US Postal Service Phone Number

Call US Postal Service customer service faster with GetHuman

  • Calls US Postal Service's Customer Service department
  • The average hold time is 22m
  • Hours are Mon-Fri 8am-8:30pm, Sat 8am-6pm EST
  • The best time to call is 8:05am
  • Popular issues for this call center: Track a Package, Missing Package, Problem With a Delivery, Change of Address, and Refund a Charge.
  • Reach a live US Postal Service agent: For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
  • What you hear when you call: To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling the United States Postal Service customer care center. To hear our privacy policy, press two. Multiple severe weather events are impacting the processing, transportation, and delivery of mail and packages across the United States. Due to these weather events, please allow us additional time for final delivery of your item. We are currently experiencing higher than expected call volumes, and wait time to speak to an agent may be longer than normal. We apologize for any inconvenience and invite you to use our self-service options here or on u s p s dot com. Service alerts. For free at home COVID nineteen tests information, press one."
Excerpt from a call with US Postal Service
Wednesday, January 24, 2024 1:19 AM
They may ask you to enter information with the dial pad
"Thank you for calling the United States Postal Service customer care center. To hear our privacy policy, press two. Please stay on the line at the end of this call to take a short survey about your phone experience. Welcome back. At any time during this call, you can return to the main menu by saying main menu. To track the status of a package, report a package delivery issue, inquire about the status of a package service request, or schedule a redelivery. Say package.
To sure. Tracking a package. To get started, we'll need a valid tracking number, a redelivery number, or a service request number.
If you are calling from a smartphone, it might be easier to use our mobile feature where you can see and enter your number."
Excerpt from a call with US Postal Service
Tuesday, March 12, 2024 8:03 PM

Calling US Postal Service Customer Care at 800-275-8777

Oct 24, 2023

Upon calling the United States Post Office for support, customers are directed to press 1 for Spanish assistance or 2 to hear the privacy policy recording. Otherwise, calls can remain on the line for support from a customer care agent. Before callers reach a menu of options, an automated system begins with a message stating that all US residential households are eligible to submit an order for free at-home rapid Covid-19 tests to be mailed out to them.

Since I was calling to get information about delivery options, I bypassed the test information and waited to hear the automated menu. The first options listed are customers' priority issues for calling including package delivery problems and weather-related hindrances to receiving mail. If this is not what you need, you’ll have to stay on the line for more options or to speak with a representative.

After hearing menu prompts, callers must say the word that matches their specific need such as ‘package’ to determine the status of packages based on a tracking or confirmation number, ‘mail’ to seek help with any delivery service problems and/or to halt mail service, ‘stamps’ to purchase stamps or ‘other’ for anything else not listed. I noticed the automated system is highly sensitive and picks up any background noise so be sure to find a quiet space to call. You can return to the main menu at anytime by saying ‘main menu.’

I attempted to bypass the menu and speak directly with a customer service agent by saying the word ‘agent.’ However, I was still directed to the automated menu until I said the word for what I needed. Unfortunately, this didn’t take me to a representative. I was on the phone for several minutes trying to reach someone to speak with, however I could not progress without a confirmation or tracking ID number. This was not a convenient use of my time.

If you do call after hours, when the system says no live agent is available, you can access a limited range of options over the phone such as buying stamps, checking the status of mail or verifying local branch hours and locations. The automated service does direct callers to the post office’s website for services such as tracking packages with an ID, placing a mail hold, changing your address or a variety of other choices for residents or businesses.

I found the lack of attainable help on the phone to be frustrating and believe accessing the website is a more efficient use of time. In addition, the website offers online forms for filing a claim due to lost, missing or damaged mail as well as an option to email the customer care center. Perhaps visiting your local post office branch to speak with someone in person is another way to seek help or address issues unanswered online.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

US Postal Service Customer Phone Number 800-275-8777 - Stats

Phone number to dial800-275-8777
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8:30pm, Sat 8am-6pm EST
Best time to dial8:05am
Average wait22 minutes
Current wait35 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, email, web, twitter
Quality of communication54%
Quality of help57%
Customer votes46,238
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service's Best Toll-Free/800 Customer Phone Number

This is US Postal Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Postal Service agent. This phone number is US Postal Service's Best Phone Number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge and other customer service issues. The US Postal Service call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm EST according to customers. In total, US Postal Service has 6 phone numbers. It's not always clear what is the best way to talk to US Postal Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to US Postal Service?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Postal Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with US Postal Service, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our US Postal Service Customer Service page for more information.
US Postal Service Customer Service

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