We're sorry to hear about the issue with your sofa. Havertys offers a one-year manufacturer’s warranty from the date of delivery or pick up. This warranty includes defects in materials and workmanship. If your sofa's leather has torn, it might be covered depending on the details of the problem. Please note that the warranty does not cover damage caused by improper use or accidents. We recommend reaching out to Havertys customer service with your order details for them to resolve your problem. They will be able to guide you on the next steps and actions that can be done depending upon the specific situation.
Gefragt Jun 1, 2024 12:41 AM