Rakuten Customer FAQ

Unfortunately, receipts for purchases made outside of the Rakuten app cannot be submitted for cashback. Cashback is only earned on qualifying purchases made through the Rakuten app or website, where the affiliated retailers can track the transactions.

Yes, you can submit a receipt if you forgot to pay through the Rakuten app. Make sure to follow the specific guidelines outlined for receipt submissions to ensure that your purchase is eligible for cashback.

To ensure you receive the correct amount of cash back, always activate your offers before making a purchase. Shop through the Rakuten website or app, and make sure your transactions are tracked. If the cash back amount seems incorrect after your purchase is completed, you can submit a request for missing cash back through your Rakuten account. Ensure that the purchases meet the cash back criteria, as terms may vary by retailer.

To return Macy's merchandise purchased through the Rakuten app, follow Macy's return policy. This usually involves returning the item directly to Macy's, either by mail or in-store. Visit Macy's website for specific return instructions and details. Keep your order confirmation and receipt handy to facilitate the return process.

If you made a purchase at Macy’s but did not see cashback in your Rakuten account, please verify if you clicked through Rakuten before completing your order. Ensure that you didn't use any other discount codes or websites that might have overwritten Rakuten's tracking.