FedEx Phone Number

Call FedEx customer service faster with GetHuman

  • Calls FedEx's Customer Service department
  • The average hold time is 14m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:05am
  • Popular issues for this call center: Account Access, Delivery Problem, Missing Delivery, Track a Package, and Refund a Charge.
  • Reach a live FedEx agent: Press 0 then enter 0# for your tracking number
  • What you hear when you call: Tell me what I can help you with today.

What to expect when you call

Heard when the phone system first answers
"Welcome to FedEx. This call may be monitored or recorded for quality assurance. Did you want to check on that shipment? Otherwise, say no or press two."
Excerpt from a call with FedEx
Thursday, January 4, 2024 10:06 PM
They may ask your reason for calling (instead of a menu)
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today."
Excerpt from a call with FedEx
Tuesday, March 26, 2024 1:43 PM
They may ask you to say or enter information
"Let me play you some more options. You can say billing and pay Now if your request is about a package that you're shipping to someone, press one now."
Excerpt from a call with FedEx
Thursday, February 15, 2024 11:04 PM

Calling FedEx Customer Care at 800-463-3339

Jan 3, 2024

FedEx's 800-463-3339 phone number is designed to help customers with packages, although it can be used to get information. In order to get help from an actual person, you'll need to have a package to track. Otherwise, you'll be getting help from the automated system.

That's not a bad thing, given that the automated system is somewhat helpful. When I dialed, I was asked for the reason for my call, and I said that I wanted to know the shipping rates for a package.

The system told me that it could send me a link to FedEx's website with the information needed to answer my question. I said that was fine, and the system then asked me if it was my first time contacting FedEx for assistance. I said that it was, and the system said that in that case, I would need to confirm that I was willing to receive data from FedEx before it would send me a text.

I got the first message from FedEx asking me to approve communication from its virtual assistant, and I sent back "Yes" to confirm that I could receive messages. Following that, I received a follow-up message containing a link to FedEx's shipping rates on its website.

The site told me that I could choose from any of 12 box shapes and sizes if I wanted flat-rate shipping, or I could choose to have my shipping costs calculated based on the size of the package and the distance it was traveling. If I wanted to pay for custom sizing and distance, I could use a shipping calculator to see which was the better deal.

At that point, the system said I could go back to the main menu if I had another question, or I could choose to hang up if I'd received all the help I needed. I opted to end the call at that point.

Overall, I thought this was a strong experience. Having the automated system handle the questions that the website couldn't answer and having the ability to speak to someone if more specific help was needed helps make the process easier for all callers. If a caller doesn't have easy access to the internet, they can get a text with the information they need, or they can wait on the phone for a live person to help. This system ensures nobody gets left out and everyone can get assistance.

Based on the experience I had, I would absolutely use this number if I needed customer service.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

FedEx Customer Phone Number 800-463-3339 - Stats

Phone number to dial800-463-3339
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:05am
Average wait14 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, facebook, twitter, web
Quality of communication85%
Quality of help74%
Customer votes3,050
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's Best Phone Number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Billing800-622-1147

Beyond the Phone Number

There are other ways to get in touch with FedEx, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our FedEx Customer Service page for more information.
FedEx Customer Service

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