2m 54s , Apr 4, 2024 1:09 PM
Order cancellation and account issue: "I accidentally submitted an order, tried to cancel, account got temporarily closed, order still shipped."
- From a call lasting 14m 7s , Apr 3, 2024 12:15 AM
Assistance with payment: "I need to make a payment order for them to connect my five six back on for making a payment or the phone to come on."
- From a call lasting 3m 48s , Apr 1, 2024 4:14 PM
Prime Video not received: "I paid for Prime Video but haven't received it yet."
- From a call lasting 2m 29s , Mar 27, 2024 5:48 PM
Payment assistance needed: "I need help because my payment is very cut."
- From a call lasting 2m 56s , Mar 23, 2024 11:46 AM
Reporting fraudulent charges: "I'm calling about fraud, you have shut my Amazon account down twice due to suspicious activity."
- From a call lasting 10m 8s , Mar 20, 2024 7:17 PM
Unauthorized charges on Amazon Prime: "Somebody has used my Prime channel and bought movies off of them."
- From a call lasting 42m 28s , Mar 18, 2024 5:54 PM
Seeking assistance: "Hello, ma'am? Hello?"
- From a call lasting 5m , Mar 15, 2024 4:03 PM
Conclusion and closing notes
This is Amazon Payments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Payments agent. This phone number is Amazon Payments's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-216-1075 include Account Access, Missing Payment, Trouble Sending a Payment, Refund a Charge, Trouble Receiving a Payment and other customer service issues. Rather than trying to call Amazon Payments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Amazon Payments has 1 phone number. It's not always clear what is the best way to talk to Amazon Payments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Payments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Payments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.