Ourtime.com Customer Service

Phone Number & Contact Information

833-223-8873
Toll-free·Customer Service·No access to a live rep
Q:How do I get a live human at Ourtime.com?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through their website.
http://www.ourtime.com/v3/help
Unfortunately, the way to contact Ourtime.com starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Ourtime.com offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

How to contact Ourtime.com Customer Service

There are of course other ways to contact Ourtime.com customer service besides the phone. Below we list them by medium, from most to least popular.
Ourtime.com's website
As a last, sometimes only, resort- Ourtime.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Can I get through to a real live person at this number?

Even though this Ourtime.com number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Calling this Ourtime.com number should go right to a real human being
Here is how our research team describes the way the Ourtime.com phone system greets you: For help with confirming your account status, please press 1. For help managing your subscription, please press 2. For all other questions, please visit us on the web at ourtime.com/help.
Below are some clips we've found from Ourtime.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling OurTime. For help with confirming your account status, please press one. For help managing your subscription, please press two. For all other questions, please visit us on the web at our time dot com slash help. I cannot hear you.
Thank you for calling OurTime. For help with confirming your account status please for your account status, log in to your account and click on the gear icon in the navigation bar at the top of the screen.
Click on manage account and then manage subscription. Next, enter your password."
Excerpt from a call with Ourtime.com
Tuesday, January 2, 2024 4:21 PM
The first phone menu
"For all other questions, please visit us on the web at our time dot com slash help.
Thank you for calling OurTime. For help with confirming your account status, please press one.
For help managing your subscription, please press two."
Excerpt from a call with Ourtime.com
Tuesday, January 2, 2024 4:21 PM
After you press 2
"To manage your subscription, log in to your account and click on the gear icon in the navigation bar at the top of the screen. Click on manage account and then manage subscription. Next, enter your password. Click on cancel subscription or end my membership and benefits. Follow the prompts until your page reads your subscription has been canceled. To manage your subscription, log in to your account and click on the gear icon in the navigation bar at the top of the screen. Click on manage account and then manage subscription. Next, enter your password. Click on cancel subscription or end my membership and benefits. Follow the prompts until your page reads your subscription has been canceled. For all other questions, please visit us on the web at our time dot com slash help. I cannot hear you. For all other questions, please visit us on the web at our time dot com slash help.
Thank you for calling Airtime. For help with confirming your account status, please press one.
For help managing your subscription, please press two."
Excerpt from a call with Ourtime.com
Thursday, January 4, 2024 1:20 AM
In fact, much of this information on this page is superfluous because this Ourtime.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

My Experience Calling 833-223-8873

Aug 8, 2023

When you first call Ourtime.com, there is a short recording directory that gives you two options: help with confirming your account status and help managing your subscription. If you don't choose one of these two options, the phone call will continue to cycle and the two options will be repeated again. 

I didn't need help with either of these. I had a billing question, but I chose help managing your subscription to see if I could get to a real person. Unfortunately, that didn't work. The option did not take me to a real person but, instead, led me to a recording that told me to log into my account and manage my subscription from there. 

While the recording was very clear about how I can manage my subscription or cancel it, it wasn't what I needed, and I prefer to talk to a real person. It went through the recording twice and then took me back to the original two options that I received when I first made the phone call. 

This time I chose the first option. After choosing the option, I listened to a recording that once again led me to a recording that offered some useful hints, but they were not related to my problems. Once again the recording cycled twice, and then, I was back to the initial directory. 

Pressing 1 or asking for customer service did not help the situation as the recording would intermittently tell me, "I cannot hear you." At this point, the recordings were more confusing than they were helpful. If I had one of the two problems that the customer service line addressed, I would have been fine, but I didn't. 

The recording frequently requests that listeners go to the Onetime.com website for more help which is frustrating for those who prefer to talk to someone in person. The website itself also does not offer much help. There is no live chat, and the customer service contact options are simply email. 

The Ourtime.com website also verifies that there isn't a customer service line and that most questions can be answered in the FAQs. Therefore, the only option was an email which I ended up doing, but it was disappointing that a company can exist in modern times without providing any type of real-life person to talk to about billing and subscription problems. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Ourtime.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ourtime.com agent. This phone number is Ourtime.com's best phone number because 64,812 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Ourtime.com customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 833-223-8873 for, including Cancel My Services, Overcharge on Account, Update Account Info, Account Access, Can't Login and other customer support issues. The Ourtime.com call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Ourtime.com has 1 phone number. It's not always clear what is the best way to talk to Ourtime.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ourtime.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ourtime.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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