Q Link Wireless Phone Number

Call Q Link Wireless customer service faster with GetHuman

  • Calls Q Link Wireless's Customer Service department
  • The average hold time is 14m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 9:01am
  • Popular issues for this call center: Transfer Phone Number, Lost or Stolen Phone, Cancel Account, Device Support, and SIM Card Transfer.
  • Reach a live Q Link Wireless agent: Press 4 at first menu, then you must choose an option 1-4.
  • What you hear when you call: Thank you for calling Q-Link Wireless. If you're interested in becoming a new Q-Link Wireless customer or if you're looking for information about Q-Link's Lifeline program, including bringing your own phone, press 1. If you've already started an application, press 2. If you're an existing customer, press 3. If you're not sure and you want to hear our main support menu, press 4.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Q Link Wireless. Your call may be monitored and recorded for record keeping. Training, and quality assurance purposes. If you're interested in becoming a new QLINK Wireless customer or if you're looking for information about QLINK's lifeline program including bring your own phone, press one. If you've already started an application and want to check the status of your account, but do not have your Q Link SIM card yet. If this is your first time applying for free service with Q Link Wireless, press one. If you already start signing up as fast and simple, we'll walk you through a few easy steps starting with your ZIP code to see if Q Link provides service in your area. For faster service, you can also apply online at wireless dot com."
Excerpt from a call with Q Link Wireless
Wednesday, January 17, 2024 6:40 PM
They may ask you to enter information with the dial pad
"Thank you for calling Q Link Wireless. Your call may be monitored and recorded for record keeping, training, and quality assurance purposes.
If you're interested in becoming a new QLINK Wireless customer or if you're looking for information about Q Link's lifeline program including bring your own phone, press one.
If you've already started an application and want to check the status of your account, but do not have your to find your account using your QLINK phone number or the telephone numb please enter your QLINK phone number or"
Excerpt from a call with Q Link Wireless
Wednesday, January 17, 2024 9:57 PM
The first phone menu
"Thank you for calling Q Link Wireless. Your call may be monitored and recorded for record keeping, training, and quality assurance purposes. To hear these options again, press the star key on your keypad.
If you're interested in becoming a new QLINK Wireless customer or if you're looking for information about QLINK's lifeline program in including bring your own phone, press one.
If you've already started an application and want to check the status of your account, but do not have your Q Link SIM card yet, press two."
Excerpt from a call with Q Link Wireless
Thursday, March 21, 2024 3:36 AM
After you press 1
"To hear these options again, press the star key on your keypad.
If this is your first time applying for free service with Q Link Wireless, press one."
Excerpt from a call with Q Link Wireless
Thursday, February 15, 2024 2:19 PM
After you press 2
"If you're an existing customer, press three.
If you're not sure and you want to hear our main sup to find your application using the telephone number you signed up with, press one."
Excerpt from a call with Q Link Wireless
Sunday, March 10, 2024 4:52 PM
After you press 3
"If you're an existing customer, press three.
If you're not sure and you want to hear to find your account using your QLINK phone number or the telephone number you signed up with, press one."
Excerpt from a call with Q Link Wireless
Saturday, March 23, 2024 1:12 PM
After you press 4
"To hear these options again, press the star key on your keypad.
To hear these options again To sign up for Q Link Wireless, press one.
For information about Q Link's free phone service, and how to qualify, press two."
Excerpt from a call with Q Link Wireless
Wednesday, February 21, 2024 5:36 PM

Calling Q Link Wireless Customer Care at 855-754-6543

Jan 29, 2024

When you call Q Link Wireless's customer service phone number, you're greeted by an automated message system. After being offered a Spanish language option, the following options are presented: press one to sign up for Q Link Wireless or if you're looking for information about Q Link's Lifeline program, including Bring Your Own Phone; press two if you've already started an application and want to check the status of your account but don't have a Q Link SIM card yet; press three if you're an existing customer; and press four for the main support line. Lastly, callers are instructed to press the star key to repeat these options if needed.

If you don't select one of these options, the recording will repeat for three cycles then automatically end the call. This is different from other systems I've encountered. Other systems will typically route callers to the most general option if one is not selected or connect them with a representative for further assistance. Q Link's number didn't do that, and additionally didn't have an immediate option to speak to a representative.

I appreciate the added accessibility of a Spanish option; however, some callers, particularly the elderly and/or less tech-savvy, are inevitably going to be limited by the lack of a representative option and by the call automatically ending after three cycles.

If you select the first option, you're presented with an additional automated message. Press one if this is your first time applying, press two if you've already started an application, press three if you're seeking information on how to bring your own phone to Q Link, and press zero to go back to the main menu. Same as the main menu message, it will automatically repeat for three cycles if no selection is made and then automatically end the call. This secondary message system doesn't have an option to repeat the message; it simply repeats for the three cycles then ends the call. This creates an additional accessibility barrier.

However, this happened the first time I pressed one. I ended the call and tried again, and was presented with a different automated message system aimed at walking me through the sign-up process. I've never experienced this before.

If you press two, you're again presented with a secondary message system. Press one to find your application with the telephone number you signed up with, press two to enter your enrollment ID, and press three if you have neither the phone number you signed up with nor your enrollment ID. Same as the main menu and option one, the message will repeat for three cycles then automatically end the call. There is also no option to repeat the message.

If you press three, you're once again given an option for Spanish, which is great. However, this is only because pressing the third option takes you to the same exact messaging system as the main menu. I assume this is a flaw in the system. Surprisingly, pressing four will have the same result. In other words, you're only able to select options one or two, then you have to navigate the system from there.

Despite exploring all the different options, I was never able to actually get through to a representative. In fact, the automated system at one point instructed me to go online to sign up, as it's more efficient. Again, this is quite a significant accessibility barrier for some individuals.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Q Link Wireless Customer Phone Number 855-754-6543 - Stats

Phone number to dial855-754-6543
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:01am
Average wait14 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication86%
Quality of help57%
Customer votes2,477
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Q Link Wireless's Best Toll-Free/800 Customer Phone Number

This is Q Link Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Q Link Wireless agent. This phone number is Q Link Wireless's Best Phone Number because 151,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-754-6543 include Transfer Phone Number, Lost or Stolen Phone, Cancel Account, Device Support, SIM Card Transfer and other customer service issues. The Q Link Wireless call center that you call into has employees from India, Philippines and is open Mon-Fri 9am-5pm EST according to customers. In total, Q Link Wireless has 1 phone number. It's not always clear what is the best way to talk to Q Link Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Q Link Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Q Link Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Q Link Wireless, including their website / help desk. Visit our Q Link Wireless Customer Service page for more information.
Q Link Wireless Customer Service

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