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Thrifty Car Rental Customer FAQ

Top Answers & How-to Guides

What is Thrifty Car Rental's Phone Number?

The question we are asked most often is about how to talk to Thrifty Car Rental customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Thrifty Car Rental customer service, get an answer now.

Recent Thrifty Car Rental Customer Questions

How to change pickup time onan existing reservations

To change the pickup time on an existing reservation, you typically need to visit the section designated for managing your bookings on the Thrifty Car Rental website. You will need your reservation details for access. Follow the prompts to modify your pickup time accordingly.
Asked Oct 21, 2025 7:17 AM

How do i pick up a car at San Francisco Airport after hours (12:00 AM or later)

To pick up a car at San Francisco Airport after hours, head to the Thrifty Car Rental location in the airport. Follow the signs for rental cars, and you'll find the after-hours pick-up instructions prominently displayed. Typically, you’ll need to pick up your keys from a secure area. Be sure to have your reservation details and identification handy.
Asked Apr 17, 2025 2:17 AM

I have been waiting for a response on my customer service request. I got a response that they needed my reservation number. I provided that and STILL 2 weeks later, 3 follow ups have had nothing. How do I speak to someone live?!

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to find the best way to reach someone live at Thrifty Car Rental.
Asked Mar 4, 2025 12:28 AM

Why would I be charged for a DAMAGE WAIVER (CDW/LDW)

You might be charged for a Collision Damage Waiver (CDW) or a Loss Damage Waiver (LDW) to reduce or eliminate your financial liability if the rental car is damaged or stolen during your rental period. It is typically optional but recommended for peace of mind and to avoid potential high costs from damages.
Asked Jul 31, 2024 3:55 PM

Trying to book car online in San Antonio TX but can't find if the rates include unlimited miles?

Most Thrifty Car Rental reservations in San Antonio, TX, typically include unlimited mileage. However, it is best to check the specific booking details or terms and conditions for your rental as policies may vary depending on the type of vehicle and rental period.
Asked Jul 21, 2024 5:18 PM

Help me with my Thrifty Car Rental customer service issue

Rental Requirements

What is the minimum age to rent a car?

The minimum age for renting a car from Thrifty Car Rental is often twenty-one in the United States but may vary by location....

What documents do I need to rent a car?

When renting a car from Thrifty Car Rental, customers must provide a valid driver's license, which should be unexpired and in...

Can I rent a car with a debit card?

Thrifty Car Rental allows the use of debit cards for rentals under specific conditions. Renters might need to provide extra...

Can I rent a car if I have a international driver's license?

An international driver's license is generally accepted by Thrifty Car Rental, provided you also have your original home...

What is the policy for adding an additional driver?

Thrifty Car Rental allows additional drivers, subject to conditions like minimum age and valid license. The extra driver must...

Rental Policies

Is there a mileage limit on rental cars?

Thrifty Car Rental offers varying mileage policies, including unlimited mileage for standard vehicles used locally. Some...

Can I modify or cancel my reservation?

Thrifty Car Rental generally permits customers to modify or cancel bookings, although specific terms may vary based on the...

What is the fuel policy for rental cars?

Thrifty Car Rental usually offers a full-to-full fuel policy, requiring customers to return vehicles with a full tank....

Are there any additional fees or charges?

Thrifty Car Rental has a straightforward pricing structure; however, additional fees may apply based on optional services, fuel...

Do you offer insurance coverage while renting a car?

Thrifty Car Rental offers various insurance options for customers, including Collision Damage Waiver, personal accident...

Child and Safety Options

Do you offer car seats or booster seats for children?

Thrifty Car Rental offers car seats and booster seats for children, which can be requested during the booking process to ensure...

How can I report an accident involving a rental car?

Reporting an accident with a rental car involves ensuring safety first, seeking medical assistance if needed, and contacting...

Promotions and Discounts

Do you offer any discounts or promotional codes?

Thrifty Car Rental frequently has discounts and promotional codes available on their official website, which may include offers...

Are one-way rentals available at Thrifty Car Rental?

Thrifty Car Rental does provide one-way rentals, enabling customers to collect a car at one site and drop it off at another. It...
We look to the Thrifty Car Rental issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Thrifty Car Rental issues reported to GetHuman
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