JPay Customer Service

Contact JPay & solve common issues

Use JPay's Phone Number

JPay's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about JPay. Below you will also find the phone and non-phone-based contact information we've gathered.

JPay: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for JPay.
There's more!
Click below to show 7 more questions, answers, and complete guides to common JPay customer support problems.
As far as we know, there is only one way to contact JPay, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to JPay, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Recent reasons customers contacted JPay:

It's telling me that my email address is invalid
Good morning my son was released from jail and he still has money in the account I will...
In order for me to add funds to an inmate account I need my name to match the name on m...
I need to flip my first and last names on my account. They’re backwards
I was an inmate in FL. I have been out since *********. I turned in my tablet as requir...
I got logged out of my account & can’t get back in because it keeps telling me they can...
Jpay video connect **I accidentally hit the quit button not knowing it would disappear...
I am trying to get into my account and am getting an error message. I sent money to my...
Good afternoon: I'm a ** year old male. Please call me at ***-***-****. I would appr...
Last Sunday I deposited money for my grandson who is in Ouachita Correctional Center in...
When I try to send money with my Visa credit card I get the message that my security co...
My fiance is currently incarcerated and is trying to get a jp* now he was privosly in i...

Help me with my issue

Comparing JPay Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Vodafone (UK) page. Or look at our Contact Apple page. We can't really provide this kind of help if you're looking to contact JPay because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with JPay?

GetHuman does not work with JPay's customer support operations, directly or in any other way. GetHuman has no partnership or relation to JPay at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check JPay's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting JPay at a Glance

JPay has no chat option
JPay has no customer email
JPay has no help forum
JPay has no twitter handle
JPay has no facebook page
Contact information overview

Answered on this page:

Can I schedule recurring payments on JPay?
Why was my account temporarily blocked on JPay?
How Do I Recover My Account Access to JPay?
Can I send physical mail to inmates through JPay?
What Do I Do If My Payment Was Declined on JPay?
What forms of payment are accepted on JPay?
Solutions to common issues

Contacting Other Companies

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