How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this WOW! phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For Residential customers. Press 2, then zip code.
Below are some clips we've found from WOW!'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Hi. And thank you for calling Wow.
We're here to connect you to your world through reliable services that make life easier.
So let's get started.
If you are currently a Wow customer or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow customer, press two.
Did you know that live chat is available for most billing and technical support questions?
Visit huawei dot com forward slash chat to chat with an agent today.
To identify your account, please enter your ten digit phone number or your Wow account number followed by the pound sign."
Excerpt from a call with WOW!
Tuesday, April 2, 2024 6:13 PM
The first phone menu
"Hi. And thank you for calling Wow.
We're here to connect you to your world through reliable services that make life easier.
Let's get started.
If you are currently a Wow customer or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow customer, press two."
Excerpt from a call with WOW!
Saturday, March 30, 2024 6:26 AM
After you press 2
"To order a new residential service for your home, press one.
To order new commercial services for your business, press two."
Excerpt from a call with WOW!
Saturday, January 27, 2024 6:44 PM
What are the hours and when should I call?
WOW! operates the call center for this 866-496-9669 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 920 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WOW! phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WOW! staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WOW! is Sunday.The most busy day to call is Wednesday, which averages 253% more phone calls by comparison.Again, this is based on a sample of 920 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call WOW! is Thursday.
Why call this WOW! number?
Below is a sample of recent calls to WOW!, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connectivity issue: "Our Wi-Fi is down and not working on our phones, possibly due to a utility pole issue."
- From a call lasting 7m 8s , Mar 19, 2024 10:52 PM
Language preference: "Can you speak your Hindi?"
- From a call lasting 3m 54s , Feb 27, 2024 3:01 PM
Phone service issue: "We're having trouble with the telephone. It says the phone has been disconnected or no longer in service."
- From a call lasting 23m 24s , Feb 20, 2024 12:03 AM
Confusion about account status: "I'm not sure if I'm in the right place or if there was a mistake."
- From a call lasting 4m 49s , Feb 16, 2024 6:28 PM
Upgrading internet speed: "I want to up my Internet speed to the sixty dollar plan."
- From a call lasting 23m 15s , Feb 14, 2024 2:06 PM
Providing account numbers: "Let me tell you. Eight five seven three one two zero seven four two."
- From a call lasting 7m 48s , Feb 13, 2024 7:30 PM
Service reactivation request: "I've been with y'all several years, and I was in the hospital and can't my debit card, and you cut my service off."
- From a call lasting 5m 48s , Feb 12, 2024 8:59 PM
Game account assistance: "I have a problem in my game and need help creating my account."
- From a call lasting 10m 41s , Feb 9, 2024 12:48 AM
Account withdrawal issue: "I withdrawal amount, but not creating my account for two days."
- From a call lasting 7m 31s , Feb 9, 2024 12:38 AM
Wi-Fi troubleshooting: "My Wi-Fi has been off for about an hour now, I unplugged my modem but it still didn't do any good, so we got some problems somewhere."
- From a call lasting 7m 46s , Feb 8, 2024 6:44 PM
I'm currently not in a contract anymore with my mobile provider, so I decided now was a good time to explore other options. These days there are a lot of options for mobile providers and many of them aren't major contract providers. If someone can offer me a lower price without locking me into their contract for two years, then it's worth taking a look. WOW! caught my eye as an option for a new 5G mobile provider and I decided to give them a call to see what they could offer me.
When I called, a voice assistant picked up the phone and stated, "Hi, and thank you for calling WOW! We are here to connect you to the world through reliable services that make life easier. If you are currently a WOW! Customer, or are in the process of connecting WOW! Services, press 1. If you are interested in becoming a WOW! Customer, press 2."
I pressed two and then it told me, "To order new residential services for your home, press 1. To order new business services for your business, press 2," and after choosing residential service it asked me to enter my zip code. After I did, it said, "Additional information is needed to see which services are available in your area. Please hold while we get someone to help."
I found this slightly weird, but it only took about five seconds for someone to pick up. He said his name was John, but he had an extremely thick accent. He did talk slowly so that helped, but it took some time to get through my options. I wasn't a big fan of that, but hopefully, if I choose WOW! I won't end up needing customer service too often.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact WOW! Customer Service
There are of course other ways to contact WOW! customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- WOW! customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WOW!'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WOW! agent. This phone number is WOW!'s best phone number because 109,944 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-496-9669 include Cancel My Services, Lower My Bill, Change Services, Setup Service, Technical and Service Support and other customer service issues. The WOW! call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, WOW! has 3 phone numbers. It's not always clear what is the best way to talk to WOW! representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WOW!. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WOW!. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
