How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Comdata phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Comdata phone system greets you: Thank you for calling Comdata. To better serve you, please select one of the following menu options. If you would like to speak with a specialist about fuel cards and other Fleet Solutions, press 1. If you are calling to order contacts drafts, press 2. If you would like to speak with a specialist about account payable Solutions, purchasing card, or T&E Solutions, press 3. Comdata Payroll Master Card, press 4. If this call is related to your account, press 5.
Below are some clips we've found from Comdata's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Comdata. Your call may be monitored or recorded for training or quality assurance purposes.
If you know the extension number of the person you are calling, press one.
For cardholder and customer service, press three.
For product and Please listen carefully as our options have changed."
Excerpt from a call with Comdata
Tuesday, January 30, 2024 7:31 PM
The first phone menu
"Thank you for calling Comdata. Your call may be monitored or recorded for training or quality assurance purposes.
For cardholder and customer service, press three.
For product information and sales, press four."
Excerpt from a call with Comdata
Saturday, March 23, 2024 8:49 PM
After you press 3
"Please listen carefully as our options have changed.
If you know the extension of the person you are calling, press five.
For ComCheck and card automated services, press one.
For administrator support, press two."
Excerpt from a call with Comdata
Sunday, February 4, 2024 8:47 PM
What are the hours and when should I call?
Comdata operates the call center for this 800-266-3282 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comdata phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comdata staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Comdata is Wednesday.The most busy day to call is Friday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Comdata is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Comdata staffs the call center well on Wednesday.
Why call this Comdata number?
Below is a sample of recent calls to Comdata, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking authorization code: "Can you give me the verification? I have express code for the com data com check."
- From a call lasting 13m 24s , Apr 1, 2024 2:11 PM
Trouble activating nonpayroll card: "I've been trying to activate this Comdata card for a couple weeks and it's saying my PIN has already been set, even though I just took it out of the envelope and never set it."
- From a call lasting 6m 47s , Mar 24, 2024 12:55 AM
PIN assistance needed: "I have a Comdata card, but the ATM says my PIN is incorrect and I didn't change it."
- From a call lasting 8m 29s , Mar 20, 2024 7:43 PM
Card locked for online purchases: "I can't use it to make online purchases with my locked card."
- From a call lasting 20m 51s , Mar 6, 2024 11:41 PM
Card not working: "I need to use this card at the truck stop, but it won't take my card."
- From a call lasting 2m 21s , Mar 4, 2024 4:31 AM
Funding issues: "I used seven hundred this morning but the card is declining."
- From a call lasting 2m 23s , Feb 24, 2024 12:33 PM
Card activation and transfer: "I would like to get my Comdata card set up to where I can transfer money from my card to my checking account."
- From a call lasting 6m 23s , Feb 21, 2024 5:47 PM
Checking account balance: "I was trying to find my account balance and the last transaction on my card."
- From a call lasting 3m 43s , Feb 21, 2024 4:18 AM
Verification process for card: "I received an email about needing documentation for my Comdata card and to call a phone number."
- From a call lasting 3m , Feb 19, 2024 4:07 PM
Mileage reimbursement request: "I'm trying to get my mileage off my hubble meter readings."
- From a call lasting 2m 24s , Feb 5, 2024 5:32 PM
More Ways to Contact Comdata Customer Service
There are of course other ways to contact Comdata customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Comdata customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Comdata's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comdata agent. This phone number is Comdata's best phone number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-3282 include Recover Account, Refund or Suspicious Charges, Update Account Information, Technical Support, Start or end services and other customer service issues. The Comdata call center that you call into has employees from Tennessee and is open Mon-Fri 9am-5pm ET according to customers. In total, Comdata has 1 phone number. It's not always clear what is the best way to talk to Comdata representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Comdata. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Comdata. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.