How Do I Make a Payment Arrangement with Cox Communications?

In a nutshell: If you have one or more services with Cox Communications and are unable to pay your bill by the due date, it's important to notify the company. You may be eligible for a payment arrangement. Continue reading for instructions on requesting extra time to pay your bill.

Introduction

If you have one or more services with Cox Communications and are unable to pay your bill by the due date, it's important to notify the company. You may be eligible for a payment arrangement. Continue reading for instructions on requesting extra time to pay your bill.

What You'll Need

Reason why you need an extensionThe date you can pay and the amount

Go to the Cox Communications Website

Visit the Cox Communications website.

How Do I Make a Payment Arrangement with Cox Communications? (Step 1)

Locate the Cox Menu

Find the Cox menu. It's in the upper-left corner of the homepage, represented by three blue horizontal lines.

Open the Cox Menu

Click on the three blue horizontal lines in the upper-left corner of the Cox website. It will expand the Cox menu.

Find the Cox "Support" Line

Browse the Cox menu until you find the "Support" line. It should be the fourth option down.

Open the Sub "Support" Menu

Click on the right-pointing arrow to the right of "Support." Doing so will open a sub-menu.

Find the "Support" Line in the Sub Menu

Look for the line that says "Support." When you find it, click on the right-pointing arrow.

Locate the "Get Support" Line

Find the line that says "Get Support." It should be the first option. Click on it when you find it.

Locate the Drop-Down Menu

Find the drop-down menu. It says "Support" with a gear icon to its left and a down-pointing arrow to its right. Click on the arrow to expand the menu.

Search for the "Billing & Payment" Line

Browse the menu to find the "Billing & Payment" line. Click on it when you see it. It will open a sub-menu.

Locate "Billing Assistance"

Search the menu until you find the line that says "Billing assistance." When you see it, click on it. This will take you to a page that says "Billing assistance support articles" at the top.

Locate the Relevant Topic

Scroll down on the page until you find the link that says "Extending Your Payment Date Online" with "Learn how to extend your payment date in the Cox app and Cox.com" underneath it.

Click on the "Extending Your Payment Date Online" Link

Click on "Extending Your Payment Date Online." This will take you to a page that says "Extending Your Payment Date Online" at the top in black lettering.

Read the Page

Read the information on the "Extending Your Payment Date Online" page.

Try the Instructions

Try the instructions on the page to extend your Cox payment date. If you need assistance or have questions, please move on to the next step.

Contact Cox Customer Support

If you were unable to extend your Cox due date, it's a good idea to contact Cox customer support for assistance. They can inform you of your eligibility and provide you with information on how to submit the request.

Conclusion

Make sure to contact Cox Communications as soon as you know you won't be able to make your regular due date. However, it's important to reach out before (not on or after) your due date to avoid service disruption.

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