The internet in my house has been a little dodgy lately. I find myself having to restart the router all of the time, which is starting to annoy me. I spent an hour on the phone with my internet provider just for them to tell me it was not coming from their side. They also let me know that since I bought my router, I have to deal with it on my own. This was extremely disappointing since I spent an hour on hold just to be told that they couldn't help me in about one minute.
Therefore, the only logical thing left to do was to call Linksys and see what they had to say. Either they would be able to offer me some type of help, or I was going to have to buy a new router. I had no idea what I would get into, but I wasn't looking forward to jumping on another call. After spending an hour on the phone with my internet company, the idea of sitting on hold wasn't appealing. However, as the most notable router company in America, I figured I didn't really have a choice.
Therefore, you can imagine my shock when it only took 43 seconds to talk to a customer service agent. I called, and immediately a voice assistant greeted me, saying, "Welcome to Linksys customer support. Your call may be monitored. To continue in English, press 1." It also offered me options to speak to an agent in Spanish and French. After I chose to continue the call in English, it gave me two more options: "If you need help with your Linksys business network, press 1. If you need help with your Linksys home Wifi, press 2."
I chose the second option, and there was barely a pause before a customer agent picked up the phone. She ran me through some troubleshooting hacks, and I'm not sure whether they worked or not. My internet doesn't always go in and out, so I have to wait a bit to see if it works. If my internet starts to go in and out again then I will probably just have to buy a new router at that point. Either way, I'd probably go with Linksys again because now I know they have great service. Not too many customers can offer you service in just seconds, but apparently, Linksys can. I'm hoping I don't have to, though.